FirstLight Fiber

Jobs by FirstLight Fiber


Marketing Coordinator

Location: Bellows Falls, VT

Type: full-time

Education: batchelors

Experience: 3-5yrs

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At FirstLight, we have a singular goal to bring the best technology and communication solutions to our valued customers. To make that happen we need top marketing talent to help us get our message out and connect with our buyers.  We’re searching for a highly qualified marketing coordinator who will contribute to existing marketing programs and will assist with the development of new initiatives. The ideal candidate will be eager to contribute and learn a wide range of marketing functions, including communications, advertising, branding, digital marketing, and social media.  The marketing coordinator must be an organized multitasker able to handle many diverse projects at once and meet tight deadlines. Objectives of this Role:
  • Assist in the development and implementation of the company’s marketing programs and campaigns
  • Organize and project manage initiatives including the onboarding of marketing tech and liaising with external vendors
  • Prepare marketing activity reports and metrics for measuring program success
  • Support the maintenance and development of internal tools
  • Assist and collaborate with Marketing Managers to ensure deliverables are completed by on time
Daily and Monthly Responsibilities:
  • Learn and operate the marketing technology we use, including (but not limited to) Salesforce/Pardot, Terminus, ON24, Sendoso, and Google.
  • Support the Marketing Director in producing reports and compiling data on various marketing campaigns and programs
  • Communicate campaign objectives, timelines, and deliverables to sales team, and provide instructions for use or promotion
  • Plan, and/or assist in managing meetings, events, conferences, and trade shows as needed
  • Continually seek and research new sources of prospective customer data, and provide recommendations to sales and marketing leadership
Skills and Qualifications:
  • Bachelor’s degree in marketing, advertising, or communications
  • Past work experience as a marketing coordinator or similar role or a strong desire to learn and grow quickly
  • Knowledge of traditional and digital marketing, content marketing, and social media marketing
  • Excellent writing, communication, and presentation skills
  • Proficiency in full Microsoft Office suite, especially with Excel and PowerPoint

GIS Technician

Location: Bellows Falls, VT

Type: full-time

Education: associates

Experience: 3-5yrs

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FirstLight is seeking a GIS Technician to join our fast-growing team! The GIS Technician is responsible for management and implementation of technical GIS data into Firstlight’s GIS Platform. The GIS Technician will be responsible for assigning and documenting fiber assignments, planning and creating splice plans, providing support to field teams and ensuring as-built data is accurately captured into the Firstlight project upon completion of each job while adhering to the Firstlight GIS standards across the entire company footprint. Working with, communicating clearly and often with various other departments within the organization is a priority. ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Communicates clearly and often with other departments
  • Attends weekly OSP Construction meetings to update and identify and prioritize jobs ready for the GIS portion of construction.
  • Provides consistent updates on open jobs.
  • Consistently provides port assignments and splice plans by Estimated Construction Completion Date (ECCD)
  • Digitizes lines and elements when required in M4 Solutions to the Firstlight standards.
  • Travels when required to pursue continuing education for technical and professional development and other GIS functions.
  • At times will train users on new and existing GIS procedures and products.
  • Identifies the need of and submits the request for Central Office augments and OSP overbuilds when needed.
  • Supports the Network Operations Center (NOC) when activated as required.
  • Stays current with emerging technologies for the documenting of OSP and ISP data in a GIS system
  • Solid organizational and prioritization skills are essential.
  • The duties of this position are subject to change at any time.
QUALIFICATIONS, KNOWLEDGE, and SKILLS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the qualifications, knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Ability to read, interpret, and follow complex maps, diagrams, and schematics. Technical aptitude and strong computer skills, with the ability to maneuver through several operating systems (Microsoft Office Suite, Visio, Mapcom-GIS). Skilled at evaluating data to make sound decisions, with the ability to organize and prioritize multiple work assignments. Must have strong work ethic, be well organized, and reliable. Strong problem solving and troubleshooting skills. Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness. Ability to communicate professionally through all types of media with customers, vendors, managers, and associates, exhibiting poise, composure, and confidence when confronting high-pressure or stressful situations while maintaining a positive attitude. EDUCATION and/or EXPERIENCE: High School Diploma or general education degree (GED). Secondary education of an Associate’s Degree or higher is preferred. Telecommunications OSP Construction and Splicing experience preferred. At least two years of GIS experience.

