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Senior Backend Engineer

Location: Brattleboro, VT

Type: full-time

Education: batchelors

Experience: 3-5yrs

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Green River is a software engineering company deeply committed to creating solutions that promote public health, social justice, and environmental protection. We are looking for experienced engineers to help develop and support data-centric web-based platforms that create meaningful positive change in the world. Our projects require data pipelines, warehouses, scalable analytics, and highly usable human interfaces. Your work will involve collaboration with other disciplines to develop innovative solutions that maximize impact while minimizing financial costs. Our Culture We maintain a collaborative, goal-oriented environment where teams have the autonomy to innovate. We emphasize professional development, continuous process improvement, and creative technical problem-solving with measurable results. Our remote-first team spans the Americas but maintains a strong sense of community and camaraderie through our shared work. About the Position We are looking for a team member who will: ● Design and develop secure, stable, and performant backend services. ● Work closely with other engineers to write maintainable, well-tested code. ● Collaborate on quality assurance and deployment pipelines to ensure reliable software delivery. ● Participate in code reviews, and technical decisions, and contribute to our strong engineering culture. ● Create API endpoints with REST, GraphQL, or similar. ● Uphold high privacy and security standards for all development. ● Communicate effectively across disciplines such as with technical project managers, other software engineers, data scientists, DevOps engineers, data engineers, privacy and security officers, and business development staff. We require: ● A Bachelor’s degree or equivalent professional experience. ● 3 years minimum of software engineering experience with an emphasis on backend system design. ● Significant experience with server-side web frameworks such as Ruby on Rails, Django, Express, Symfony, Laravel, or equivalent. ● A willingness to learn Ruby on Rails if not already conversant. ● Strong SQL skills and experience with relational databases such as PostgreSQL. ● Strong problem-solving and design skills, both when working independently and when collaborating with teammates. ● Strong verbal and written English communication skills. We would be excited to see, but do not require, one or more of the following: ● Experience working in small, collaborative team environments. ● Experience with automated integration of disparate data sources including validation, normalization, joining, and deduplication techniques. ● Familiarity with cloud data engineering tools (e.g. Redshift, Spark, Airflow, Python) and business intelligence tools (e.g. Superset, Quicksight, PowerBI). ● Experience supporting CI/CD processes within AWS infrastructure. ● Experience with container orchestration technologies such as Kubernetes. ● Experience with frontend technologies such as React, TypeScript, or related libraries and frameworks. ● Experience with or interest in technical leadership, strategic thinking, or product ownership. ● Experience working or volunteering for mission-driven organizations.  

Data Engineer

Location: Brattleboro, VT

Type: full-time

Education: batchelors

Experience: 1-2yrs

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Join our growing data team at Green River as a Data Engineer. This role will support projects that matter by designing, building, and maintaining robust data infrastructure and workflows to support critical business operations and data-driven decision-making. Your work will involve collaboration with other disciplines to come up with innovative solutions that maximize the impact of our projects, while ensuring alignment with business objectives and technical standards. Creative problem solving abilities are a must, and you should be comfortable with a trial-and-error approach.   Green River is a 48-person web application development firm with a strong engineering focus and dedication to “software and analytics for a better world.”  We are collaborative and goal-oriented, and aim for a shared understanding throughout our company of what success — and positive impact — means. Professional development, process improvement, social justice, and technical innovation with measurable results are all key aspects of how we work.   We’re looking for a positive team member who will…
  • Develop, maintain, and support automated data pipelines and workflows.
  • Build reusable modules and pipelines for scalable data solutions.
  • Create robust documentation to support team collaboration and knowledge sharing.
  • Work effectively with technical project managers, software engineers, data scientists, DevOps engineers, privacy and security teams, and business development teams.
  • Anticipating costs of developing and maintaining infrastructure.
  • Proactively identify and implement cost-saving opportunities.
  • Mentor other technical staff so they can effectively contribute to data infrastructure.
  • Adhere to company standards to ensure consistency and compliance of all work especially with respect to privacy and security.
  Desired skills and experience: 
  • Expertise in data modeling, data warehousing, and pipeline development.
  • Programming and software experience in a production setting (Python / Go preferred).
  • Strong proficiency with AWS (or equivalent cloud technologies).
  • Excellent communication, data management, and documentation skills.
  • Solid problem-solving abilities and the ability to work independently.
  • Professional experience in data engineering or related roles.
  • A degree in computer science or equivalent technical degree or experience.
  Nice-to-Have Skills:
  • Experience with ETL tools such as dbt.
  • Experience with orchestration tools such as Apache Airflow.
  • Experience integrating with business intelligence/analytics platforms such as Apache Superset.
  • Experience with Kubernetes / containerized deployments.
  • Familiarity with distributed computing and data partitioning.
  • Experience in data analysis or quantitative research.
  • Background in Agile/SCRUM workflows.
  • Ruby/Rails experience.
 

