Vermont Information Processing (VIP) is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass!  For over 50 years VIP's success have been driven by the relationships we've built with our beverage customers and partners. We work to solve their mission-critical problems, provide innovative solutions for their businesses and never stop reimagining ways that we can help them succeed.

VIP is looking for an entry-level Customer Support Specialist to join our support team.  The successful candidate must enjoy working with others, be a fast learner, and enjoy a fast-paced environment.  We are looking for an enthusiastic individual who will be committed to customer satisfaction. Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT Primary Responsibilities:

• Work directly with customers either by phone, chat, email or video call
• Respond promptly to customer inquiries in a professional manner
• Handle and resolve customer issues by obtaining and evaluating all relevant information
• Direct requests and unresolved issues to the designated resource
• Serve as liaison between the customer and various departments
• Keep records of customer interactions and transactions in help desk ticketing system
• Record details of inquiries, comments and issues as well as the details of actions taken
• Follow up on customer interactions to ensure their satisfaction in the resolution

Requirements: We are looking for someone with the following skills & strengths. We'll train you on the rest!

• Excellent communication skills - verbal & written
• Attention to detail and accuracy
• Able to maintain data confidentiality
• Reliable & dependable
• Able to multitask under pressure

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• ESOP (Employee Stock Ownership Plan)
• 401k and Profit Sharing
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT)
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules

 

Vermont Information Processing (VIP) is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass!  For over 50 years VIP's success have been driven by the relationships we've built with our beverage customers and partners. We work to solve their mission-critical problems, provide innovative solutions for their businesses and never stop reimagining ways that we can help them succeed.

VIP is seeking a qualified Sales Team Manager, to oversee and lead the activities of our various sales departments. This position will be based in our Colchester, VT office and require travel to various customer locations around the US, roughly 50% of the time. We are looking for an individual with proven leadership experience who's excited to join a growing organization that provides the best in beverage software solutions. Job Responsibilities:

• Provide leadership, coaching, and direct management to a team of 15 - 20 sales people, consisting of sales representatives, account managers and marketing specialists
• Develop a deep understanding of products, helping ensure quota attainment
• Travel up to 50% of time to develop and maintain close working relationships with the marketplace
• Set and achieve sales quotas that match strategic initiatives of the company
• Define standards and tailor sales operations to meet the needs of customers, company and external partners
• Provide accurate and regular updates on pipeline activity and forecasted revenue to the company president
• Collaborate with senior leadership to develop sales quotas and strategies

Required Skills and Qualifications:

• Five or more years of experience managing a sales team
• Experience in software sales
• Proven success in managing teams as well as entire sales process from planning to closing
• Growth oriented background/startup
• Excellent communication, interpersonal, and organizational skills
• Nimble mindset but with the ability to put structure around things
• Player-Coach mentality

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• ESOP (Employee Stock Ownership Plan)
• 401k and Profit Sharing
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT)
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules

Vermont Information Processing (VIP) is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass!  For over 50 years VIP's success have been driven by the relationships we've built with our beverage customers and partners. We work to solve their mission-critical problems, provide innovative solutions for their businesses and never stop reimagining ways that we can help them succeed.

VIP is seeking an enthusiastic, organized and customer-oriented team player for the role of Software Implementation Specialist on our RAS (Route Accounting System) Installation Team. This team installs a wide variety of beverage software for our distributor customers, including applications that manage pricing, inventory, financials and beverage distribution analytics.  In this role you’ll build direct relationships with existing and new customers, gain hands-on project management experience, and contribute to the enhancement of our growing software solutions. Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT Primary Responsibilities:

• Learn how to install, use and set-up the various components of VIP Solution Packages and Software
• Successfully understand VIP Software with the knowledge to install and train at VIP customer sites
• Installation Includes: Preparatory data conversion and hardware set-up
• Training Includes: On-site support and customer service to existing customers to include troubleshooting issues, emphasizing training components, managing on-site software upgrades, and communicating with the Software Support Team as well as providing feedback to our various Development Teams

Requirements:

• Must be highly organized and detail-oriented
• Effective communication skills, both written and oral
• Effective at teaching and training in a resourceful way
• Self-motivated with the ability to work independently and as a team player
• Ability to multitask and handle multiple projects and customers
• A desire to learn new technologies and provide innovative ideas in the implementation team
• 30%-50% travel within the US
• Knowledge of beverage distribution is a plus!

