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Director of Information Technology & Systems

Location: Vermont

Type: full-time

Education: none

Experience: 5-10yrs

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Working at the Vermont Community Foundation: For more than 35 years, the Vermont Community Foundation (VCF) has served Vermonters and their families through philanthropy and building stronger communities. Our mission—Better Together: inspiring giving and bringing together people and resources to make a difference in Vermont—provides the bedrock for our workplace culture. Our employees are passionate about making a difference every day and feel the urgency to work hard in service to strengthen and serving all Vermont communities. We approach our work with curiosity, respect, hard work and integrity and believe strongly that we will not accomplish our goals unless we commit to equity and diversity. When you join our team, your work will matter. Position Overview The VCF is on a growth trajectory and this position plays a critical and necessary role in stewarding our growth in technology and data. With our systems integration project nearly completed, the Director of I.T.S. will have primary ownership of the new tech platform comprising Salesforce and Sage Intacct (plus several ancillary software systems). Leveraging this new tech stack to help increase our impact in Vermont, as well as growing our donor base, is a key piece of our long-term business plan and this role is central to our success. The Director of I.T.S. is responsible for overseeing all areas of I.T. straddling both tactical and strategic responsibilities. Initially, most of the focus will be on stewarding the post go-live processes. Concurrently, this role will play an important role in managing the relationship with our external I.T. provider who currently handles network administration and security activities. As a leadership position in the VCF, the director’s role requires critical thinking skills and a growth mindset. The director sits on VCF’s leadership team, will join the executive team meetings on a regular basis, and is a strong role model for VCF’s mission and core values. Leveraging data and data analytics is essential to VCF’s future strategy and the Director of I.T.S. has an essential role to play in our success. Primary Responsibilities Leadership, Learning and Innovation: • Manage strategic technology priorities on an annual basis. • With the VP of Operations, design a long-term technology roadmap for VCF that builds room for innovation, creative thinking and opportunities to leverage tools and systems to help meet VCF’s long term business plan. • Make recommendations for improvements/platforms that would benefit VCF’s business planning. • Continuously seek to improve processes, products, services and software through data analysis. • Manage the preparation and implementation of database migrations and data conversions, as needed. • With the VP of Operations, manage the I.T. budget. • Stay abreast of emerging trends and best practices in tech, data and business analysis, cybersecurity. • Work with the VP of Operations to ensure effective planning for I.T. and cybersecurity threats to VCF data. Help to monitor appropriate elements of the Enterprise Risk Management plan. • Note: This role may be managing staff. Project Management: • Serve as project manager for database platforms, including Sage Intacct (finance), Salesforce (CRM, donor portal and grants management), and ancillary software packages with data flow integrations. • Work closely with external vendors to manage software updates, troubleshoot tickets, and resolve data issues as needed. • Assist in evaluating training needs across the organization. • Work with appropriate external technical support to ensure smooth data migrations. • Engage staff to understand how data-driven strategies can improve efficiency and add customer value. • Work with data sets to improve products, hardware, tools, software, services and processes. • Communicate clearly on project priorities, using project management tools to monitor progress. • Develop and maintain queries and build dashboards. • Manage external technical consultancy relationships as needed for projects. Relationship with I.T. Vendor(s): • In collaboration with VP of Operations, work with key vendors to ensure VCF’s tech stack issues are being addressed and resolved. • Maintain security permissions and system upgrade schedules. • Ensure that network administration tasks and activities are being carried out efficiently and effectively, either in-house or externally. • Manage all I.T. vendor relationships. • Oversee asset management of technology resources, working with external providers to configure laptops as needed. • Oversee cybersecurity and governance activities. Key Competencies The VCF’s culture inspires and empowers employees to do their best work every day, and we are committed to creating a safe, inclusive, and positive workplace. In keeping with our core values, we are seeking team players who value collaboration, diverse perspectives, and community. The ideal candidate will demonstrate competence in the following areas: • Demonstrated curiosity, integrity, respect and initiative. • Research skills and ability to organize large volumes of information to communicate clearly across the organization. • Experience leading cross departmental projects, effectively collaborating with cross teams. • Ability to exercise discretion and demonstrate good judgment with sensitive and confidential information. • Effective communicator of VCF mission and long-term business plan. • Critical thinking and effective problem-solving skills. • Proven ability to interact respectfully and effectively with diverse staff and external consultants. • Strong communication skills. • Ability to prioritize, organize, and manage multiple competing assignments, projects, and responsibilities. • Enthusiasm for the best interests of Vermont and Vermonters, including a commitment to working towards equity, justice, inclusion, and belonging for all Vermonters. • Proficient in Microsoft platform and database management tools. • Strong project management skills, including estimating, managing scope, and appropriate prioritization from inception through completion. • Ability to work comfortably in a fast-paced environment and under deadline pressure. • Ability to acquire, organize and correctly analyze large amounts of data. • Knowledge of data management with experience in data collection, maintenance, and analysis. • Deep knowledge of CRM, Portal products, Power BI and Sharepoint products; familiarity with financial systems a plus. • Able to create and execute efficient queries, exports, reports and imports for all departments. • Demonstrated flexibility to shift priorities as business needs dictate and a strong technical aptitude to communicate effectively with IT resources. • Extremely well-developed organizational, time management and analytical skills. • Work with business subject experts to capture and document all necessary system requirements. • Ability to handle sensitive and confidential information with discretion and judgment. • Professional demeanor and excellent presentation skills. • A thoughtful team player who can work independently. • Demonstrated initiative, resourcefulness, independent decision-making. Education & Experience • A systems-oriented IT professional with a B.S. in computer science or technical-related field preferred. Equivalent experience and education. • A minimum of 5 years of progressive experience working with different software systems • Experience working in community foundations a plus Location This position is a flexible, hybrid role (minimum of 1-2 days/wk in office). Offices located in Burlington and Middlebury. The Vermont Community Foundation is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, religion, gender, gender identity, sex, age, marital or civil union status, national origin, ancestry, sexual orientation, place of birth, citizenship, military or veteran status, HIV status, genetic information, disability, or any other legally protected status as defined and required by state and federal laws.

