FirstLight is a leading telecommunications company dedicated to providing cutting-edge communication solutions to our customers. We are committed to innovation, reliability, and customer satisfaction. As we continue to grow and expand our services, we are seeking a talented Financial Analyst to join our dynamic team.

GENERAL STATEMENT OF DUTIES: 

The Project Manager is responsible for implementation of small, large and complex telecommunication solutions which includes, but not limited to, creating and maintaining detailed project schedules, understanding unique aspects of projects as well as having working knowledge of the technical and operational specifications. They own and manage all customer communications or escalations pertaining to implementation of telecommunication service(s). It is their role to plan, execute, monitor, track, control and close out projects in a timely manner. ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Communicates with customers and/or the customer’s vendors to obtain all required data for customer orders, keeping them informed of work statuses, due dates, and completion.
• Serve as primary point of contact for all Ethernet Services (DIA and Ethernet Transport) customer migration projects. Provide direct customer communications on initial migration materials, order information, IP addresses, timeline coordination, and ultimate test and turn-up assistance.
• Coordinate customer and vendor interaction, such as site survey scheduling, customer room ready preparedness, FOC date/dispatch. Coordinate internal departments such as engineering to configure ports and capacity planning to resolve capacity issues.
• Initiate related disconnect orders for replaced services and confirm completion.
• Report project outcomes and/or risk to the appropriate management teams as needed – escalating issues as necessary based on project work plans
• Consults with internal sales executives, sales engineers, field technicians, and engineering department to understand requirements of customer orders and update the service order system with information as it is provided. This includes but is not limited to work order status, obtaining access to premises, and scheduling equipment installs.
• Determines the best method of service delivery, based on budgeting restrictions, scope of work, equipment to be used, and technical details of the order.
• Provides status updates to managers and applicable parties, keeping them informed of order progress.
• Identifies process and system improvement areas, making recommendations and implementing quality control procedures.
• Updates and maintains the Service Order System, tracking orders to ensure timely delivery. This may include (but is not limited to) new customer information, MAC orders for existing customers, assignment records, circuit files, and emails.
• Acts as the first escalation contact for orders that do not go as planned.
• Follows up with customers after delivery of service to ensure that service has been delivered to the customer’s satisfaction and to hand off the project to the service team for future maintenance.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company.
• Updates job knowledge by participating in educational opportunities, maintaining a working knowledge of the company network, and reading technical publications.
• Provides functional advice or training to other project managers, cross training to ensure accurate coverage during absences.
• Occasionally works outside of normal business hours to accommodate delivery specifications.
• Completes special projects and other duties as assigned to support the business.

QUALIFICATIONS, KNOWLEDGE, and SKILLS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the qualifications, knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Broad experience in provisioning, scheduling, and coordinating the delivery of voice and data services with a thorough understanding of telecommunication products. Familiarity with ILEC/CLEC ASR processes for ordering fiber-based Ethernet services Ability to communicate professionally through all types of media with customers, vendors, managers, and associates, exhibiting poise, composure, and confidence when confronting high-pressure or stressful situations. Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness. Technical aptitude and strong computer skills, with the ability to maneuver through several operating systems. Must have strong work ethic, be well organized, and reliable. Strong problem solving and troubleshooting skills. EDUCATION and/or EXPERIENCE: Associates degree and a minimum of five (5) years relevant telecommunications experience. CERTIFICATES, LICENSES, REGISTRATIONS: Project Management Professional (PMP) certification preferred but not required.

FirstLight is a leading organization headquartered in Albany, New York, specializing in providing advanced telecommunications solutions. Our services include fiber-optic data, Internet, data center, cloud, and voice services. We serve enterprise and carrier customers throughout the Northeast, connecting thousands of locations through our extensive network. We offer a comprehensive suite of high-bandwidth connectivity solutions, featuring Ethernet, wavelength, and dark fiber services. Additionally, our portfolio includes dedicated Internet access solutions, data center, cloud, and voice services. Our diverse clientele includes national cellular providers, wireline carriers, and leading enterprises across various sectors.

Position Overview: As a Salesforce Developer, you will be responsible for developing customized solutions within the Salesforce platform to support business needs. This includes analyzing project objectives, designing process flows, developing system integrations, and ensuring the successful execution of new applications and improvements to existing systems.

Responsibilities:

• Collaborate with end-user community and project managers to determine functional requirements
• Design, develop, and deploy custom Salesforce solutions
• Ensure solutions meet business requirements and industry best practices
• Integrate Salesforce with other applications using web services and APIs
• Maintain and improve existing Salesforce applications
• Provide technical support and training to users
• Stay updated with Salesforce features and best practices

Qualifications:

• College degree in Computer Science or related field or equivalent
• Minimum 3 years experience as a Salesforce Developer
• Strong understanding of Salesforce.com, Salesforce Lightning, and Force.com platform
• Experience with Salesforce APIs, Apex, Visualforce, and Salesforce CLI
• Excellent problem-solving and decision making abilities

Preferred:

• Salesforce Developer Certification (Platform Developer I or II)
• Exposure to Sitetracker development

Additional Requirements:

