FirstLight Fiber

Jobs by FirstLight Fiber


Product Manager

Location: Town of Rockingham, VT

Type: full-time

Education: batchelors

Experience: 3-5yrs

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FirstLight is a leading telecommunications company with a strong commitment to innovation and excellence. We are dedicated to providing cutting-edge solutions to our customers while fostering a dynamic and inclusive workplace culture.

We are seeking a Product Manager to lead the lifecycle management of our enterprise advanced connectivity and managed services portfolio. The person in this role will have a strong knowledge of telecom managed services and providers, a demonstrated understanding of the competitive MSP marketplace, and an awareness and curiosity of what’s next for the managed services industry. This person will drive the evolution of the managed services product lines, guiding cross functional teams through design, pricing, and packaging managed services to drive higher product attachment rates. This person will work closely with Sales and Marketing teams to ensure a go-to-market plan that achieves take rate and revenue objectives and adds value to the FirstLight Fiber portfolio. Ideal candidates possess a unique blend of business and technical savvy, with a strategic mindset and the drive to execute the strategy. The ideal candidate seeks the opportunity to spend time in the market to understand customers’ and prospects’ needs and challenges and find innovative solutions for the broader market. You must be able to communicate at all levels within the Company. You will define product positioning, key benefits, and target customer. You will also serve as the internal and external product evangelist, working with other departments, sales channels and key customers to maximize adoption of the services. Responsibilities:
  • Oversee the product line life cycle and ensure product profitability for advanced connectivity and managed services.
  • Act as Subject Matter Expert on FirstLight’s service capabilities, planned enhancements, positioning in the marketplace and current availability.
  • Specify market requirements for current and future products by conducting market and competitive research supported by on-going visits to customers and prospects.
  • Develop business cases to support new features/enhancements including costs and projected revenue for new services and enhancements.
  • Define and deliver service packaging strategies that meet or beat competitor value propositions, working internally within FirstLight Fiber and with 3rd party partners.
  • Develop and maintain product pricing.
  • Demonstrate the ability to quickly identify product challenges and pivot accordingly.
  • Analyze the competitive landscape and identify gaps and opportunities within the FirstLight service offering.
  • Lead internal and external sales and customer product training.
  • Must be able to travel to customer meetings as well as attend industry/company events.
  • Any other projects assigned by management.
Qualifications: Candidate must have experience in technological areas like managed SD-WAN, managed security, backup & recovery, and other similar advanced services. Ideal candidates must be self-motivated with a proven track record in product development and management within a telecommunications service or managed services provider environment. Comfortable in a dynamic atmosphere of a technical organization developing solutions tailored to market and customers’ needs. Must possess strong presentation skills and be comfortable presenting to all levels within an organization, including C-level management.  Must be able to communicate effectively in written responses to emails, RFPs, and when submitting reports. Candidates must be well organized and analytical. At least 3-5 years of experience as a Product Manager successfully managing a set of communications services required.  A solid understanding of the competitive landscape is essential. Education and/or Experience: B.S. or B.A. in a technical or business field preferred. Computer Skills: To perform this job successfully, you should have strong working knowledge of the Microsoft suite including Word, Excel, PowerPoint, Visio and Outlook. Experience building business models will contribute to success. A working knowledge of Salesforce is a benefit.  

Salesforce Developer

Location: Bellows Falls, VT

Type: full-time

Education: batchelors

Experience: 3-5yrs

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FirstLight is a leading organization headquartered in Albany, New York, specializing in providing advanced telecommunications solutions. Our services include fiber-optic data, Internet, data center, cloud, and voice services. We serve enterprise and carrier customers throughout the Northeast, connecting thousands of locations through our extensive network. We offer a comprehensive suite of high-bandwidth connectivity solutions, featuring Ethernet, wavelength, and dark fiber services. Additionally, our portfolio includes dedicated Internet access solutions, data center, cloud, and voice services. Our diverse clientele includes national cellular providers, wireline carriers, and leading enterprises across various sectors.

Position Overview: As a Salesforce Developer, you will be responsible for developing customized solutions within the Salesforce platform to support business needs. This includes analyzing project objectives, designing process flows, developing system integrations, and ensuring the successful execution of new applications and improvements to existing systems. Responsibilities:
  • Collaborate with end-user community and project managers to determine functional requirements
  • Design, develop, and deploy custom Salesforce solutions
  • Ensure solutions meet business requirements and industry best practices
  • Integrate Salesforce with other applications using web services and APIs
  • Maintain and improve existing Salesforce applications
  • Provide technical support and training to users
  • Stay updated with Salesforce features and best practices
Qualifications:
  • College degree in Computer Science or related field or equivalent
  • Minimum 3 years experience as a Salesforce Developer
  • Strong understanding of Salesforce.com, Salesforce Lightning, and Force.com platform
  • Experience with Salesforce APIs, Apex, Visualforce, and Salesforce CLI
  • Excellent problem-solving and decision making abilities
Preferred:
  • Salesforce Developer Certification (Platform Developer I or II)
  • Exposure to Sitetracker development
Additional Requirements:
  • Exceptional communication skills, both written and verbal
  • Ability to work effectively both independently and collaboratively in a team-oriented environment
  • Strong organizational and multitasking skills