Senior Backend Engineer

Location: Brattleboro, VT

Type: full-time

Education: batchelors

Experience: 3-5yrs

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Green River is a software engineering company deeply committed to creating solutions that promote public health, social justice, and environmental protection. We are looking for experienced engineers to help develop and support data-centric web-based platforms that create meaningful positive change in the world. Our projects require data pipelines, warehouses, scalable analytics, and highly usable human interfaces. Your work will involve collaboration with other disciplines to develop innovative solutions that maximize impact while minimizing financial costs. Our Culture We maintain a collaborative, goal-oriented environment where teams have the autonomy to innovate. We emphasize professional development, continuous process improvement, and creative technical problem-solving with measurable results. Our remote-first team spans the Americas but maintains a strong sense of community and camaraderie through our shared work. About the Position We are looking for a team member who will: ● Design and develop secure, stable, and performant backend services. ● Work closely with other engineers to write maintainable, well-tested code. ● Collaborate on quality assurance and deployment pipelines to ensure reliable software delivery. ● Participate in code reviews, and technical decisions, and contribute to our strong engineering culture. ● Create API endpoints with REST, GraphQL, or similar. ● Uphold high privacy and security standards for all development. ● Communicate effectively across disciplines such as with technical project managers, other software engineers, data scientists, DevOps engineers, data engineers, privacy and security officers, and business development staff. We require: ● A Bachelor’s degree or equivalent professional experience. ● 3 years minimum of software engineering experience with an emphasis on backend system design. ● Significant experience with server-side web frameworks such as Ruby on Rails, Django, Express, Symfony, Laravel, or equivalent. ● A willingness to learn Ruby on Rails if not already conversant. ● Strong SQL skills and experience with relational databases such as PostgreSQL. ● Strong problem-solving and design skills, both when working independently and when collaborating with teammates. ● Strong verbal and written English communication skills. We would be excited to see, but do not require, one or more of the following: ● Experience working in small, collaborative team environments. ● Experience with automated integration of disparate data sources including validation, normalization, joining, and deduplication techniques. ● Familiarity with cloud data engineering tools (e.g. Redshift, Spark, Airflow, Python) and business intelligence tools (e.g. Superset, Quicksight, PowerBI). ● Experience supporting CI/CD processes within AWS infrastructure. ● Experience with container orchestration technologies such as Kubernetes. ● Experience with frontend technologies such as React, TypeScript, or related libraries and frameworks. ● Experience with or interest in technical leadership, strategic thinking, or product ownership. ● Experience working or volunteering for mission-driven organizations.  

