The Contract Specialist acts as the central point of contact on assigned proposals to lead and guide the work of the Bids with the Business team. Job Duties Include (but are not limited to):

• Reviewing RFQs, RFP’s and RFI’s to ensure compliance with company protocol and standards while creating proposal outlines.
• Preparing Templates and other documents used for collaboration and final response.
• Coordinating kickoff call with members of the Sales, Engineering, and Business Team  to ensure that proposals are presented successfully
• Research and gather information to include corporate information, product information, and other standard materials.
• Maintain, augment, and improve library of reusable components, templates, and processes to reduce response time and improve quality on future bids.
• Print, prepare, and ship final RFP’s. Some occasional travel may be required to get a bid in on time.
• Special projects and other duties as assigned.

Qualifications Knowledge, and Skills: To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must possess strong computer skills with proficiency in Word, Adobe, Excel, and Outlook, as well as an aptitude to learn and navigate multiple operating systems. Ability to communicate professionally through all types of media with associates, management, and customers exhibiting poise, composure, and confidence when confronting high-pressure situations. Must have strong attention to detail, be well organized, and reliable. Ability to manage many proposals at once, prioritizing work projects to meet or exceed deadlines while keeping involved parties up to date on the status of the project. Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness. Knowledge and/or experience with RFPIO (or equivalent software programs) beneficial. Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) with a minimum of two (2) years relevant telecom, sales, or contract experience. Three - five (3-5) years relevant experience preferred; or equivalent combination of education and experience.

If you live and breathe marketing, we need to talk. FirstLight is  seeking a flexible and versatile Marketing Manager with a proven track record of success who will be responsible for the implementation of tools, programs, events and capabilities focused on vertical marketing. Job Duties

• Develops and implements and measures success of targeted marketing campaigns; including tactics and resources necessary to achieve the goals of the organization
• Participates in the development of and is responsible for adhering to the marketing department's annual budget
• Assists with company, industry and customer events
• Supports marketing communications efforts
• Liaison for the assigned sales teams and responds to requests for marketing assistance
• Responsible for developing and executing marketing programs which grow base of new customers and incremental revenue from existing customers
• Maintains a consistent brand image throughout all product lines, promotional materials, and events in accordance with company guidelines
• Actively seeks ways to enhance the Company’s brand recognition through a number of mediums including social media, blogging, website, direct mail and advertising
• Gleans market intelligence by collecting, analyzing, and summarizing data and trends
• Some travel may be required (10-20%).
• Other tasks as required

Qualifications

• A minimum of 5 years’ professional experience marketing and a demonstrated track record of accomplishments in the marketing of high-quality B to B products targeted to companies in Financial Services, Healthcare, and SLED industries
• Ability to successfully manage multiple projects on-schedule and on-budget
• Strong verbal, analytical and problem-solving skills
• Proven success at successful lead generation strategies and analytics
• Familiarity with Social Media and SEO strategies
• Experience leveraging SalesForce, Pardot, Terminus and other marketing tools
• Deep understanding of Microsoft Office Suite (Word, Powerpoint, and Excel)
• Bachelor’s Degree in marketing/business or equivalent experience preferred

The Director of Cloud and Managed Services at FirstLight provides technical leadership and strategy in the development and implementation of cloud and managed IT infrastructure and systems with a keen focus on delivering robust, cost efficient, and timely solutions to customers. This role requires a highly collaborative leader with a record of building and mentoring large teams that can drive the next phase of growth and profitability for cloud and managed services products. Position is flexible to accommodate 100% remote work or traditional office options. Major Duties and Responsibilities:

• Provide leadership, direction, and mentoring for a team of hands-on managers, technical cloud and network engineers, and tier 1 support specialists.
• Ensure that service delivery and customer technical support requirements are met within designated timelines for cloud and managed service product deployment and maintenance.
• Leverage virtualization and automation technologies to implement cloud and managed services, while managing operational aspects including new deployments, proactive system maintenance, issue resolution, and customer support.
• Provide technical expertise on windows server, virtual servers, VMWare, vCloud Director, Citrix Environments, network switches, routers, and firewalls.
• Collaborate with product development to ensure internal procedures, policies and statements of work documents are consistent and complete.
• Work directly with the engineering team to assist with designs of scalable systems and to rapidly identify, evaluate, and troubleshoot problems within systems & applications.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company.
• Act as a liaison and technical expert for other teams as it relates to cloud and managed services.
• Update job knowledge by participating in educational opportunities, maintaining a working knowledge of current industry best practices and technical trends within cloud technologies, storage, and server hardware.
• Complete special projects and other duties as assigned.

  Education/ Experience Required:

• Broad experience (5-10 years) designing, implementing, and managing large virtual server environments with experience with VMware, Citrix, and Microsoft OS as well as system monitoring/metrics tools.
• Minimum of 5 years in a management or leadership capacity, motivating and developing a team and serving customers.
• Experience with disaster recovery (Zerto) and Backup solutions (Veeam/Acronis).
• Must have strong work ethic, be well organized, show ownership and accountability towards goals, and be reliable. Ability to work with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
• Ability to communicate professionally through all types of media with customers, vendors, managers, and associates, exhibiting poise, composure, and confidence when confronting high-pressure or stressful situations.
• Bachelor's degree or equivalent experience preferred.

