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Senior Program Manager-Remote

Location: Burlington, Vermont

Type: full-time

Education: batchelors

Experience: 5-10yrs

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Senior Program Managers at Dealer.com are responsible for successful on-time/on-budget coordination and management of large-scale programs. Senior Program Managers must have a thorough understanding of Program & Project Management concepts and techniques and will evaluate project feasibility, establish priority, and define, plan and execute the activities necessary to reach the business objectives. The candidate must have demonstrated experience in successfully managing and delivering multi-project, enterprise efforts. The role relies upon experience in relationship management, financial management, risk management, master plan management, communications, and delivery execution. The successful candidate will have experience in choosing the right program delivery model and success in leading a multi-year, enterprise, cross business unit program. The candidate must have exceptional problem solving and decision -making skills and must demonstrate the ability to use a logical, systematic and creative approaches to problem solving.   All candidates must demonstrate excellent communication and interpersonal skills.  The Senior Program Manager must be able to maintain an active relationship with employees and provide mentoring, motivating, guiding and counseling as necessary.  The Senior Program Manager will have frequent leadership interactions with senior executives and must have a well-developed sense of strategy and timing as well as excellent verbal, written, negotiation and presentation skills. Prepare and Maintain the Program Plan:
  • Participate in long-term and short-term program development and planning
  • Establish and maintain a tight working partnership with business owners, executives and program teams to rationalize business objectives & business priorities.
  • Establish a master plan framework for program tracking and control including processes for management of the program
  • Translate program objectives into integrated plans, schedules and budgets
  • Establish tracking and roll-up of project milestones and metrics for program level status reporting
  • Establish and manage stakeholder expectations and revise plans and shift priorities, as needed and in conjunction with all participating parties, to ensure successful completion of the program
  • Assists in defining the strategic objectives for programs.
  • Support initiatives aligned to the Retail strategic plan
  • Assists in identifying Executive Sponsors and/or Business Owners for the Program
  • Maintain a working knowledge of Retail solutions, product suites, customers, and reporting capabilities, as well as baseline knowledge of Enterprise and other Cox Auto groups.
Provide Leadership and Direction for the Program Team:
  • Lead and direct large programs and initiatives in support of Cox Auto Retail’s strategic objectives.  Programs will often include teams from Technology, Sales, Marketing, Service, Product, Finance, HR and Training. Programs can also cross into other Cox Auto groups.
  • Simultaneously manage work across multiple threads of the Program Management Framework, which includes business requirements & process definition and alignment, applications development,
  • data conversions, systems coordination, communications, training, end user adoption (including training and change management), and benefits realization.
  • Communicate the program objectives, priorities and direction to all stakeholders.
  • Build and motivate the program teams.
  • Ensure planned, regular, and effective communication of status, issues, risks, and actions among all persons and parties involved in the program.
  • Assist with major decisions about resources, goals, and standards and assuring that all parties involved understand and incorporate within their delivery responsibilities.
  • Build and maintain relationships with key executives and 3rd party vendors.
  • Establishes and manages a program level change control process that allows for submission of changes and impact assessment of changes.
  • Continuously monitor development process and proactively work to identify and resolve issues within the projects and across programs.
  • Ensure appropriate project documentation is produced and archived on internal storage tool and intranet sites

Qualifications:

  • Bachelor's degree in technical, business, or management and 7 years of program management experience in delivering large-scale projects (over $1M); experience must cover all phases of a project lifecycle (discovery, definition/design, development/testing, delivery and post-implementation support).
Preferred Qualifications:
  • Demonstrated experience leading and directing large teams consisting of resources from across the enterprise, including Product Management, Sales, Marketing, Customer Service, Technology and HR.
  • Demonstrated experience managing and directing employees, contractors and/or consultants in a matrix team setting.
  • Demonstrated experience of managing programs over $1M.
  • Strong relationship building skills with senior executives across various departments
  • Proven ability to build successful teams including recruiting and hiring.
  • Strong negotiation skills.
  • Excellent verbal and written communication skills.
  • Strong presentation, organizational & interpersonal skills.
  • Strong customer service skills; frequent interactions with senior level stakeholders.
  • Experience in writing, reviewing and managing business specifications, technical specifications, project plans, training plans, communication plans, and other related project documentation.
  • Ability to understand, interpret, manage and communicate technical and business team’s needs, concerns, risk, issues and collisions across all departments.
  • Experience in organizing, prioritizing, and coordinating complex team efforts.
  • Demonstrated experience in motivating program team members to complete tasks efficiently.
  • Experience applications such as MS Office (Word, PowerPoint, Excel, Project, Visio) required.
  • PMP or PgMP certification
  • MBA or another advanced degree

