Comcast Business
Comcast Business keeps businesses ready for what’s next with powerful connectivity, advanced cybersecurity solutions, and the right people at your side. From the carrier that built the nation's largest Gig-speed network, Comcast delivers business data, video, voice, connectivity (Internet, Ethernet, SDN/ SD-WAN), and other technology solutions. Comcast offers a powerful network of 600,000 miles of fiber optic and HFC cable network across 39 states, local service and sales teams and 24/7 support, 365 days a year.
Jobs by Comcast Business
Tech 1, Installation
See Full ListingResponsible for demonstrating a sufficient aptitude for acquiring the skills and knowledge involved in the competent performance of the tasks relating to broadband installation and troubleshooting activities at Comcast. Functions in an entry-level, trainee position with an increasing degree of proficiency and decreasing degree of supervision with regard to those skills and tasks for which training and instruction are received during tenure in this position. Completes written and field assessments, meeting/exceeding employee standards and supervisor approval will be used to determine advancement to the next level. Continued employment is contingent upon achieving required training, certifications and safety requirements. Works on straight forward tasks using established procedures.
Job Description
Core Responsibilities
- Performs installations and changes of service, while adhering to: applicable codes, requirements, guidelines, company procedures and safe work practices in order to provide an outstanding customer experience.
- Updates customer account to ensure an accurate record of products and services is captured to ensure that customer has a positive experience throughout the ongoing customer relationship.
- Through the use of sound judgement and decision making, troubleshoots and problem solves customer inquiries and concerns to ensure products and services are working properly to drive a positive customer experience.
- Communicates, engages and provides customer with education on products and services.
- Persists and finishes projects despite obstacles with little supervision, take extra steps to prevent mistakes or create opportunities to further engage customer with our products and services and enhance the ever-evolving customer relationship.
- Displays active listening skills, perceive emotional awareness in difficult situations and empathize with customers to enhance an overall positive experience.
- Uses installation tools and hand tools and perform jobs from high places (on poles and roofs), including climbing poles with proper equipment (safety belt, strap, climbers), ladders and bucket trucks (18 to 26 feet).
- Manipulates connectors, fasteners, wire and uses hand tools.
- Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50 -70% of the time and performs work near power lines and electricity.
- Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
- Through the use of Company vehicle maintains proper equipment in order to be prepared to perform required duties. Drives company vehicle in performance of duties in a safe and responsible manner with appropriate state licensing requirements while working and traveling in inclement weather.
- Vision ability: close vision, peripheral vision and ability to adjust focus and able to manipulate objects such as pens, keyboard and mouse.
- Normal work shift may include weekends; may include 10 hour days for 4 days a week and available to work overtime including weekends, evenings and holidays.
- Works in areas with exposure to moderate noise level, dogs or other animals, construction areas, or the public in general.
- Training will be provided in areas of safety, company specific training, installations and other areas as necessary.
- Continued employment is contingent upon achieving required training, certifications and safety requirements.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Developer 3, Application Development-Virtual
See Full ListingResponsible for system development, analysis, design, certification, testing, implementation and documentation of new and existing software applications at Comcast. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.
Job Description
Core Responsibilities
- Provides expertise in at least one functional area of technology and provides recommendations for new applications or application enhancements.
- Manages entire life cycle of most assigned projects.
- Writes application codes, develops user interfaces, develops unit test cases and harnesses; creates design, interface, system and user documentation; tests software and interfaces, supports end to end and performance testing and performs other tasks needed to complete projects.
- Assists in testing and troubleshooting hardware and applications to ensure integration with product deployments.
- Works with Business Partners when developing technical requirements and design.
- Develops deployment software and application administration software as well as creates deployment and application support documentation.
- Works within project specifications to meet goals and objectives in a timely and accurate manner; raises issues expediently that could impede the project specifications or timelines.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Xfinity Field Sales Representative
Location: South Burlington, VT
Type: full-time
Education: high-school
Experience: 3-5yrs
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
JOB DESCRIPTION
Job Summary
Responsible for the promotion and sale of Comcast products and services to include video, high-speed Internet, voice and XFINITY Home. This role focuses on both individual sales to single family units and sales to multiple dwelling units through relationships with property management . Utilizes advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales and effectively work assigned turf.Job Description Core Responsibilities- Demonstrates an advanced knowledge of Comcast products, promoting and selling offerings to individual customers by knocking every door within assigned territory. Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed internet, voice and XFINITY Home.
- Effectively communicates and develops rapport with customers. Evaluates individual customers' existing and potential product needs and makes recommendations. Increases customer understanding of Comcast products and pricing models as well as competitive advantages over other service providers. Evaluates competitive offers and frames response to show the benefits of Comcast.
