Comcast Business
Comcast Business keeps businesses ready for what’s next with powerful connectivity, advanced cybersecurity solutions, and the right people at your side. From the carrier that built the nation's largest Gig-speed network, Comcast delivers business data, video, voice, connectivity (Internet, Ethernet, SDN/ SD-WAN), and other technology solutions. Comcast offers a powerful network of 600,000 miles of fiber optic and HFC cable network across 39 states, local service and sales teams and 24/7 support, 365 days a year.
Jobs by Comcast Business
Sales Supervisor, Comcast Business Services - Retention
Location: Burlington, Vermont
Type: full-time
Education: batchelors
Experience: 3-5yrs
- Supervise team responsible for retaining current subscribers of Comcast Business Class High Speed Internet, Video and Digital Voice.
- Ensures standard process guidelines are followed for operation of Business Sales and Customer Loyalty Center to include activity management, work queue management and internal phone system use.
- Communicates and ensures use of established administrative policies and procedures for the call center.
- Conducts call monitoring, coaching and coordination of training for retention team.
- Collaborates with internal clients to assure team is meeting and exceeding retention requirements.
- Analyzes and creates reports to recognize trends in productivity on an individual and group basis.
- Design/redesigns reporting and tracking mechanisms in order to optimize visibility and tracking efforts.
- Cultivates a positive and motivational team environment that supports the sales mission of the call center.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Xfinity Retail Sales Consultant
Location: Rutland and Williston, VT
Type: full-time
Education: high-school
Experience: 3-5yrs
- Passionately represents products and services by sharing and demonstrating product and sales know-how with customers.
- Provides product demonstrations to educate customers on full product capabilities to increase their experience.
- Takes a customer-first approach with all customer interactions. Listens and evaluates customer needs and provides appropriate solutions.
- Achieves sales and customer experience goals and objectives.
- Provides comprehensive customer onboarding activities and ensures customers fully understand how to use and handle all company products/services and gains their consent.
- Performs operational and administrative tasks. Partners with customer care to resolve customer issues, as appropriate.
- Consistently demonstrates sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.
- Align with all company and retail operational policies and procedures.
- Completes training requirements and engages in team huddles and learning. Knows and understands sales compensation plan and its key elements.
- Able to work a flexible schedule that includes evenings, weekends, holidays, variable schedule(s) and overtime as needed. May be asked to work in alternate stores outside of home base store. Regular, consistent and punctual attendance. Able to carry and lift up to 25 pound boxes, stand and move about the store constantly. Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job
- Always improving the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our product packages.
- Know your stuff - be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers
- Strives for outstanding results and drives growth. Respect and promote diversity and inclusiveness. Do what's right for each other, our customers, investors, and our communities! Win as a team - make big things happen by working together and being open-minded.
- Development and Advancement Opportunities
- Parental Leave
- Vacation
- Employee Resource Groups
- Day 1 Medical/Dental/Vision Insurance
- 401k Matching
- Discounted Services (must reside in the footprint)
- Xfinity Mobile Discounts
- Many more benefits and perks!
- This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Representative 1, Warehouse & Materials - DOT
Location: Burlington, Vermont
Type: full-time
Education: high-school
Experience: <1yr
- Coordinates and oversees the inspection, preparation and distribution of customer equipment, including conducting initial inspections, moving and organizing equipment in and out of the warehouse, issuing equipment to field personnel and assisting in inventory reconciliation.
- Handles shipping and receiving responsibilities such as packing and preparing items for shipment, loading and unloading trucks and inspecting and documenting received materials.
- Conducts regular equipment inventory counts and generates and submits appropriate reports.
- Accurately inputs CPE and inventory transactions into appropriate databases, spreadsheets, billing systems and/or information management systems.
- Performs exceptional customer service to internal and external customers.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Role may require driving.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Director of Inside Sales, Comcast Business
Location: Burlington, Vermont
Type: full-time
Education: batchelors
Experience: >10yrs
- Reviews the sales channel's subscriber and financial results and adjusts budgeted headcount and expense targets.
- Assists in design of overall team structure for Inbound and Outbound Telesales.
- Creates a consultative business-to-business sales culture through strong leadership and coaching.
- Coaches, reviews, rewards, motivates, and disciplines team members in the telesales area. Evaluates effectiveness of team structure and implements necessary changes.
- Maintains knowledge of Company's products/services, pricing practices and selling skills to effectively oversee small-to-medium business telesales.
- Assist in developing sales strategies to realize organization and business unit objectives.
- Identifies and recommends improvements in business processes yielding increased sales performance and/or operational efficiency.
- Establishes and cultivates effective business relationships, both cross-functionally and with Region, Division and Corporate Business Services teams to ensure maximum effectiveness of the sales organization.
- Assists in development of monthly and quarterly forecasts and annual sales results and other activity and performance measures.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Xfinity Field Sales Professional
See Full Listing- **Potential Maximum Earnings $158,200**
- Demonstrates an advanced knowledge of Comcast products, promoting and selling offerings to individual customers by knocking every door within assigned territory. Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed internet, voice and XFINITY Home.
- Effectively communicates and develops rapport with customers. Evaluates individual customers' existing and potential product needs and makes recommendations. Increases customer understanding of Comcast products and pricing models as well as competitive advantages over other service providers. Evaluates competitive offers and frames response to show the benefits of Comcast.
- Possesses expert knowledge of selling that would be reflective of the position’s required relevant experience.
- Creates and executes turf management plans without assistance, utilizes experience-based sales technique, operates independently.
- Shows confidence in selling ability.
- Displays competent time management and organizational skills.
- Meets and exceeds sales goals as established by local market. Independently establishes and organizes daily sales activities. Generates business through established and approved methods of lead generation. Implements effective sales closing techniques to ensure product installation goal is achieved.
- Demonstrates a consistent record of success in residential canvassing sales environment with emphasis on business to consumer sales.
- Displays thorough and advanced understanding of video, high-speed internet, voice and XFINITY Home.
- Possesses effective communication, organizational and people skills, as well as strong customer service skills.
- Illustrates strong technical capability (computer knowledge, billing system, databases).
- Must meet the physical requirements of the job including, but not limited to, the ability to walk and/or travel door-to-door for considerable distances in all types of weather conditions.
- Where applicable, obtain and maintain any credentials and/or licenses necessary to sell and/or design alarm systems as required by law.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.