THINKMD

Jobs by THINKMD


Data Solutions Team Leader

Location:

Type: full-time

Education: masters

Experience: 3-5yrs

See Full Listing

THINKMD is a social impact benefit corporation whose mission is to develop clinical intelligence technology that is universally accessible. Our vision is a world where everyone, everywhere is empowered, informed, and enabled to make quality healthcare decisions leading to healthier families and communities. Our solutions positively impact people, communities and enable healthcare works around the globe to expand their reach.

 

Who You Are

 

The Data Solutions Team Leader will help evolve our data analytics offering, lead and manage the data solutions team and the data solutions strategic process and transformation efforts across the company and with our Partners. The primary focus of this role is to evaluate, identify, initiate, and lead all data related initiatives within the company across our clinical and business needs. This role requires superior interpersonal skills to effectively work with stakeholders across and at all levels of the organization. The ideal candidate must have advanced analytical skills and be process and solution-oriented. They must also have an innate passion for human-brand interaction and value creation.

 

This individual will be part of the executive team and must establish and maintain positive work relationships with peers, partners and customers displaying a willingness to understand diverse points of view, learn and apply new initiatives across an evolving global health landscape and other unique care settings. Key leadership expectations include:

  • Implementing communication & reporting efforts across various departments to appropriately manage the servicing of accounts and create an effective customer experience.

  • Motivating and coaching team members to adhere to professional standards to address and respond to customer needs, concerns and issues.

  • Fostering and maintaining effective relationships with peers.

  • Collaborating with other leaders to drive the strategy for major initiatives.

  • Constantly innovating and driving efficiency with Lean processes.

Your Day-to-Day

  • Establish and maintain productive, professional relationships internally and with our partners as required.

  • Proactively lead solution development efforts that best address partner needs, while coordinating the involvement of all necessary company personnel. 

  • Drive commercialization efforts for advanced clinical insights and population health level offerings.

  • Support internal customers such as Business Development, Customer Success and Finance in developing dashboards and data views to help achieve company goals.

  • Drive a culture of continuous improvement by establishing and maintaining a high performing team where new ideas and solutions are encouraged, evaluated, quantified and implemented.

  • Work closely with leaders across product, sales, and marketing to support and implement high-quality, data-driven decisions.

  • Ensure data accuracy and consistent reporting by designing and creating optimal processes and procedures for analytics.

  • Represent the Analytics team in various internal and external meetings to either present project work or provide analytical advice. 

  • Manage and prioritize overall data-analytical needs and opportunities both clinically and operationally.

  • Facilitate joint brainstorming and team collaboration to develop product enhancements and meet internal and external stakeholder requests.

  • Develop and grow team through adding capacity as necessary and training and skill development of current team members.

  • Establish reusable patterns for scalable, efficient, automated processes for large scale analyses, model development, validation, and implementation

  • Design, develop, optimize, and maintain data architecture and pipelines that adhere to ETL principles and business goals

  • Key contributor in the evaluation, implementation and deployment of emerging tools & processes

  • Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results

  • Set day-to-day operational objectives for team

  • Focus on tactical and operational plans, policy and strategy implementation, with short-to long-term focus

 
 

Requirements

What you need to have:
  • A four-year college degree in a relevant field although a Masters is preferred.  

  • Prior experience managing teams across multiple or remote locations to drive corporate initiatives and client success a must.

  • Significant experience in an analytical role in the healthcare industry. Client management experience strongly desired. 

  • Demonstrates professional knowledge of business acumen, including but not limited to specific knowledge about our industry, regional and Global health and healthcare trends. 

  • Prior experience using statistical computer languages (R, Python, SQL, etc.) to manipulate data and draw insights from large data sets. Experience working with and creating data architectures

  • Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests and proper usage, etc.) and experience with applications

  • Functional skill set with BI tools and market offerings i.e. Tableau.

  • Superior oral and written communication and presentation skills, internally and externally focused. 

  • Willingness to travel as required.  

  • Multitasking while maintaining attention to detail; work in a highly organized and efficient manner.

  • High level of reliability, dedication and initiative.