- Possesses expert knowledge of selling that would be reflective of the position’s required relevant experience.
- Creates and executes turf management plans without assistance, utilizes experience-based sales technique, operates independently.
- Shows confidence in selling ability.
- Displays competent time management and organizational skills.
- Meets and exceeds sales goals as established by local market. Independently establishes and organizes daily sales activities. Generates business through established and approved methods of lead generation. Implements effective sales closing techniques to ensure product installation goal is achieved.
- Demonstrates a consistent record of success in residential canvassing sales environment with emphasis on business to consumer sales.
- Displays thorough and advanced understanding of video, high-speed internet, voice and XFINITY Home.
- Possesses effective communication, organizational and people skills, as well as strong customer service skills.
- Illustrates strong technical capability (computer knowledge, billing system, databases).
- Must meet the physical requirements of the job including, but not limited to, the ability to walk and/or travel door-to-door for considerable distances in all types of weather conditions.
- Where applicable, obtain and maintain any credentials and/or licenses necessary to sell and/or design alarm systems as required by law.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Xfinity Retail Sales Consultant
Location: Rutland or Williston,VT
Type: full-time
Education: high-school
Experience: 1-2yrs
At Comcast, we are innovators and leaders—inventing groundbreaking technology, creating extraordinary entertainment experiences for millions every day, and taking great care of our customers. The diverse talents of our people have propelled us to a Fortune 40 industry leader. And it’s an exciting time to join our team, make big things happen and connect people to exciting products, services and to the moments that matter most in their lives. We are committed to delivering amazing products and a customer experience that people love and trust. In every interaction, we are focused on respecting our customers’ time and fitting seamlessly into their lives. Our teammates go the extra mile to make sure our customers are satisfied and can’t imagine going anywhere else. We take pride in our work, our products, our services, and our commitment to the community. And we are always open to new ideas to enhance our productivity, drive strong results, and deliver a great experience for employees and customers alike.
HERE’S THE RUNDOWN
We’re looking for a down-to-earth go-getter who can help customers sort through all of the options and hash out a plan that’s right for them. Part sales expert, part customer service guru, our consultants know how to knock the socks off customers every time.
Crazy about tech stuff? Like learning new things? Happy to help out? Then, get ready – this is your shot at a career with no limits. We’re giving mobile a makeover, and that means exciting new directions to push your career. Whatever you want, we’ve got it: on-the-job-training, wall-to-wall benefits and lots of commission. What are you waiting for? Show the world what you’re made of!
THE RIGHT STUFF
- High school degree or equivalent
- Generally, requires 1-3 years related experience; prefer consumer electronics/wireless retail sales experience
- Strong communication skills
- Consultative selling style
- Passion for technology
- Desire to learn
- Motivated to find solutions
- Be a people person
- Give a top-notch customer experience
- Warm & engaging – ability to hit it off right away
- Positive, “I’ve got to show you this” attitude
- Genuinely curious about customer needs
- Ability to shine in a dynamic environment
Business Account Executive 3, Small & Medium Business Direct Sales
Location: Bennington, Brattleboro, Rutland, South Burlington, Williston VT
Type: full-time
Education: batchelors
Experience: 5-10yrs
Sell Comcast Internet, Data, Video and Voice services to small and mid- size businesses focusing mainly on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities. As part of sales process, create and deliver face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Promote the sale of bundled products to ensure the optimal solution for the customer. Sell with goal of exceeding departmental financial and unit targets. Stay abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
Job Description
Core Responsibilities
- Territory development to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.
- Maintaining quality sales records and preparation of sales and activity reports as required.
- Responsible for Customer Satisfaction and supporting a positive impression of the Comcast Experience.
- New acquisition sales of Comcast Commercial Internet, Video and Voice services to small and mid-size businesses.
- Generation of new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships.
- Focus on advanced communications solutions including PRI, Hosted PBX and multi-location opportunities.
- Identify improvement areas thru a consultative process that would enhance our prospects ability to communicate more effectively both internally and externally to their customers.
- Effectively manage a territory with a high activity and comprehensive business plan.
- Management of defined Territory to include development of local business partnerships and organizational affiliations and local enhancement of Comcast positioning and brand.
- Team with technical, customer service and related support staffs to ensure end-to-end customer sales and satisfaction and thereby drive new revenue growth.
- Consistently maintain a pipeline of qualified prospects that will yield production levels of monthly quota performance and above.
- Remain knowledgeable of Comcast products and services to facilitate sales efforts.
- Achieve and exceed assigned sales and business quality objectives.
- Adherence to all company standards and business professionalism.
- This role typically requires a valid driver’s license in good standing
- Punctual, regular and consistent attendance.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.