Comcast Business
Comcast Business keeps businesses ready for what’s next with powerful connectivity, advanced cybersecurity solutions, and the right people at your side. From the carrier that built the nation's largest Gig-speed network, Comcast delivers business data, video, voice, connectivity (Internet, Ethernet, SDN/ SD-WAN), and other technology solutions. Comcast offers a powerful network of 600,000 miles of fiber optic and HFC cable network across 39 states, local service and sales teams and 24/7 support, 365 days a year.
Jobs by Comcast Business
Commtech 4, Network
See Full ListingComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Note: This position reports to Claremont, NH.
Responsible for performing routine troubleshooting calls, surveys, locates, outage repair, on-call duty, shift work, track/repair CLI, power supply maintenance and construction maintenance in accordance with Comcast procedures and practices. Will be called upon to troubleshoot and resolve service failures related to any Comcast products, to include but not be limited to Video (analog and digital,) Comcast Digital Voice (CDV,) and Comcast High Speed Data (CHSI) (including Home Networking and Home Plug.)
Job Description
Core Responsibilities
- Performs routine troubleshooting calls: troubleshoots the plant through the distribution cable to the node in order to restore customer video, CHSI, or CDV as required. Must have the ability climb poles, ladders and operate aerial lifts 18 to 20 feet above ground, as determined by the system's requirements. Must possess the ability to use basic cable test equipment. Performs work near power lines and electricity.
- Surveys the plant in order to ensure service availability to potential customers.
- Performs underground location of existing plant using system prints and cable locating equipment in order to prevent cable damage and service interruption. Must have the ability to read general system layouts from blueprints.
- Responds to and repairs service interruptions during regular business hours, shift work or when "On-calls" as required. Normal work shift may include evenings and/or weekends; may include 10 hour days for 4 days a week. Must be available to work overtime including weekends, evenings and holidays.
- Performs CLI ride-out and track and repair leakage, as necessary. Works and travels in inclement weather.
- Performs construction maintenance duties such as: splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activates new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies as necessary. Must have the ability to use basic cable installation tools and hand tools. Must have the ability to comply with safety procedures and requirements. Lifts and carries loads of 70 lbs. or more.
- During the course of normal day-to-day activities: cleans, maintains and stocks vehicle and equipment in order to be prepared for daily responsibilities; completes associated paperwork with each job in a timely manner; properly operate and maintain tools and equipment; reports need for vehicle repair or service when required and/or prescribed; and reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate. Drives company vehicle in a safe and responsible manner.
- Reviews all requested services with the customer in order to ensure understanding and agreement; survey the installation route and review proposed route with the customer in order to obtain agreement on the location of cable outlet(s). Exposure to dogs and other animals, construction areas and the public in general as required.
- Pre-wires single dwelling units and multiple dwelling units (MDUs) in order to provide "ready hook-up" capabilities at the time of occupancy. Works in crawl spaces, attics and permit required confined spaces. Exposure to moderate noise level.
- Performs multi-product reconnects, requested and non-pay disconnects and additional outlets for residential and residential-like products. Installs and removes set-top box and/or eMTA in order to provide customer with upgrades or downgrades in service. Must possess knowledge of basic mathematics, the ability to count and handle U.S. currency and the ability to communicate with customers in a clear and straight forward manner.
- Performs multi-product service calls for residential and residential like products. Troubleshoots the forward and return path in the drop from the tap to the customer's equipment for multiple services. Must possess the ability to prioritize and organize effectively.
- Performs wall fish as required by the market (optional not included in national certification). Performs multi-product installations for residential and residential-like products, complete from tap to customer equipment in single and multiple family dwellings including prewired units; perform installations adhering to Comcast procedures and safe work practices, NEC and NESC requirements and local ordinances in order to provide services to the customer. Installations could include but not be limited to the following: Video (analog and digital; home theater); Comcast Digital Voice® (CDV) and/or other Voice services; Comcast High-Speed Data (CHSI) (Home Networking and Home Plug); Teleworker; Comcast Workplace (Internet)f. Workplace Digital Voice (WDV) standard; Commercial Video. Manipulates connectors, fasteners, wire; use hand tools. Must have vision ability of: close vision, peripheral vision, ability to adjust focus and differentiate colors.
- Possesses knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when applicable).
- Inspects existing bond/ground to ensure compliance with Comcast and National Electrical Code (NEC) requirements; make new ground as required in order to protect employees, customers and equipment from electrical shock or damage.