Full Stack Engineer

Location: Burlington, Vermont

Type: full-time

Education: none

Experience: 3-5yrs

See Full Listing

THINKMD is a social impact benefit corporation whose mission is to develop clinical intelligence technology that is universally accessible. Our vision is a world where everyone, everywhere is empowered, informed, and enabled to make quality healthcare decisions leading to healthier families and communities. Our solutions positively impact people, communities and enable healthcare works around the globe to expand their reach.

Who You Are

You are a Full Stack Engineer eager to lead the creation, development and delivery of a scalable clinical API and associated progressive web application (PWA). You crave developing technology and services that are disruptive and being pushed to a variety of markets so your creativity, strong communication skills, problem-solving, and passion are critical.

You will work with the Engineering Team Leader and our team of engineers, clinicians, data scientists, quality and project managers, to create and deliver digital scalable digital mobile health (mHealth) technology and healthcare solutions that will impact lives around the world.

Your Day-to-Day

  • Identify and learn new platforms that can enhance the capability and quality of our technology.

  • Work with team members to design and architect new product functionality and modules.

  • Apply and promote good software engineering practices such as test automation and simplification.

  • Program, design and maintain SQL and NoSQL databases to support core products, research and data analysis and modeling needs.

  • Facilitate health data and web-enabled APIs design and integration

 

Requirements

What You Need to Have

  • 3+ years JavaScript development and DevOps requirements experience

  • Experience with Node/Vue/Vuetify/NoSql/Postgres/Git

  • Experience with NoSQL/Postgres databases and data modeling

  • Familiarity with Docker / Kubernetes containerization

  • Strong understanding of UI/UX

  • Excellent creative thinking and communication skills

Preferred:

  • Experience with Heroku/Feathers

  • Experience with GO Lang

  • Experience with i18n language internationalization and localization

  • Experience with Tableau, and automation of data streams/dashboards

Senior Full Stack Engineer-Remote

Location: Burlington, Vermont

Type: full-time

Education: none

Experience: 5-10yrs

See Full Listing

THINKMD is a social impact benefit corporation whose mission is to develop clinical intelligence technology that is universally accessible. Our vision is a world where everyone, everywhere is empowered, informed, and enabled to make quality healthcare decisions leading to healthier families and communities. Our solutions positively impact people, communities and enable healthcare works around the globe to expand their reach.

 

Who You Are

The Senior Full Stack Engineer is our lead developer, creating and delivering a scalable clinical API and associated progressive web application (PWA).  You are a problem solver with the creativity, strong communication skills and passion necessary to develop and implement our disruptive technology and services in a variety of markets. You work with a Lead Engineering Manager and other engineers, as well as clinicians, data scientists, quality and project managers, to create and deliver digital scalable digital mobile health (mHealth) technology and healthcare solutions that will impact lives around the world.  

 

Your Day-to-Day

  • Identify and learn new platforms that can enhance the capability and quality of our technology. 

  • Work with team members to design and architect new product functionality and modules. 

  • Advise on matters of software architecture and engineering 

  • Apply and promote good software engineering practices such as test automation and simplification.

  • Program, design and maintain SQL and NoSQL databases to support core products, research and data analysis and modeling needs.  

  • Coordinate database design, management and administration.

  • Facilitate health data and web-enabled APIs design and integration.

  • FHIR Experience

  • Service Workers / PWAs 

  • Experience with DevOps 

 

What you need to have:

  • 5+ years JavaScript development experience.

  • Experience with DevOps & FHIR.

  • Experience with Node/Vue/Vuetify/NoSql/Postgres/Git.

  • Strong experience with SQL and NoSQL/Postgres databases and data modeling.

  • Experience designing API’s and applications from concept to testing.

  • Experience with Docker / Kubernetes containerization. 

  • Strong understanding of UI/UX. 

  • Excellent creative thinking and communication skills.

  • Experience working with and/or managing remote teams 

 

Preferred: 

  • Experience with Heroku/Feathers

  • Experience with GO Lang

  • Experience with i18n language internationalization and localization

  • Experience with Tableau, and automation of data streams/dashboards 

 

Requirements

What you need to have:

  • 5+ years JavaScript development experience.

  • Experience with DevOps & FHIR.

  • Experience with Node/Vue/Vuetify/NoSql/Postgres/Git.