• Exceptional communication skills, both written and verbal
• Ability to work effectively both independently and collaboratively in a team-oriented environment
• Strong organizational and multitasking skills

The Contract Specialist acts as the central point of contact on assigned proposals to lead and guide the work of the Bids with the Business team. Job Duties Include (but are not limited to):

• Reviewing RFQs, RFP’s and RFI’s to ensure compliance with company protocol and standards while creating proposal outlines.
• Preparing Templates and other documents used for collaboration and final response.
• Coordinating kickoff call with members of the Sales, Engineering, and Business Team  to ensure that proposals are presented successfully
• Research and gather information to include corporate information, product information, and other standard materials.
• Maintain, augment, and improve library of reusable components, templates, and processes to reduce response time and improve quality on future bids.
• Print, prepare, and ship final RFP’s. Some occasional travel may be required to get a bid in on time.
• Special projects and other duties as assigned.

Qualifications Knowledge, and Skills: To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must possess strong computer skills with proficiency in Word, Adobe, Excel, and Outlook, as well as an aptitude to learn and navigate multiple operating systems. Ability to communicate professionally through all types of media with associates, management, and customers exhibiting poise, composure, and confidence when confronting high-pressure situations. Must have strong attention to detail, be well organized, and reliable. Ability to manage many proposals at once, prioritizing work projects to meet or exceed deadlines while keeping involved parties up to date on the status of the project. Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness. Knowledge and/or experience with RFPIO (or equivalent software programs) beneficial. Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) with a minimum of two (2) years relevant telecom, sales, or contract experience. Three - five (3-5) years relevant experience preferred; or equivalent combination of education and experience.

The OSP Make Ready Specialist is responsible for processing all required utility make ready needed to obtain a license in a timely and compliant manner to allow the OSP construction team to safely attach to utility poles. Essential Duties And Responsibilities:

• Issue utility make ready packages to approved contractors for review and cost estimate.
• Tracks and follows up on pending estimates to ensure they are obtained within strict time frames.
• Communicate with other third party attachers to coordinate additional make ready that may be required.
• Troubleshooting resolutions to decrease delays and/or expenses.
• Actively seeks to develop business rapport with licensing stakeholders, utility representatives, contractors, and vendors, exhibiting professionalism while representing the company.
• Completes purchase requisitions for licensing and make-ready work. Reviews final invoices for accuracy, addressing discrepancies with the vendor.
• Updates both internal and external electronic databases. Maintains files and documentation thoroughly and accurately in accordance with company policy and accepted industry standards.
• Communicates make ready and licensing developments with internal departments to keep projects moving.
• Complete special projects and other duties as assigned.

  QUALIFICATIONS, KNOWLEDGE, and SKILLS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must have thorough knowledge of applicable outside plant make ready regulations as well as industry standards and procedures. Should possess strong computer skills with an ability to type 60-65 words per minute and be proficient in Excel, Outlook, and Word, as well as have an aptitude to learn and navigate multiple operating systems. Ability to communicate professionally through all types of media with utilities, contractors, municipalities, and associates, exhibiting poise, composure, and confidence when confronting high-pressure situations. Must have strong work ethic, be well organized, and reliable. Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness. EDUCATION and/or EXPERIENCE:  High School Diploma (or GED or High School Equivalence Certificate) with a minimum of two (2) years relevant experience. Associates Degree in business administration, engineering, or related field with three (3) years relevant experience preferred; or equivalent combination of education and experience.

The Senior Network Engineer will provide Layer 2 and 3 expertise, designing the framework to strategically expand our network, while delivering packetized services to carrier and enterprise customers.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Analyze and assess structure and behavior of expanding network systems including interior and exterior routing protocols.
• Author written network Engineering Design Packages including detailed implementation project plans and procedures.
• Collaborate with other operations departments to design approved infrastructure.
• Manage contractors and vendors during implementation phase.
• Provide technical and costing expertise to sales engineering teams during complex network developments.
• Continuously identify, review, and recommend potential opportunities for cost-savings, service quality improvement, and operational efficiency.
• Develop operational strategies such as Service Migration (grooms). End of Life (EOL) management, expansion, and vulnerability mitigation processes.
• Develop Technology roadmaps.
• Serve as the escalation contact during complex outages requiring Layer 3 analysis. 
• Develop and assist in developing Reasons for Outages (RFO) and corrective action plans.
• Perform special projects and other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, and SKILLS:  

• Minimum of five (5) years relevant experience in a Service Provider environment utilizing ISIS, OSPF, BGP, and MPLS.
• Experience architecting large scale IP networks and supporting system design as either the lead engineer or as part of a team. 
• Experience with design and implementation of large scale/regionalized Route Reflectors.
• Experience with Carrier Ethernet design/deployment, focused on MEF compliant architectures.
• Experience with equipment and vendors such as Adtran NetVanta, Ciena CES, Cyan Z-Series, Telco Systems, Accedian, and Juniper MX Series.
• Thorough knowledge of Engineering Design Package (EDP) creation and execution.
• Proven ability to manage contractors and vendors.
• Functional working knowledge of Linux/Unix OS variants.

EDUCATION:  

• Bachelor’s degree preferred 
• CCNP Service Provider required