 

FirstLight is seeking a Core Field Technician to join our fast-growing team! General duties include but are not limited to  install maintain and repair all aspects of primary backbone electronic network; use Industry standard practices to construct and maintain core electronic networks and supporting central office and point of presence locations supporting the FirstLight network; and to grasp outside plant fiber network components and when required/requested assist outside plant engineering and construction in restoration efforts. Essential Duties and Responsibilities:

• Accountable for maintenance and installation activities on major backbone network components.
• Works with Core Network Engineering to facilitate clean design packages, Knows power and grounding fundamentals.
• In depth comprehension of test equipment i.e. Ethernet, TDM, Optical, Fiber Characterization Kits and all related / required testing equipment to conduct and troubleshoot the FirstLight network.
• Core Field technician must understand access procedures for all relevant sites under their area of operation. Be accountable for notifying management when access badging renewals are within 30 days of expiration.
• Core Field has responsibility for all mobility related (tower) installation maintenance and repair.
• Preventative maintenance / reporting for infrastructure components i.e. HVAC, Emergency Generators, transfer switching, remote gen set operation, maintenance, and interface connections.
• Core Field Technician will be responsible for end-to-end installation, test, turn-up, and maintenance of all carrier related circuits.
• Participate in On-Call Rotation.
• Be available as Essential Personnel in emergency scenarios.
• When necessary, assist Field Services on installation and repair.
• Completes special projects and other duties as assigned.

Qualifications, Knowledge, and Skills: To perform this job successfully, an candidate must be able to perform each essential duty satisfactorily.  The requirements listed are representative of the qualifications, knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable qualified candidates with disabilities to perform the essential functions.

• Service order workflow from internal systems
• Reading and comprehending CLR’s
• Inventory control protocols, (i.e. use of PIC list)
• SharePoint access / use of departmental, engineering and NOC related pages
• Troubleshooting process (i.e. point to point evaluation)
• AC / DC power fundamentals
• Field Test equipment operation (i.e. OTDR, Ethernet testing, Optical Power Measurement)
• Basic fiber splicing
• Industry standard installation practices:
  1. Familiar with industry installation (Telcordia) installation standards
  2. Lacing and sewing
  3. Planning for network installations by studying customer orders, plans, manuals, and technical specifications.
  4. Ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram.
  5. Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
  6. Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications on appropriate company owned systems.
• Updates job knowledge by participating in educational opportunities; reading technical publications.
• Enhances department and organization reputation by accepting ownership for achieving new and different requests; exploring opportunities to add value to job accomplishments.

Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate) with a minimum of three (3) to five (5) years relevant experience installing and troubleshooting voice and data services; or equivalent combination of education and experience. Certifications, Licenses, Registrations: Valid driver’s license with clean driving record. Familiarity with OSHA standards. Be able to pass drug and criminal background checks for carrier access cards. Work Environment/Physical Demands: The work environment characteristics and physical needs described are representative of those an employee encounters while performing the essential functions of this job.   Reasonable accommodations may be made to enable candidates with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently is required to walk, sit, use hands and fingers, handle objects or controls, talk and hear, stand, and reach with hands and arms.  The employee must occasionally lift and/or move up to 100 pounds, pull cables, and use various hand tools. Position requires frequent entry into structures with stairs, ladders, and other vertical obstacles. Travel to customer locations is often required. Employee will be required to work and drive-in all-weather conditions.   Specific vision requirements for this job include near vision and the be able to distinguish between wire and cable colors. The noise level in the work environment is usually moderate but may occasionally have noise from power equipment and tools.

The OSP Make Ready Specialist is responsible for processing all required utility make ready needed to obtain a license in a timely and compliant manner to allow the OSP construction team to safely attach to utility poles. Essential Duties And Responsibilities:

• Issue utility make ready packages to approved contractors for review and cost estimate.
• Tracks and follows up on pending estimates to ensure they are obtained within strict time frames.
• Communicate with other third party attachers to coordinate additional make ready that may be required.
• Troubleshooting resolutions to decrease delays and/or expenses.
• Actively seeks to develop business rapport with licensing stakeholders, utility representatives, contractors, and vendors, exhibiting professionalism while representing the company.
• Completes purchase requisitions for licensing and make-ready work. Reviews final invoices for accuracy, addressing discrepancies with the vendor.
• Updates both internal and external electronic databases. Maintains files and documentation thoroughly and accurately in accordance with company policy and accepted industry standards.
• Communicates make ready and licensing developments with internal departments to keep projects moving.
• Complete special projects and other duties as assigned.

  QUALIFICATIONS, KNOWLEDGE, and SKILLS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the qualifications, knowledge, skill and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must have thorough knowledge of applicable outside plant make ready regulations as well as industry standards and procedures. Should possess strong computer skills with an ability to type 60-65 words per minute and be proficient in Excel, Outlook, and Word, as well as have an aptitude to learn and navigate multiple operating systems. Ability to communicate professionally through all types of media with utilities, contractors, municipalities, and associates, exhibiting poise, composure, and confidence when confronting high-pressure situations. Must have strong work ethic, be well organized, and reliable. Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness. EDUCATION and/or EXPERIENCE:  High School Diploma (or GED or High School Equivalence Certificate) with a minimum of two (2) years relevant experience. Associates Degree in business administration, engineering, or related field with three (3) years relevant experience preferred; or equivalent combination of education and experience.