Senior Director of Client Services - Operations & Quality (SDCS-OQ)

Location: Burlington, Vermont

Type: full-time

Education: masters

Experience: 5-10yrs

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Senior Director of Client Services - Operations & Quality (SDCS-OQ) at Howard Center is a strategic leadership role responsible for driving quality improvement, optimizing resource allocation, and developing innovative program/service models. Responsibilities:
  • Assess Needs & Gaps: Analyze data to identify service gaps and design new programs to address client needs, aligning with organizational goals and budget.
  • Foster Innovation: Promote a culture of innovation within Client Services to enhance programs, client experiences, and organizational performance.
    • Identify operational inefficiencies through data analysis and feedback, proposing solutions to improve client services and performance.
    • Lead continuous improvement efforts using methodologies like Lean and Six Sigma to streamline operations and reduce waste.
  • Evaluation & Outcomes: Lead agency-wide evaluation and outcome assessment processes.
  • Continuous Improvement: Enhance quality standards and processes to meet organizational goals and client expectations.
  • Quality Audits: Support quality audits, analyze performance metrics, and implement corrective actions to ensure regulatory compliance.
  • Policy & Procedures: Develop and enforce policies and procedures to maintain consistent quality management and compliance.
  • Cross-Program Collaboration: Foster inter-departmental cooperation, aligning goals and ensuring seamless execution of agency-wide objectives.
Requirements:
  • A Master's degree in Healthcare Administration, Business Administration, Public Health, Social Work, or a related field is required.
  • Minimum of 7-10 years of experience in healthcare, human services, or related fields, with a strong focus on operations, program management, and quality improvement.
  • At least 5 years of senior leadership experience with demonstrated success in managing cross-functional teams, leading strategic initiatives, and optimizing client service delivery.
  • Proven experience in data analysis and using insights to drive decision-making, program development, and operational efficiency.
  • Expertise in implementing continuous improvement methodologies (e.g., Lean, Six Sigma) to enhance service delivery and achieve organizational goals.
  • Experience with budget management, resource allocation, and balancing short-term needs with long-term strategic objectives.
  • Strong understanding of regulatory compliance and quality assurance in a client services environment.

Chief Administrative Officer

Location: Burlington, Vermont

Type: full-time

Education: masters

Experience: 5-10yrs

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The Chief Administrative Officer (CAO) at Howard Center provides strategic leadership and oversight for key administrative functions including Information Technology, Information Management, Compliance, Administrative Support Services, Facilities Management, enterprise Project and Portfolio Management, Strategic Planning, and Data Analytics. This role ensures alignment with the organization's mission, drives operational efficiency, fosters innovation, and optimizes internal processes. The CAO facilitates the development and execution of the strategic plan, ensures regulatory compliance, and supports data-driven decision making. This position serves as a strategic partner to the CEO providing expertise to develop and implement short and long-term goals in alignment with the agency's mission and values. Responsibilities:
  • Administrative Services & Operations Management:
    • Oversee daily operations of administrative functions, ensuring alignment with organizational goals and maximizing efficiency.
    • Provide strategic oversight for financial management and budgeting, optimizing resources and collaborating with agency leadership to drive improvements in productivity, quality, and cost-effectiveness.
  • Technology & Systems Management:
    • Oversee the integration of technology solutions that enhance operational efficiency, streamline functions, and support data-driven decision-making.
    • Ensure the organization's systems meet both operational needs and compliance requirements, driving innovation and process improvement.
  • Data Integrity, Performance Metrics & Continuous Improvement:
    • Ensure the accurate collection, analysis, and reporting of sensitive staff, health and client data, empowering the organization to make data-driven decisions that enhance service delivery and compliance with healthcare regulations.
    • Define KPIs for administrative functions, tracking performance against organizational goals.
  • Compliance, Risk Management & Policy Development:
    • Lead the compliance strategy across administrative functions, ensuring adherence to regulatory standards, industry best practices (e.g., CARF accreditation), and organizational values.
    • Oversee internal audits and risk management strategies, identifying and mitigating risks to foster a culture of proactive compliance and organizational resilience.
    • Collaborate with legal, compliance, and operational teams to ensure compliance with local, state, and federal regulations, including updates to healthcare and human services policies.
    • Develop, implement, and enforce policies governing administrative services, data management, client grievances, and health information privacy, aligning with healthcare and human services regulations.
    • Provide leadership in crisis management planning, ensuring business continuity with a focus on administrative functions and comprehensive contingency plans for emerging risks.
  • Strategic Planning & Leadership:
    • Foster a positive organizational culture, ensuring employee satisfaction, engagement, and alignment with the agency's mission and values.
    • Facilitate the development, execution, and ongoing refinement of the Agency's strategic plan, ensuring cross-functional alignment with organizational goals.
  • Stakeholder & Vendor Relations:
    • Manage relationships with key internal and external stakeholders, ensuring alignment and support for administrative functions.
    • Oversee vendor management and contracts, ensuring alignment with organizational priorities and financial objectives.
Requirements:
  • Master's degree in Business Administration, Information Technology, Healthcare Administration, or a related field.
  • Proven senior leadership experience overseeing administrative services in a complex organization.
  • Strong understanding of healthcare industry standards, data governance, risk management, and regulatory compliance.
  • Strong project management and prioritization experience, including setting the guiding principles of the initiative and change management processes relating to both people and operations.
  • Intercultural Sensitivity - Takes an active interest in others, their cultural background, needs and perspective