- Checks in each job in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account once the work is complete. Completes associated paperwork with each work order, as required. Must be able to work while standing 50 70% of the time.
- Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
- Determines acceptability of video, data and voice services by reviewing television picture quality and PC and modem connection following any installation or work on cable services to provide the best possible service for the customer. Educates the customer on the CDV service and voice mail. Conduct CDV test call. Demonstrates CHSI service and educate customer on how to connect to the service, home page, national and local content and web browsing using URL(s,) etc. Must possess the ability to manipulate objects such as pens, keyboard and mouse.
- Provides the customer with the Comcast Welcome Kit and materials regarding channel line up, use of set-top box, modem and/or eMTA and company policies as they relate to the customer as well as demonstrate these skills in order to educate the customer on the use of the equipment, products and services and company guidelines.
- Provides information on available services to new and existing customers in order to sell additional services and attempt to upgrade existing services.
- Performs standard home theater installations associated with video installations. Must have knowledge of policies and procedures for installation activities.
- Must have fifteen months cable telecommunications (and/or broadband) or similar experience. Possesses: knowledge of cable television products and services, basic knowledge of cable system operations, basic knowledge of a cable system overview and basic knowledge of the history of cable and Comcast.
- Must have knowledge of components on the PC desktop and ability to perform the following: launch an application; add a shortcut; log into and navigate through a dial-up or other internet service; install software like Microsoft Internet Explorer, Netscape Communicator, Microsoft Windows, MS Office applications, educational software or games; navigate through a file system via the DOS prompt or window interface; access the Control Panel to configure components such as a printer, modem and monitor.
- Must possess knowledge of PC hardware, software and the Internet and the ability to troubleshoot and resolve related service failures.
- Required Training/Licenses/Certifications: Certified CommTech 4; Valid drivers license and satisfactory driving record. Will successfully complete training and instruction that includes, but not be limited to, the following topics (training should reflect the Network CommTech 4 Competencies document): Cable Theory and Terms, Construction Practices, Troubleshooting to Node and Return Path, Track and Repairs CLI, Power Supply Maintenance, Forward and Reverse Alignment and Safety Program.
- Applies knowledge and skills of training on the job in order to prepare for promotion to the next level.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Xfinity Field Sales Consultant
See Full ListingResponsible for the promotion and sale of Comcast products and services to include video, high-speed Internet, voice and XFINITY Home. This role focuses on both individual sales to single family units and sales to multiple dwelling units through relationships with property management . Utilizes advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales and effectively work assigned turf.
Job Description
$79,000+ Annually
Salary is base + commission
Core Responsibilities
- Demonstrates an advanced knowledge of Comcast products, promoting and selling offerings to individual customers by knocking every door within assigned territory. Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed internet, voice and XFINITY Home.
- Effectively communicates and develops rapport with customers. Evaluates individual customers' existing and potential product needs and makes recommendations. Increases customer understanding of Comcast products and pricing models as well as competitive advantages over other service providers. Evaluates competitive offers and frames response to show the benefits of Comcast.
- Possesses expert knowledge of selling that would be reflective of the position’s required relevant experience.
- Creates and executes turf management plans without assistance, utilizes experience-based sales technique, operates independently.
- Shows confidence in selling ability.
- Displays competent time management and organizational skills.
- Meets and exceeds sales goals as established by local market. Independently establishes and organizes daily sales activities. Generates business through established and approved methods of lead generation. Implements effective sales closing techniques to ensure product installation goal is achieved.
- Demonstrates a consistent record of success in residential canvassing sales environment with emphasis on business to consumer sales.
- Displays thorough and advanced understanding of video, high-speed internet, voice and XFINITY Home.
- Possesses effective communication, organizational and people skills, as well as strong customer service skills.
- Illustrates strong technical capability (computer knowledge, billing system, databases).
- Must meet the physical requirements of the job including, but not limited to, the ability to walk and/or travel door-to-door for considerable distances in all types of weather conditions.
- Where applicable, obtain and maintain any credentials and/or licenses necessary to sell and/or design alarm systems as required by law.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Representative 2, Credit & Collections-Vendor Operations-3-Remote
Location: Vermont
Type: full-time
Education: none
Experience: <1yr
More Information
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for supporting the operations of collection vendors by completing business continuity tasks, responding to escalations, ensuring timely data exchange, reviewing collections vendor performance data, holding vendor accountable for action plans and completing regular quality control checks of vendor performance. Main point of contact for a minimum of one vendor, but often more, depending on the size of the vendor market share. Provides continuous feedback on vendor performance, quality review of customer interactions, auditing invoices, and being an advocate for change if the vendor is not performing to business expectations. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.