Scrum Master I

Location: Burlington, Vermont

Type: full-time

Education: batchelors

Experience: 1-2yrs

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At Dealer. com, Scrum Master I has primary responsibility of facilitating the formation, learning and growth of multiple cross-functional delivery teams in developing a Lean/Agile mindset, adopting and continuously improving practices in their context, and guiding teams and leaders to enable the effective flow of delivery across the end-to-end value stream. As a servant-leader, the Scrum Master I plays a key role in planning, facilitation, supporting teams, removing impediments, providing team coaching and mentorship, visualizing the Lean value stream to optimize for flow, and working with other Lean/Agile practitioners to exchange learnings at scale. Cox Enterprises is a family-run operation that began nearly 120 years ago. As part of this great family business, we treat our team members and clients like they’re just that — family. This atmosphere has been instrumental to our success and has shaped our willingness to fuel epic innovation, drive unprecedented growth and deliver the mind-blowing, needle-moving, connected experience we promise. Cox Automotive is transforming the way the world buys, sells and owns cars. Come join the transformation! Primary Responsibilities and Essential Functions:
  • Facilitate contextual adoption of the Scrum Framework, including daily scrum, sprint planning, backlog refinement, sprint reviews & retrospectives, and other related team and intra-team meetings
  • Facilitate contextual adoption of Lean Thinking, including visualization and continuous optimization of delivery flow using the Kanban Method
  • Facilitate and participate in scaled events, including cross-team planning, delivery synchronization, and systems-level inspect & adapt
  • Foster team collaboration and proactive, open communication
  • Encourage an experimental and fail-fast & learn mindset
  • Sustain and promote usage of information radiators for the teams and broader organization
  • Collect and share transparent team metrics with teams, recommend new metrics for the team’s context, and foster continuous improvement conversations using metrics
  • Prepare and facilitate quarterly, release, and sprint planning with the product owner and the team
  • Guide Feature and Story-level refinement to the Definition of “Ready” in preparation for the next quarter and upcoming sprints
  • Work with the team and Product Owner/Managers to maintain a healthy backlog and rolling short and mid-term planning for upcoming releases
  • Able to put ego to the side and the “desire to control” the team by teaching and mentoring increasing levels of self-organizing behavior
  • Engage the organization to remove impediments to the team’s ability to perform by working closely with the team and stakeholders, including product owners/managers, leadership, and other teams
  • Support communication of delivery progress, gaps, and obstacles with a wide variety of stakeholders; coach product owners/managers to play an active role in stakeholder engagement
  • Facilitate cross-team orchestration, tracking and following up with internal and external dependencies
  • Act as a buffer between external distractions and the focused environment the team needs to be successful. Where beneficial, protect the team and minimize disruptions
  • Forms and guides teams to high performance by helping the team navigate interpersonal conflicts, challenges, and opportunities for growth. Create and sustain an environment of psychological safety and trust among team members, and between the team and the larger organization
  • Works with team to co-create and refine team working agreement, definition of “ready”, and definition of “done”
  • Encourages brainstorming, creative thinking, open minds, equal voice and perspective sharing. Encourages the team to be confident and courageous, thinking outside the box.
  • Coaches the team on Lean, Agile, and Scrum principles with a goal of continuous improvement. Able to subtly observe team dynamics, recognize strengths and growth opportunities of individual team members and her/himself, and invite team members into coaching conversations to inspire learning and growth.
  • Create a fun, open, and learning environment, experimenting with various methods to improve and grow
  • Promote teamwork to enable Lean flow of value and achieving sprint goals
  • Lead the teams towards increasing levels of growth in the Lean/Agile context.
  • Participate in scaling Lean/Agile adoption throughout adjacent areas of the organization.