Account Specialist

Location: Springfield, VT

Type: full-time

Education: high-school

Experience: 3-5yrs

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Important: This role is a remote role, with the expectation that during the first 1-2 months of employment, Candidate will make regular trips to VTel in Springfield, Vermont office for training and coaching, as necessary. We are seeking a highly motivated Account Specialist to work for our Springfield, VT-based organization. This important role at our company requires a dependable and friendly personality to serve as the front line of customer interaction. Candidate will be responsible for selling products and services to our customers and recommending a complete technology solution to best fit a customer’s custom needs. Applicants should feel highly comfortable with selling and up-selling/cross-selling services by phone and written correspondence. Candidates should be motivated by reaching individual and team sales goals and enjoy an upbeat, competitive environment. Candidate will handle customer calls and email inquiries to customer questions, service issues and disputes at a high degree of accuracy and promptness. An ideal applicant for our company will have a proven sales record, excellent attendance history, and fantastic communication skills, both written and verbal. This applicant will be open-minded, flexible and a self-starter who works well in fast-paced and changing environment. An ideal candidate will work well by herself/himself/themselves but also thrive in a team setting. The applicant would also need to be a master of multi-tasking.   Primary functions will include:
  • Explaining our technology to customers by email and phone using friendly and welcoming language.
  • Sell and promote products and services offered by company to new and existing customers. Use techniques such as up-selling, suggestive selling and offering sales promotions to make sales. Cross-sell products and services by promoting bundles. Maintain a high-level knowledge of company products, services, service territories, pricing and technical capabilities/limitations, hardware and others necessary information to reach the customer.
  • Work with customers by phone and email to answer questions regarding service, features, options, upgrades, and billing/payment concerns. Initiates service orders to begin, upgrade or terminate service, and initiate number ports as requested to begin service. Refer the customer to the appropriate department for a service trouble and initiate a trouble ticket if necessary.
  • Accept and post payments to customer accounts. Investigates and resolves customer billing issues, applies approved credits/adjustments, and confers with other departments to resolve billing issues. Establish payment arrangements and security deposits with customers according to credit policy guidelines for delinquent accounts. Assist with processing insufficient checks and related correspondence. Follow CPNI/PII regulations and procedures when accessing customer accounts (annual training provided). Escalate issues to Supervisor as needed.
  • Perform miscellaneous clerical duties such as filing, data entry and record maintenance. Responsible for maintenance of carrier information and related correspondence for customer and Company use. Assist with processing batch payments and applying monthly recurring credit card payments. Assist with disconnection process for non-payment.
  • Perform other miscellaneous duties as assigned by management.
Qualifications:
  • Strong sales background; proven sales track record.
  • High School Diploma or GED equivalent, college degree preferred.
  • Ability to read, analyze and interpret computer reports.
  • Ability to organize, prioritize and handle multiple work assignments.
  • Ability to complete work accurately under time constraints and deadlines.
  • Ability to communicate with customers, co-workers and various business contacts in a courteous and professional manner.
  • Ability to listen to the customer, determine needs and suggest appropriate technology solutions.
  • Ability to speak in a clear, understandable, and friendly voice with customers and co-workers.
  • Strong desire to learn new technologies and a positive attitude.
  • Valid U.S. driver’s license.
  • Broadband Internet connection for remote work.
This role requires employee to work independently in a self-directed manner on assigned tasks and customer requests. Employee communicates regularly with customers and team members, requiring excellent written and phone communication skills. Proficient use of Word, Outlook, Excel, Teams is required.