Supervisor, GIS Fiber Design

Location: Bellows Falls, VT

Type: full-time

Education: none

Experience: 3-5yrs

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The GIS Fiber Design Supervisor will oversee the production of the GIS Technician team across the FirstLight Fiber network. Oversee the management of the FirstLight Fiber network through database tracking of fiber enclosures, fiber optic cable, conduit, building data, and more. This position will report to the GIS Plant Records Manager, with regular interaction with the Outside Plant Team, GIS Technicians, FirstLight Vendors and Principal Members of Technical Staff. Responsibilities:
  • Oversees the GIS Technicians on a daily basis, providing guidance, structure and maximizing production from the team in both SiteTracker and non Production (clean up) related tasks. Produces accurate KPI reports for the GIS Plant Records Manager.
  • Oversees and assists in the design of routes and splicing (splice plans) for fiber-based services including point to point, Ring, FTTH and path diversity splicing and re-directing, ensuring production goals and SLA’s are met.
  • Approves timesheets and PTO and performs annual performance reviews of the GIS Technicians.
  • Researches existing databases, files, and records helping guide the GIS Team for purposes of network design, fiber optimization, relocation of fiber facilities, COGS reductions and outages across the network.
  • Answers or assists in the research of all Service Order related questions posed by the GIS Team to ensure jobs are being completed all while meeting customer guidelines and requirements for services ordered.
  • Ensures the FirstLight Fiber GIS software is working at an optimal level by handling issues identified by the GIS Technicians on his team and/or referring the engagement of Mapcom Support for issues as required.
  • Works with the GIS Plant Manager in the identification, research and implementation of possible enhancements to FirstLight Fiber’s GIS Platform with VertiGIS representatives.
  • Provides the GIS Fiber Design Engineer with the preliminary design of exhausted network overbuilds and job lists dependent on the required overbuild based on GIS Technician findings.
  • Effectively trains the GIS Team and M4 reliant departments as required.
  • Works with the GIS Manager to track GIS Technician training and maximize the internal GIS Structure and the advancement of the team within FirstLight Fiber.
  • Holds administrator rights and functions in all of the FirstLight Fiber GIS Platforms.
  • Monitors the GIS On Call rotation scheduling to include the GIS Technicians and Supervisor in the rotation, always ensuring proper network coverage.

GIS Fiber Design Engineer

Location: Bellows Falls, VT

Type: full-time

Education: none

Experience: 1-2yrs

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The Fiber Engineer will assist in the design of physical fiber path across the FirstLight Fiber network in support of providing fiber-based services. Manage the inventory of the FirstLight Fiber network through database tracking of fiber enclosures, fiber optic cable, conduit, building data, and more. This position will report to the GIS Plant Records Manager, with regular interaction with the Outside Plant Team, GIS Technicians, Sales Engineering, and Principal Members of Technical Staff. Responsibilities:
  • Assist in the design of routes and splicing required for fiber-based services including Point to point, Ring, FTTH and path diverse routing
  • Research existing databases, files, and records for purposes of network design, fiber optimization, and relocation of fiber facilities Provides design schematics of fiber path and splicing work to be performed for fiber projects, relocation of existing fiber facilities, and restoration of existing traffic
  • Ensures fiber optic database is current and accurate by inputting data of physical fiber assets and fiber enclosures into the data management system
  • Ensures inventory of fiber circuits is accurate by inputting fiber usage data into inventory management database and maintaining information as changes occur.
  • Provides preliminary design of exhausted network overbuilds for review by executive team.
  • Establishes and maintains effective communications and professional working relationships with customers both internal and external
  • Organizes workday efficiently to maximize productivity by utilizing proper time management techniques
  • Assists in the accomplishment of company objectives by performing other related duties as assigned