  • Strong experience with SQL and NoSQL/Postgres databases and data modeling.

  • Experience designing API’s and applications from concept to testing.

  • Experience with Docker / Kubernetes containerization. 

  • Strong understanding of UI/UX. 

  • Excellent creative thinking and communication skills.

  • Experience working with and/or managing remote teams 

 

Preferred: 

  • Experience with Heroku/Feathers

  • Experience with GO Lang

  • Experience with i18n language internationalization and localization

  • Experience with Tableau, and automation of data streams/dashboards 

Partner Success Team Leader

Location: Burlington, Vermont

Type: full-time

Education: none

Experience: >10yrs

See Full Listing

THINKMD is a social impact benefit corporation whose mission is to develop clinical intelligence technology that is universally accessible. Our vision is a world where everyone, everywhere is empowered, informed, and enabled to make quality healthcare decisions leading to healthier families and communities. Our solutions positively impact people, communities and enable healthcare works around the globe to expand their reach.

 

Who You Are

As the Partner Success Team Leader, you are responsible for leading and managing the customer experience strategic process and transformation efforts across the company. Your primary focus is to evaluate, identify, initiate, and lead all customer experience initiatives from deployment and implementation through successful monitoring and expansion of the relationship. You have superior interpersonal skills to effectively work with stakeholders across and at all levels of the organization to carry out responsibilities. You have advanced analytical skills, are process and solution oriented and have an innate passion for human-brand interaction and value creation.

 

You have responsibility for client satisfaction on all assigned partner accounts, monitor and maintain an awareness of all key activities, and represent partner/client issues, needs and concerns to THINKMD leadership. You have a clear understanding of the THINKMD vision and support that in our global health customer base. You are a highly energetic leader and will help us re-imagine the way we interact with our partners and will utilize technology, education, and innovative new offerings to create continuous value, efficient onboarding and scaling.

 

As part of the leadership team, you will establish and maintain positive work relationships with peers, management, and partners displaying willingness to understand diverse points of view, learn and apply new initiatives across unique global care settings. You are innovative, hands-on, and a customer relationship-focused leader with a proven track record of success in healthcare account management and operations. At a high level this exciting role includes the following expectations:

 

  • Develop and manage unified processes of an integrated team approach to account management, partner experience and business functions including patient interaction at geographically diverse customers

  • Implement communication and reporting efforts across various departments to manage the servicing of accounts appropriately and create an effective customer experience.

  • Hire team members and motivate and coach them to adhere to professional standards to address and respond to customer needs, concerns, and issues. This includes team members that may be in countries where we have implementations.

  • Collaborate with other ThinkMD leaders to help establish company strategy and to drive the strategy for major initiatives.

  • Constantly innovate and drive efficiency with Lean processes.

  • Help expand our offerings to meet market needs via service innovation and creative use of our clinical intelligence platform and our data solutions offerings.

 

Your Day-to-Day

 
  • Establishes productive, professional relationships with senior level and key decision makers in critical accounts and within the business to drive the customer experience.

  • Coordinates the involvement of company personnel, including sales, support, service, and management resources, to meet account performance objectives and customer expectations.

  • Proactively leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.

  • Develop end to end customer experience that supports the THINKMD vision and customer program requirements.

  • Leads ongoing company projects and initiatives across client base and coordinates other resources as needed inclusive of data solutions and research and impact.

  • Assist in developing and implementing systems and processes which meet the needs of internal and external customers and support smart business growth.

  • Support department in achieving financial goals, client satisfaction goals and team member growth requirements.

  • Collaboratively establish with the data solutions team and monitor, partner KPI's and service delivery standards based on industry leading measures, partner expectations, and delivery of the brand promise.

  • Create with the management team new offerings and initiatives to support partner success.

  • Lead the ongoing evaluation and analysis of departmental work processes to identify opportunities to re-engineering workflow to improve partner experience.

  • Build and deploy a repeatable partner and field on-boarding process with other functions ultimately developing a partner lifecycle management approach that yields high partner satisfaction and THINKMD solution expansion.

  • Be the partner champion of the company and promote customer-centric decision-making and approaches.