RFP Contract Specialist

Location: Burlington, Milton, Greensboro, Rutland, Williston, VT

Type: full-time

Education: high-school

Experience: 3-5yrs

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The Contract Specialist acts as the central point of contact on assigned proposals to lead and guide the work of the Bids with the Business team. Job Duties Include (but are not limited to):
  • Reviewing RFQs, RFP’s and RFI’s to ensure compliance with company protocol and standards while creating proposal outlines.
  • Preparing Templates and other documents used for collaboration and final response.
  • Coordinating kickoff call with members of the Sales, Engineering, and Business Team  to ensure that proposals are presented successfully
  • Research and gather information to include corporate information, product information, and other standard materials.
  • Maintain, augment, and improve library of reusable components, templates, and processes to reduce response time and improve quality on future bids.
  • Print, prepare, and ship final RFP’s. Some occasional travel may be required to get a bid in on time.
  • Special projects and other duties as assigned.
Qualifications Knowledge, and Skills: To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must possess strong computer skills with proficiency in Word, Adobe, Excel, and Outlook, as well as an aptitude to learn and navigate multiple operating systems. Ability to communicate professionally through all types of media with associates, management, and customers exhibiting poise, composure, and confidence when confronting high-pressure situations. Must have strong attention to detail, be well organized, and reliable. Ability to manage many proposals at once, prioritizing work projects to meet or exceed deadlines while keeping involved parties up to date on the status of the project. Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness. Knowledge and/or experience with RFPIO (or equivalent software programs) beneficial. Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) with a minimum of two (2) years relevant telecom, sales, or contract experience. Three - five (3-5) years relevant experience preferred; or equivalent combination of education and experience.

Make Ready Specialist

Location: Bellows Falls, VT

Type: full-time

Education: associates

Experience: 3-5yrs

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The OSP Make Ready Specialist is responsible for processing all required utility make ready needed to obtain a license in a timely and compliant manner to allow the OSP construction team to safely attach to utility poles. Essential Duties And Responsibilities:
  • Issue utility make ready packages to approved contractors for review and cost estimate.
  • Tracks and follows up on pending estimates to ensure they are obtained within strict time frames.
  • Communicate with other third party attachers to coordinate additional make ready that may be required.
  • Troubleshooting resolutions to decrease delays and/or expenses.
  • Actively seeks to develop business rapport with licensing stakeholders, utility representatives, contractors, and vendors, exhibiting professionalism while representing the company.
  • Completes purchase requisitions for licensing and make-ready work. Reviews final invoices for accuracy, addressing discrepancies with the vendor.
  • Updates both internal and external electronic databases. Maintains files and documentation thoroughly and accurately in accordance with company policy and accepted industry standards.
  • Communicates make ready and licensing developments with internal departments to keep projects moving.
  • Complete special projects and other duties as assigned.
  QUALIFICATIONS, KNOWLEDGE, and SKILLS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must have thorough knowledge of applicable outside plant make ready regulations as well as industry standards and procedures. Should possess strong computer skills with an ability to type 60-65 words per minute and be proficient in Excel, Outlook, and Word, as well as have an aptitude to learn and navigate multiple operating systems. Ability to communicate professionally through all types of media with utilities, contractors, municipalities, and associates, exhibiting poise, composure, and confidence when confronting high-pressure situations. Must have strong work ethic, be well organized, and reliable. Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness. EDUCATION and/or EXPERIENCE:  High School Diploma (or GED or High School Equivalence Certificate) with a minimum of two (2) years relevant experience. Associates Degree in business administration, engineering, or related field with three (3) years relevant experience preferred; or equivalent combination of education and experience.

Network Engineer

Location: Williston

Type: full-time

Education: none

Experience: 5-10yrs

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The Senior Network Engineer will provide Layer 2 and 3 expertise, designing the framework to strategically expand our network, while delivering packetized services to carrier and enterprise customers.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Analyze and assess structure and behavior of expanding network systems including interior and exterior routing protocols.
  • Author written network Engineering Design Packages including detailed implementation project plans and procedures.
  • Collaborate with other operations departments to design approved infrastructure.
  • Manage contractors and vendors during implementation phase.
  • Provide technical and costing expertise to sales engineering teams during complex network developments.
  • Continuously identify, review, and recommend potential opportunities for cost-savings, service quality improvement, and operational efficiency.
  • Develop operational strategies such as Service Migration (grooms). End of Life (EOL) management, expansion, and vulnerability mitigation processes.
  • Develop Technology roadmaps.
  • Serve as the escalation contact during complex outages requiring Layer 3 analysis. 
  • Develop and assist in developing Reasons for Outages (RFO) and corrective action plans.
  • Perform special projects and other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, and SKILLS:  

  • Minimum of five (5) years relevant experience in a Service Provider environment utilizing ISIS, OSPF, BGP, and MPLS.
  • Experience architecting large scale IP networks and supporting system design as either the lead engineer or as part of a team. 
  • Experience with design and implementation of large scale/regionalized Route Reflectors.
  • Experience with Carrier Ethernet design/deployment, focused on MEF compliant architectures.
  • Experience with equipment and vendors such as Adtran NetVanta, Ciena CES, Cyan Z-Series, Telco Systems, Accedian, and Juniper MX Series.
  • Thorough knowledge of Engineering Design Package (EDP) creation and execution.
  • Proven ability to manage contractors and vendors.
  • Functional working knowledge of Linux/Unix OS variants.

EDUCATION:  

  • Bachelor’s degree preferred 
  • CCNP Service Provider required