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• ESOP (Employee Stock Ownership Plan)
• 401k and Profit Sharing
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT)
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules

Vermont Information Processing (VIP) is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass!  For over 50 years VIP's success have been driven by the relationships we've built with our beverage customers and partners. We work to solve their mission-critical problems, provide innovative solutions for their businesses and never stop reimagining ways that we can help them succeed.

VIP’s Pricing Team is seeking a Mid-level Software Engineer (SE2) with a passion for creating user-friendly applications. The ideal candidate will take great pride in their work and be willing to rethink and suggest improvements for current applications as well as contribute to the development of new projects. This person must be comfortable working closely with a small team and have the flexibility to work on clearly-defined as well as abstract tasks to achieve a shared goal. The successful candidate will have practical programming experience, knowledge of programming best practices, and have the ability to work in a high energy environment. As a Software Engineer you will work in a team to improve the features and stability of existing applications. You will be assigned programming changes identified by our customers and can include enhancements, fixes to bugs, customization of software or interface development (data extracts).   Primary Responsibilities:

• Independently complete well-scoped components from a larger project in a reasonable time frame
• Collaborate with your team to design, plan, implement and test solutions as well as with other departments to understand application development needs
• Communicate well with team members and external teams
• Follow, enhance and contribute to established team processes
• Continuously seek self-improvement and learning

Requirements:

• 3+ years of experience in software development
• 2+ years of experience with modern JavaScript frameworks (React, Angular, Vue.js, etc.), HTML 5, and CSS3
• 2+ years of experience with backend frameworks (C#, Java, Spring, Kotlin)
• Solid knowledge of programming fundamentals—algorithms, data structures, design patterns, and paradigms

Technologies We Use:

• Languages: Java/Kotlin, Javascript/Typescript, PHP, SQL, C#
• Frameworks: Spring Framework, Spring Boot, Sencha ExtJS
• Tools: Jira, Git, Jenkins, Rundeck, Grafana, Graylog
• Other: database performance optimization, Linux administration, JWT, OpenAPI, SASS, UI/UX

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• ESOP (Employee Stock Ownership Plan)
• 401k and Profit Sharing
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT)
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules

 

Vermont Information Processing (VIP) is the country's leading provider of software solutions for the beverage industry. We craft the technology that assists in every part of a beverage's journey from its creator to your glass!  For over 50 years VIP's success have been driven by the relationships we've built with our beverage customers and partners. We work to solve their mission-critical problems, provide innovative solutions for their businesses and never stop reimagining ways that we can help them succeed.

VIP is seeking a Software Engineer with a passion for creating user-friendly applications. VIP Software Engineers work with our existing suite of software applications. Software Engineers are responsible for creating new programs, enhancing existing programs by adding features, coding interfaces and fixing software bugs. This person must be comfortable working closely with a small team and embracing the team commitments. The ideal candidate will be team focused, self-directed, and able to work with minimal supervision. The successful candidate will have practical programming experience, knowledge of programming best practices, and have the ability to work in a high energy environment. As a Software Engineer you will work in a team to improve the features and stability of existing applications. You will be assigned programming changes identified by our customers and can include enhancements, fixes to bugs, customization of software or interface development (data extracts). Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT. Primary Responsibilities:

• Independently complete well-scoped components from a larger project in a reasonable time frame
• Collaborate with your team to design, plan, implement and test solutions as well as with other departments to understand application development needs
• Communicate well with team members and external teams
• Follow, enhance and contribute to established team processes
• Continuously seek self-improvement and learning

Requirements:

• Bachelor's Degree in Computer Science/Software Engineering or 5 years related experience, or an equivalent combination of education, training, and experience
• Programming experience  (RPG, Java/Kotlin, JavaScript/TypeScript)
• Strong understanding of database concepts and SQL
• Experience in the creation and maintenance of software
• Effective oral & written communication
• Experience with financial applications, business applications, warehouse operations, or data extracts
• Strong analytical skills
• Ability to remain on task in a kinetic environment
• Desire to learn our software and our customer’s business
• Willing to be on-call support for applications

Technologies We Use:

• Languages: Java/Kotlin, JavaScript/TypeScript, RPG, PHP, SQL
• Frameworks: Spring Boot, Angular
• Tools: Jira, IntelliJ, Git, Jenkins