  • Drive a culture of continuous improvement by establishing and maintaining a high performing team where new ideas and solutions are encouraged, evaluated, quantified, and implemented within the ThinkMD values.

TEAM LEADER ACCOUNTABILITY REQUIREMENTS

 

As a Team Leader at THINKMD you are leading at the highest level within our company structure. You are expected to set the bar high regarding professionalism, calm and effective communication, conflict resolution and participation in company initiatives and business processes. You are expected to execute our growth plans, think clearly, act decisively and strategically. Upholding our values, vision and cultural aspirations are paramount. 

 

What you are accountable for:

 

People

  • Plan, hire and on-board team members-some may be globally/remotely located

  • Coach and mentor team members in soft skill and career development per the company’s performance process

  • Attend to cross team dynamics and information sharing

  • Support effective communication within the team and with other team leaders and executives including regular 1-1 sessions

 

Process

  • Plan and manage annual budget and other financial metrics per requests

  • Participate in leadership work including company direction, values, brand development

  • Develop, track, and achieve key objectives in support of the company key objectives on a quarterly and annual basis

  • Support ‘no-silo’ communication and information flow across teams

  • Actively participate in company discussions, work sessions and informational sessions

  • Work is comprehensive, clear, on-time and mistake free

 

Culture

  • Support and demonstrate company values and linked behaviors

  • Adhere to, communicate and support company policy

  • Help facilitate a company connected culture within your team and across the teams

  • Demonstrate passion for our impact and vision. Understand our customers, the global healthcare landscape we serve and our unique value proposition

 

Requirements

 

What you need to have:

  • Successful completion of the requirements of a four-year college degree in a relevant field and a master’s is preferred. 

  • A minimum of 10- years of previous account management and/or sales experience in a leadership role is desirable.

  • A minimum of 5-years of client support team management and management of multiple teams across multiple locations to drive corporate initiatives and client success a must.

  • Healthcare client management is strongly desired.

  • Demonstrated history of building client/partner success scalable support process is critical. 

  • Global health experience strongly desired and the ability to lead teams across a global setting and ability to travel outside of Vermont and the US from time to time also required. 

  • Ability to perform your role at the company’s headquarters in Vermont is crucial.

If this is you, please apply below!

Lead QA & Testing Developer-Remote

Location: Burlington, Vermont

Type: full-time

Education: none

Experience: 5-10yrs

See Full Listing

THINKMD is a social impact benefit corporation whose mission is to develop clinical intelligence technology that is universally accessible. Our vision is a world where everyone, everywhere is empowered, informed, and enabled to make quality healthcare decisions leading to healthier families and communities. Our solutions positively impact people, communities and enable healthcare works around the globe to expand their reach.

 

Who You Are

You are excited to play a critical role leading our QA and Testing efforts as we grow our team. We’re developing technology and services that don’t currently exist, so creativity, problem-solving, and passion are critical.

 

THINKMD’s SaaS product is delivered as a multilingual, offline first, PWA (Progressive Web App) based on Javascript, HTML, and CSS. This is an FDA clinical application that requires rigorous testing. You crave the responsibility that comes with implementing and automating the CI testing and QA process. This includes writing unit and integration tests, end-to-end tests, UI/UX automated testing across various mobile devices and feature phones, download and latency tests, and automating paperwork requirements to adhere to FDA standards.

 

Your Day-to-Day

  • Lead and own testing and QA process

  • Work collaboratively with the Engineering Team Leader and other team members to develop and maintain effective and timely testing and QA processes

  • Apply best practices in continuous integration and delivery in order to improve product decisions with a unified solution for feature flagging & experimentation

  • Write integration, unit, UI/UX, and end-to-end tests

 

Requirements

What You Need to Have

  • 5+ years JavaScript development experience

  • 2+ years working with testing libraries such as Chai/Mocha

  • 2+ years working with UX testing tools such as Selenium/Cypress/Puppeteer

  • Experience with Progressive Web Applications (Offline Preferred)

  • Experience with Git Source Control

 

Preferred:

 
  • Experience with NodeJS

  • Experience with Vue/Vuetify

  • Experience with i18n language internationalization and localization

  • Experience with CI / CD Pipelines

 

If this is you, please apply below!