Data Engineer

Location: Brattleboro, VT

Type: full-time

Education: batchelors

Experience: 1-2yrs

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Join our growing data team at Green River as a Data Engineer. This role will support projects that matter by designing, building, and maintaining robust data infrastructure and workflows to support critical business operations and data-driven decision-making. Your work will involve collaboration with other disciplines to come up with innovative solutions that maximize the impact of our projects, while ensuring alignment with business objectives and technical standards. Creative problem solving abilities are a must, and you should be comfortable with a trial-and-error approach.   Green River is a 48-person web application development firm with a strong engineering focus and dedication to “software and analytics for a better world.”  We are collaborative and goal-oriented, and aim for a shared understanding throughout our company of what success — and positive impact — means. Professional development, process improvement, social justice, and technical innovation with measurable results are all key aspects of how we work.   We’re looking for a positive team member who will…
  • Develop, maintain, and support automated data pipelines and workflows.
  • Build reusable modules and pipelines for scalable data solutions.
  • Create robust documentation to support team collaboration and knowledge sharing.
  • Work effectively with technical project managers, software engineers, data scientists, DevOps engineers, privacy and security teams, and business development teams.
  • Anticipating costs of developing and maintaining infrastructure.
  • Proactively identify and implement cost-saving opportunities.
  • Mentor other technical staff so they can effectively contribute to data infrastructure.
  • Adhere to company standards to ensure consistency and compliance of all work especially with respect to privacy and security.
  Desired skills and experience: 
  • Expertise in data modeling, data warehousing, and pipeline development.
  • Programming and software experience in a production setting (Python / Go preferred).
  • Strong proficiency with AWS (or equivalent cloud technologies).
  • Excellent communication, data management, and documentation skills.
  • Solid problem-solving abilities and the ability to work independently.
  • Professional experience in data engineering or related roles.
  • A degree in computer science or equivalent technical degree or experience.
  Nice-to-Have Skills:
  • Experience with ETL tools such as dbt.
  • Experience with orchestration tools such as Apache Airflow.
  • Experience integrating with business intelligence/analytics platforms such as Apache Superset.
  • Experience with Kubernetes / containerized deployments.
  • Familiarity with distributed computing and data partitioning.
  • Experience in data analysis or quantitative research.
  • Background in Agile/SCRUM workflows.
  • Ruby/Rails experience.
 

Senior Director of Client Services - Operations & Quality (SDCS-OQ)

Location: Burlington, Vermont

Type: full-time

Education: masters

Experience: 5-10yrs

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Senior Director of Client Services - Operations & Quality (SDCS-OQ) at Howard Center is a strategic leadership role responsible for driving quality improvement, optimizing resource allocation, and developing innovative program/service models. Responsibilities:
  • Assess Needs & Gaps: Analyze data to identify service gaps and design new programs to address client needs, aligning with organizational goals and budget.
  • Foster Innovation: Promote a culture of innovation within Client Services to enhance programs, client experiences, and organizational performance.
    • Identify operational inefficiencies through data analysis and feedback, proposing solutions to improve client services and performance.
    • Lead continuous improvement efforts using methodologies like Lean and Six Sigma to streamline operations and reduce waste.
  • Evaluation & Outcomes: Lead agency-wide evaluation and outcome assessment processes.
  • Continuous Improvement: Enhance quality standards and processes to meet organizational goals and client expectations.
  • Quality Audits: Support quality audits, analyze performance metrics, and implement corrective actions to ensure regulatory compliance.
  • Policy & Procedures: Develop and enforce policies and procedures to maintain consistent quality management and compliance.
  • Cross-Program Collaboration: Foster inter-departmental cooperation, aligning goals and ensuring seamless execution of agency-wide objectives.
Requirements:
  • A Master's degree in Healthcare Administration, Business Administration, Public Health, Social Work, or a related field is required.
  • Minimum of 7-10 years of experience in healthcare, human services, or related fields, with a strong focus on operations, program management, and quality improvement.
  • At least 5 years of senior leadership experience with demonstrated success in managing cross-functional teams, leading strategic initiatives, and optimizing client service delivery.
  • Proven experience in data analysis and using insights to drive decision-making, program development, and operational efficiency.
  • Expertise in implementing continuous improvement methodologies (e.g., Lean, Six Sigma) to enhance service delivery and achieve organizational goals.
  • Experience with budget management, resource allocation, and balancing short-term needs with long-term strategic objectives.
  • Strong understanding of regulatory compliance and quality assurance in a client services environment.