Solutions Architect

Location: Bellows Falls, VT

Type: full-time

Education: none

Experience: 3-5yrs

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First Light Fiber is looking for a highly skilled technical sales professional, with deep specialty in Cisco Collaboration Solutions, but strong proficiency in horizontal Cisco technology domains (Routing/Switching, Security, Data Center, Wireless).  Responsible for providing architectural design expertise on high value opportunities.   Collaborate with the sales, leadership, engineering peers, partners, and customers to develop winning and innovative business solutions and proposals by leveraging expertise, technical depth in architectural models and complimentary technologies, services and solutions.  Provides leadership in driving an architectural approach to understanding customer technical and service requirements within area of architectural specialization, including an in-depth knowledge of the competitive landscape.  Business/Market awareness allowing expertise an in-depth understanding to perform a business to technology translation integrating into the overall solution.  Technical advisor for their area to customer/field/partner architecting a long term (multi-year) business built solution. Responsibilities
  • Identify Opportunities
    • Support territory surrounding identification of specialized opportunities
    • Support account planning when specialized opportunities are identified, especially on dedicated accounts
    • Impact market awareness by participating in seminars, showcases, public events, etc.
  • Develop & Present Solutions
    • Provide technical qualification for opportunity and can expertly recommend a Cisco Validated Design or an alternative solution
    • Actively recommend solutions options for customer and serve as liaison for driving product and solution innovations.
    • Design customized solutions for specific customers and industries within specialty
    • Produce Bill of Materials including all equipment and professional services required for project completion
    • Identify and engage appropriate post-sales support resources to position a service sell
    • Leverage existing business relationships with the Account Team internally, and various technology and business groups within customers' organizations to recommend innovative customer solutions.
    • Provide leadership and guidance in technical responses to customer RFP's. Trial and demonstration support.
    • Perform executive-level presentations for customers, partners, and prospects.
  • Close
    • Adjust design based on customer negotiation process
    • Synch with post-sales engineer and provide adequate documentation for clear handoff to post-sales organization
    • Document technology-focused PoC/PoV if applicable to multiple customers and share findings with Solution Architect community.
  • Personal & Organizational Development
    • Research and report on Cisco’s competition to develop "best of breed" white papers in area of technology specialization.
    • Publish white papers in specialty area.
    • Seek out opportunities to partner with and mentor less-experienced teammates within specialty, to share leading practices and help strengthen capabilities.
    • Leverage specialty expertise to help address customer concerns/issues and expedite a deal through the sales process.
    • Educate customer-focused resources on revenue opportunities within specialty
    • Promote new and innovative approaches to addressing business challenges and problems.
Skills & Behaviors
  • Business Acumen
    • Maintain a detailed-level of expertise of the business economics and trends within specialty, and how Cisco solutions add financial and strategic value.
    • Expert at understanding Cisco vision and technology; articulate the vision from the customer perspective and create unique, novel value propositions around Cisco solutions
    • Expert understanding of customer business drivers and how to map these to a customer network platform, including identification of improvement areas in network design
    • Interact at a senior technical level within an account. Be a trusted technical advisor to the account team and customer
  • Technical Acumen
    • Advanced knowledge of Cisco Collaboration Technologies.
    • Strong understanding of internetworking industry trends, including new products and solutions
    • Strong understanding of competitive product and solution landscape and can articulate trade-offs between Cisco and competitor products
    • Advanced knowledge in Routing & Switching
    • Advanced knowledge in Networking Platform Design
    • Expert technical consulting skills, including ability to define trade-offs, ask probing questions, and incorporate customer solutions into a broader technology environment
    • Expert knowledge in solution design
    • CCNP Collaboration preferred. Cisco CCIE Collaboration highly desired.
  • Leadership Ability
    • Viewed internally as the lead mentor in providing technical and career guidance for peers
    • Leads internal virtual teams in domain area and actively collaborates to share best practices and areas of technical innovation
    • Able to drive solution delivery for specific opportunity
    • Has responsibility and demonstrates leadership in organizing special interest teams, industry events, and competitive teams.
    • Clearly and succinctly convey information and ideas, including expert executive communication and presentation skills
    • Probe customer business needs with insightful questions and demonstrate ability to recommend appropriate solutions and defend recommendations in a competitive environment
    • Expert at identifying and leading the appropriate resources (internal and external) required to develop and execute major customer strategic initiatives
    • Expertly recognize contentious situations and build consensus both within Cisco and with customer organizations
    • Promote new and innovative approaches to addressing business challenges and problems.