Job Description
Core Responsibilities
- Complete supporting tasks including, but not limited to, adjustment processing for settlements, equipment audits and research, and other similar administrative tasks.
- Audit vendor invoicing, including customer payments and equipment recovery to ensure expense accuracy.
- Contribute feedback in calibration discussions, will included listening to calls and auditing accounts.
- Research disputes and/or escalations arising from vendor activity and bring them to resolution.
- Exhibit proficient knowledge of collections manual, policy and contract compliance to ensure vendor adherence.
- Create daily/weekly/monthly scorecards and perform analysis of vendor performance.
- Utilize strong communication skills to develop and deliver presentations regarding vendor performance to leadership as well as providing updates via multiple communication methods.
- Distribute and ensure vendor completion of quarterly detailed business reviews for each vendor, which includes strategy changes and resolution of performance issues.
- Hold vendor accountable for achieving monthly performance, operational and financial targets through monthly or as needed conference calls that include probing questions on performance, action plans, strategy development, and potential difficult conversations with senior leaders at each organization.
- Act as liaison between vendor and company internal operations for troubleshooting of internal systems and identifying training and education needs. Provide training and education as needed.
- Utilize proficient knowledge of the collections timeline to ensure appropriate decision making.
- Demonstrate a high degree of professionalism, integrity, and ethical behavior, including by maintaining the confidentiality of sensitive employee, customer, and/or business data.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Tech 1, Installation
See Full ListingComcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for demonstrating a sufficient aptitude for acquiring the skills and knowledge involved in the competent performance of the tasks relating to broadband installation and troubleshooting activities. Functions in an entry-level, trainee position with an increasing degree of proficiency and decreasing degree of supervision with regard to those skills and tasks for which training and instruction are received during tenure in this position. Completes written and field assessments, meeting/exceeding employee standards and supervisor approval will be used to determine advancement to the next level. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures.
Job Description
Core Responsibilities
- Performs installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.
- Updates customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship.
- Through the use of sound judgement and decision making, troubleshoots and problem solves customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.
- Communicates, engages and provides customer with education on products and services.
- Persists and finishes projects despite obstacles with little supervision, take extra steps to prevent mistakes or create opportunities to further engage customer with our products and services and enhance the ever-evolving customer relationship.
- Displays active listening skills, perceive emotional awareness in difficult situations and empathize with customers to enhance an overall positive experience.
- Uses installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet).
- Manipulates connectors, fasteners, wire and uses hand tools.
- Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity.
- Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
- Through the use of Company vehicle maintains proper equipment in order to be prepared to perform required duties. Drives company vehicle in performance of duties in a safe and responsible manner with appropriate state licensing requirements while working and traveling in inclement weather.
- Vision ability: close vision, peripheral vision and ability to adjust focus and able to manipulate objects such as pens, keyboard and mouse.
- Normal work shift may include weekends; may include 10 hour days for 4 days a week and available to work overtime including weekends, evenings and holidays.
- Works in areas with exposure to moderate noise level, dogs or other animals, construction areas, or the public in general.
- Training will be provided in areas of safety, company specific training, installations and other areas as necessary.
- Continued employment is contingent upon achieving required training, certifications and safety requirements.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Representative 1, Warehouse & Materials
Location: South Burlington, VT
Type: full-time
Education: high-school
Experience: <1yr
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
JOB DESCRIPTION
Job Summary
Responsible for tracking administrative tasks within a warehouse environment. Handles work orders and customer accounts as necessary. Coordinates processing of equipment and materials. Ships and receives packages and inventories equipment and materials. Must be DOT certified OR able to pass a DOT exam after being hired Must be able to lift to 75 lbsJob Description Core Responsibilities- Coordinates and oversees the inspection, preparation and distribution of customer equipment, including conducting initial inspections, moving and organizing equipment in and out of the warehouse, issuing equipment to field personnel and assisting in inventory reconciliation.
- Handles shipping and receiving responsibilities such as packing and preparing items for shipment, loading and unloading trucks and inspecting and documenting received materials.
- Conducts regular equipment inventory counts and generates and submits appropriate reports.
- Accurately inputs CPE and inventory transactions into appropriate databases, spreadsheets, billing systems and/or information management systems.
- Performs exceptional customer service to internal and external customers.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.