Chief Administrative Officer

Location: Burlington, Vermont

Type: full-time

Education: masters

Experience: 5-10yrs

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The Chief Administrative Officer (CAO) at Howard Center provides strategic leadership and oversight for key administrative functions including Information Technology, Information Management, Compliance, Administrative Support Services, Facilities Management, enterprise Project and Portfolio Management, Strategic Planning, and Data Analytics. This role ensures alignment with the organization's mission, drives operational efficiency, fosters innovation, and optimizes internal processes. The CAO facilitates the development and execution of the strategic plan, ensures regulatory compliance, and supports data-driven decision making. This position serves as a strategic partner to the CEO providing expertise to develop and implement short and long-term goals in alignment with the agency's mission and values. Responsibilities:
  • Administrative Services & Operations Management:
    • Oversee daily operations of administrative functions, ensuring alignment with organizational goals and maximizing efficiency.
    • Provide strategic oversight for financial management and budgeting, optimizing resources and collaborating with agency leadership to drive improvements in productivity, quality, and cost-effectiveness.
  • Technology & Systems Management:
    • Oversee the integration of technology solutions that enhance operational efficiency, streamline functions, and support data-driven decision-making.
    • Ensure the organization's systems meet both operational needs and compliance requirements, driving innovation and process improvement.
  • Data Integrity, Performance Metrics & Continuous Improvement:
    • Ensure the accurate collection, analysis, and reporting of sensitive staff, health and client data, empowering the organization to make data-driven decisions that enhance service delivery and compliance with healthcare regulations.
    • Define KPIs for administrative functions, tracking performance against organizational goals.
  • Compliance, Risk Management & Policy Development:
    • Lead the compliance strategy across administrative functions, ensuring adherence to regulatory standards, industry best practices (e.g., CARF accreditation), and organizational values.
    • Oversee internal audits and risk management strategies, identifying and mitigating risks to foster a culture of proactive compliance and organizational resilience.
    • Collaborate with legal, compliance, and operational teams to ensure compliance with local, state, and federal regulations, including updates to healthcare and human services policies.
    • Develop, implement, and enforce policies governing administrative services, data management, client grievances, and health information privacy, aligning with healthcare and human services regulations.
    • Provide leadership in crisis management planning, ensuring business continuity with a focus on administrative functions and comprehensive contingency plans for emerging risks.
  • Strategic Planning & Leadership:
    • Foster a positive organizational culture, ensuring employee satisfaction, engagement, and alignment with the agency's mission and values.
    • Facilitate the development, execution, and ongoing refinement of the Agency's strategic plan, ensuring cross-functional alignment with organizational goals.
  • Stakeholder & Vendor Relations:
    • Manage relationships with key internal and external stakeholders, ensuring alignment and support for administrative functions.
    • Oversee vendor management and contracts, ensuring alignment with organizational priorities and financial objectives.
Requirements:
  • Master's degree in Business Administration, Information Technology, Healthcare Administration, or a related field.
  • Proven senior leadership experience overseeing administrative services in a complex organization.
  • Strong understanding of healthcare industry standards, data governance, risk management, and regulatory compliance.
  • Strong project management and prioritization experience, including setting the guiding principles of the initiative and change management processes relating to both people and operations.
  • Intercultural Sensitivity - Takes an active interest in others, their cultural background, needs and perspective