Qualifications:

  • Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job.  (Reasonable accommodations for medical and religious objections will be considered.)
  • Candidates are ideally based in the Burlington, VT area
  • BA/BS degree in related field and 1-3 years of related experience; BS with 1 year experience; or an equivalent combination of education, certification and work-related experience.
  • 0-1+ years experience applying both the Scrum Framework and Kanban Method in growing high performing teams as a fulltime practitioner
  • Ability to function as a Scrum Master and/or Kanban Coach at an organization that is committed to Lean-Agile as its core approach for delivering business value
  • Ability to work with Lean/Agile teams in the context of cloud infrastructure and DevOps
  • Ability to work with teams applying test automation, continuous integration, and continuous delivery capabilities to achieve delivery speed and operational stability
  • Ability to use Lean/Agile collaboration tools like Rally, VersionOne, JIRA
Preferred Skills:
  • Experience influencing positive and impactful change in organizations working towards Lean/Agile adoption, learning, and growth
  • Experience and core values are our top selection criteria; however, certifications help represent one’s desire to build knowledge. Some certifications to be considered include LeanKanban University’s TKP, Scrum.org’s PSM, Scrum Alliance’s CSM
  • Willing and able to provide and receive constructive feedback and advice with a growth mindset
  • Excellent written, verbal, and interpersonal communication skills, particularly in a virtual video and remote environments using tools such as Microsoft Teams, Slack, Zoom, Mural, Trello or other collaboration tools
  • Manages time extremely well, can quickly sense when an issue needs to be discussed or triaged
  • Ability to dive into the details when applicable, ask probing questions with curiosity, and sense when and how to take action to enable the team’s growth

Lead Product Owner

Location: Burlington, Vermont

Type: full-time

Education: batchelors

Experience: 5-10yrs

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The Cox Automotive Consumer Datasets team is hiring a Lead Product Owner to join our team. This role is responsible for building, maintaining, and leading the growth of consumer data powered products at Cox Automotive (Dealer.com). Consumer data is defined as anything collected about a car shopper from any Cox Automotive system including CRM records, Website interaction data, service records, deal or offer records, trade-in records, auction title changes, and third party consumer data providers. The Consumer Data Sets Release Train is responsible for creating strategic data products that combine consumer data from multiple parts of Cox Automotive into robust, comprehensive, and viable data assets, products, and services. We partner with other Cox Automotive brands to bring those assets, products and services to market. The Product Owner will be responsible for defining user stories, prioritizing the team backlog, and contributing a solid understanding of end users and their needs, technical options, and future capabilities for the product. The position demands frequent interactions with end users at all levels of the organization, including business, analyst, data science, and technology teams.   This role is highly autonomous, must self-initiate most work items and balance multiple efforts concurrently.  It is the goal of this role to become a strong business partner with customers using consumer data, and to be a trusted and pro-active advisor to them. This position will be working with teams in the Irvine California area, but can be located anywhere in the US. Responsibilities
  • Lead multiple engineering teams to build, enhance and manage multiple data products for users across the company.
  • Own, prioritize, and maintain the product backlog.
  • Partner with customers to understand needs and execute on value-added work to increase richness and usability of our data products.
  • Serve as the “voice of the customer” to the delivery team by representing and reinforcing the customer’s perspective throughout product realization cycles.
  • Partner with a cross-functional team of analysts, architects, developers, testers, and others to develop and execute against product roadmaps and release plans.
  • Collaborate with other product owners, product managers and stakeholders to define, prioritize, and drive realization of the product vision to meet quarterly goals.
  • Act as the subject-matter expert for the products owned by the teams.
  • Break down features into detailed stories consumable and testable by an agile team.
  • Partner with the Release Train Product Lead to scope and write features for the teams.
  • Provide input and conceive ideas for enhancing product performance and shaping the future product roadmaps.
  • Accept and review completed stories with a focus on product quality.
  • Communicate release notes and product news and demo product capabilities to stakeholders.
  • Develop and maintain effective working relationships with subject matter experts, analysts, data scientists, and technology teams across Cox Automotive in order to support our data products.
  • Settle disputes between parties effectively and for the best of Cox Automotive; be autonomous and make decisions without oversight when appropriate.
Compensation:
  • Compensation includes a base salary of $82,518 – 115,464. Salary may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience.
  • Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Qualifications:

  • Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job.  (Reasonable accommodations for medical and religious objections will be considered.)
  • BA or BS degree required; 7+ years of experience in related field (i.e., data and analytics, product and/or product management, IT).
  • 4+ years of experience in Product Owner, Systems Analyst, or Business Analyst role.
  • 4+ years of experience working on cross-functional, high-performing teams.
  • Successful track record of working with people across multiple disciplines to create, build, and launch successful data and analytic products.
  • Demonstrated ability to be a highly functioning team member and work on initiatives that require cross-functional teams.
  • Creative thinker with an open mind to learn and explore new areas and to develop and recommend opportunities and solutions.
  • Strong ability to give clear and consistent instructions to team members, and to lead, motivate, and supervise project and/or working teams.
  • Proven execution and product management skills.
  • Proven ability to scope technical requirements for delivering measurement/analytics plans and products.
  • Desire to learn about all parts of the Cox Automotive business to better understand the data and related processes.
  • Excellent interpersonal and organizational skills.
  • Excellent written and verbal communication abilities.
  • 10%+ time travel requirement.
  • What We Look For (preferred): 
  • Experience in the data aggregation, analytics or data science space.
  • Experience communicating complex topics to various audiences.
  • Experience working in a SAFe Agile environment.
  • Experience with or exposure to big data and/or cloud technologies.

Senior Data Analyst

Location: Burlington, Vermont

Type: full-time

Education: batchelors

Experience: 5-10yrs

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Cox Automotive (Dealer.com) is looking for a Senior Data Analyst to join an enterprise reporting and analytics team supporting Cox Automotive’s Contact Center Operations (CCO) group. This person should be comfortable in a data engineering role building data pipelines and ETL processes, have enough business acumen to understand context and intent, and apply these concepts to data solutions.  This role will assist in data strategy and design, and develop data-sets for the CCO ecosystem to support reporting, analysis & analytical modeling. Recognized as a Subject Matter Expert (SME) and authority on issues related to Business Intelligence applications reporting, analysis, and metrics.  This person will exercise a natural curiosity and inquisitive mindset to transform business questions into actionable data exploration exercises and data sets using data analysis, modeling, automation, and optimization techniques. Has opportunity to operate with considerable latitude for independent judgment.  Provides influence and expertise to contact center operation teams and other stakeholders on ideas and solutions that impact results. Primary Responsibilities:
  • Supports and/or leads projects with multidisciplinary teams to collect functional business requirements, scoping analytical projects, manage expectations and deadlines, and translate needs into technical specifications.
  • Supports and/or leads technical development of solutions to expedite delivery of new datasets, process automation, production of complex models and analyses, including gap assessments, and works to deliver strategies.
  • Serves as an organizational consultant on matters relating to data and databases by providing expertise to assist users in meeting their needs.
  • Initiates the identification of actionable insights and contribute to the development of business recommendations through effective presentations and communication of results.
  • Develops processes and solutions to speed up / expedite the development of datasets, report automation, production of dashboards, complex models, and analyses.
  • Extract and manipulate data from a variety of cloud and on-premise based systems for reporting and analytical purposes, including: Snowflake, APIs, financial data cubes, Tableau, and various data sources as needed.
  • Report automation and self-service dashboard solutions using combination of tools such as SQL, Tableau, Power BI, Alteryx, Informatica, and Python.
  • Develops automated processes that preserve data integrity by managing the alignment of data availability and integration processes.
  • Expertise in creating and optimizing Tableau/PowerBI Datasets and Visualizations.
  • Identifies, researches, and resolves discrepancies in an analytical procedure or cross-functional methods.
  • Establish and maintain design and development best practices including keeping written procedures to document data processes and ensure best data governance practices are maintained.
  • Liaises with CAI Technology partners for both data-sourcing needs when/as-needed.
  • Leads data collection, cleansing, and validation.
  • Conducts day-to-day activities with minimum supervision.
  • Facilitates meetings and presentations to leadership.

Qualifications:

Minimum Qualifications:
  • BS/BA degree in related discipline OR an equivalent combination of education and work related experience
  • 5 or more years of experience required in related field (developing and implementing analytical solutions for business).
Preferred Qualifications:
  • Master's degree in a related discipline preferred
  • Requires strong skills in SQL writing and query optimization.
  • Requires experience building data workflows, manipulation of large data sets, or developing data pipelines in analytical tools such as Snowflake, Informatica, Alteryx, Tableau Prep, Power BI, SQL, SSIS, etc.
  • Requires strong skills and experience with reporting and data visualization in analytical tools such as Tableau, Power BI, SQL, Oracle RPD/BI, etc.
  • Requires effective proficiency in teamwork, communication, presentation, and time management to work effectively with teams throughout organization, including strong verbal and written communication.
  • Experience manipulating large datasets and the ability to extrapolate conclusions from the data.
  • Demonstrated problem solving and analytical thinking skills.
  • Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization.
  • 3 or more years’ experience with Call Center, Technical Support, Collections, and Customer Experience Analytics
  • Experience with Genesys Call Platform
  • Working knowledge of Tableau and/or visual analytics software tools and best practices
  • Working knowledge of Alteryx and/or data transformation/modeling tools and best practices
  • 3 or more years using Tableau/PowerBI for analysis, visualization & dashboard development
  • 3 or more years of experience in database administration and SQL, including SQL tuning/performance optimization
  • 2 or more years of experience in Data Warehousing, ETL Development, Data Management tools such as SSIS, Informatica, Datastage, Snowflake/Snowpipe etc
  • 1 or more years of experience using Onestream or integration with data cubes
  • 1 or more years of experience in Java, Python, or other programming or scripting languages
  • Knowledge of Big Data querying tools, such as Pig, Hive, and Impala

Sr. Human Resources Generalist- Hybrid

Location: Hinesburg, VT

Type: full-time

Education: batchelors

Experience: 3-5yrs

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This position is for an experienced HR professional to take on a broad scope of responsibility and autonomy. Primary responsibilities encompass recruitment, compliance and reporting, benefits administration, wellness, and training. In a company with about 100 FTEs, it is critical that the individual in this position be hands-on with a broad range of HR expertise and great customer service skills.

As part of a unique company that highly values its employees, this person will interact closely with all employees, share ideas for streamlining and continuous improvement, support our unique company culture and contribute positively to company morale. A positive, can-do attitude is essential.

This person will work in partnership with the team to achieve the goals of the HR department plan that are in line with the company strategic plan and will embrace the high standards of NRG ethics and core values. This is a full-time position and reports to the Vice President of Human Resources.

Primary Responsibilities:

  • Implement and oversee all benefits administration, including reconciliation of monthly invoices, troubleshooting benefits questions from employees
  • Manage the online open enrollment process, including communications with employees
  • Provide reports to parent company as needed
  • Serve as point person with parent company for benefits-related activities
  • Provide backup to Finance for biweekly payroll
  • Collaborate with VP of HR on recruitment activities serve as point person for recruitment of certain positions, from posting job through to offer stage
  • Work with HR Assistant to ensure smooth on-boarding
  • Collaborate with Executive Assistant on HR metrics, including turnover, census tracking
  • Develop and maintain necessary reports, including AAP and EEO.
  • Work with employees on problem resolution, including referral to EAP services if appropriate
  • Understand and ensure compliance with FMLA, ADA, ERISA, COBRA, and HIPAA regulations.
  • Work with VP of HR on compensation reviews and changes
  • Assist VP of HR on implementing new HR initiatives as related to strategic planning and department goal setting.
  • Work with VP of HR on training and development activities
  • Engage in programs related to employee feedback (employee satisfaction surveys, etc.)
  • Provide ISO support
  • Oversee Wellness Committee, including running meetings and managing annual budget
  • Work with HR Assistant to guide safety activities, including OSHA logs.
  • Represent NRG at job fairs, local community events and the wind industry at certain public functions as appropriate.

Qualifications:

  • Four-year degree in business or a related field.
  • 3-5 years experience in human resources, with an emphasis on benefits administration
  • HR certification a plus.
  • Experience with all areas of benefits administration
  • Experience with recruitment, including job fairs, advertising, interviewing, and reference checking.
  • Be able to hold information with strict confidentiality
  • Exceptional communication and interpersonal skills that embrace professionalism and respect for others. Very customer-focused approach.
  • Ability to interact effectively with internal staff as well as the general public.
  • Ability to work successfully in a team, to collaborate with staff in the HR department in a way that both maintains privacy and allows all team members to be effective.
  • High aptitude for being detail-oriented and accurate.
  • Good judgment in making decisions.
  • Detail oriented
  • Great sense of humor and able to work well with diverse employees
  • High level of ability to maintain confidentiality and exercise discretion
  • Time management skills ability to use time efficiently and to prioritize work so that the most important things get done first.
  • Basic understanding of employment law.
  • Proficiency with Microsoft Office platform

Working Conditions/Physical Requirements:

  • Work performed partially in an office environment; hybrid position.
  • Primarily duties performed in a seated position.
  • Covid-19 Vaccination Required