Essential Functions and Responsibilities:

• Design and implement connectivity solutions and/or best practice laboratory solutions for customers and business partners using Data Innovations software, sometimes under the guidance of a Senior Consultant, Lead, or Principal Consultant
• Provide advanced level support and guidance from pre-implementation through post go-live support on low, moderate, and high complexity projects to ensure maximum benefit from the company’s software solutions
• Provide customers and Business Partners with appropriate training and education on the company’s product and solutions as part of service implementations
• Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, its associated modules, and the laboratory industry
• Develop and maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
• Successfully execute project plans through their completion for assigned service implementations to include managing scope, budget and change requests using best practice implementation methodology
• Manage and accurately track time spent on assigned projects and tasks, and meet 65%+ utilization goals established for the position
• Collaborate and provide troubleshooting support for TPS team members
• Ensure customer concerns are proactively communicated to leadership as appropriate
• Document and deliver project status updates to all necessary individuals responsible for the service activity
• May participate in TPS/Company SDP’s or initiatives such as services methodology, product launches, and new service offerings, after meeting utilization goals
• Responsible for keeping current on all product releases and enhanced/modified features
• Perform other duties as assigned

  Requirements Knowledge, Skills, and Abilities:

• Excellent working knowledge and understanding of Laboratory Information Software management/administration, IVD instrument interfacing, and laboratory workflows
• Advanced working knowledge of Data Innovations’ products
• Strong interpersonal and presentation skills
• Strong analytical and problem solving skills
• Strong communication skills (written and verbal); including ability to communicate highly technical concepts to people of varying levels of technical competency
• Effectively manage multiple priorities under constant deadlines and in potentially stressful environments/situations
• Self-motivation and ability to successfully work independently
• Ability to deliver and portray the Company’s solutions in a positive and professional manner
• Ability to teach and instruct peers and clients
• Demonstrated knowledge of and ability to execute upon the principles surrounding project management
• Ability to meet travel requirements – up to 20% travel required, which may include travel outside of normal business hours – including evenings and weekends
• Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts
• Must comply with company vaccination policy
• Ability to follow DI’s policies and procedures

  Education and/or Experience Minimum Associate’s Degree in Medical Technology or Sciences AND the completion of an Accredited Program in Medical Laboratory Technology OR at least 3 years working as a Laboratory Technician. Alternatively, a combination of education and experience where comparable knowledge and skills can be obtained.   Physical Requirements/Working Conditions: While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.   Preferred skills and experience: In addition to the above requirements, the ideal employee/candidate will have experience with the following:

• Medical Technologist (ASCP, NCA, or equivalent) certification
• Demonstrated knowledge of laboratory test Autoverfication (AV) workflow principles and ability to configure and deploy decision rules in laboratory Instrument, Middleware, and/or Laboratory information systems software
• Demonstrated experience using Data Innovations’ products/services
• Certification in Project Management
• Previous consulting experience
• Experience conducting adult education training courses
• Proficiency with Microsoft Office and SharePoint applications

  Data Innovations is Looking for a Product Owner. Essential Functions and Responsibilities:

• Be the “Voice of Customer” for internal stakeholders
• Work with the relevant Product Team Members(s) to define and prioritize product deliverables for our customers
• Interpret customer requirements (workflows and requests) and translates them into user stories with acceptance criteria that can be understood by Engineering to build and test the product by articulating the "What and Why" of the requests.
• Work closely with development teams to define the scope of work, clarify customer requirements for the team, establish acceptable time frames for completion, and assist in managing the development process through to product completion (e.g., epics, customer enhancements, known issues, usability, cyber security)
• Participate in the Risk analysis of User Stories review and act as a subject matter expert to help clarify any requirements for the review process
• Drive the backlog prioritization and refinement process that defines feature commitments for upcoming sprints, considering the multi-faceted needs of the business
• Work with customers on validation and acceptance of product delivery before the final release
• Participate in the release and sprint planning, including a review of the previous sprint, an overview of an upcoming sprint, a review of new customer requirements, enhancements, and any other planned items
• Provide content to Knowledge Management and Marketing functions on customer-facing documentation, release notes, and training documentation

Required skills and experience:

• Experience working in an Agile/Lean/Scrum environment.
• Working knowledge of ASTM HL7 FHIR and Lab diagnostics industry interoperability trends.
• Clinical or Diagnostics Device background.
• Proficient oral and written English communication skills.
• Ability to follow DI’s policies and procedures.
• Must comply with and pass an initial background check and drug screening, as well as subsequent background checks, drug screenings, and vaccine requirements as required by customer contracts.
• Must comply with the company vaccination policy.
• Ability to follow DI’s policies and procedures.

  Preferred skills and experience:

• 2+ years' experience in Product Management, Customer Support, Technical Support, or Engineering
• Operational expertise with the Instrument Manager Product from Data Innovations
• Knowledge of laboratory information systems (LIS), analytical instrumentation, and automation systems
• Familiarity of medical coding systems i.e., SNOMED, LOINC, RXNORM, NDC, ICD-10, CPT, etc.
• Familiarity of HL7v2 interoperability for Orders (ORM), results (ORU)
• Pragmatic Institute, Product Plan, or other Product Management Training
• Responsible for building, editing, and maintaining the feature and user story backlog including acceptance criteria, defects, etc.
• Plan and prioritize product feature backlog user stories for their work-streams
• Assess value and prioritize user stories to ensure work focuses on those with maximum value as aligned to the product strategy
• Responsible for iteration pre-planning and prepares to bring forward detailed user stories during iteration planning
• Ability to present technical information in a comprehensible way to an audience with a broad variety of technical aptitudes
• Feel comfortable working in a fast-paced, time sensitive environment.

  Education and/or Experience

• Bachelor’s degree in business, engineering, computer science or a related field and a minimum of 2 years’ experience related to product management such as Polarion, Jira, or other requirement software systems OR at a combination of education and related working experience from which comparable knowledge and skills can be acquired.

  Physical Requirements/Working Conditions:

• While performing duties of this job, the employee is functioning in a sedentary light office position with a high frequency of telephone communication, keyboarding, and computer.
• Ability to work remotely in North America
• Ability to travel 25% of the time

  Supervision Level This person reports to the Director of Product Management.

Essential Functions and Responsibilities at Data Innovations:

• Write, edit, and maintain technical documentation using industry, translation, and corporate-specific standards to ensure content is appropriate for targeted user groups
• Research clinical and technical subject matter, organize information from multiples sources, and express technical information in written form that is comprehensible to a wide audience
• Install and use Data Innovations’ applications to develop product expertise while deep diving into complicated workflows and goals, ensuring content is accessible and appropriate for targeted user groups
• Collaborate daily and flexibly with remote, global, cross-functional teams while also working independently to meet deadlines in an agile lifecycle
• Design, structure, write, edit, and maintain complex technical content in multiple, accessible formats using industry and corporate-specific standards
• Create and iterate on graphical, video, and other multimedia solutions that enhance the user experience
• Work closely with international subject matter experts and the regulatory team to produce technically accurate content within regulatory guidelines
• Collaborate with the Technical Communications team members to maintain the processes that provide for the preparation, review, revision, translation, publishing, and maintenance of technical documents
• Fully engage with the Technical Communications team’s posting rotation to publish documentation and software to the Data Innovations website
• Work with other teams to prioritize, implement, and publish content and website updates to address customer and employee requests
• Manage the full content translation process and generate content into multiple languages

Requirements

Knowledge, skills, and abilities:

• 3+ years of experience in the technical writing and editing field with experience producing a variety of content formats, including HTML and PDF.
• Excellent interpersonal and technical communication skills, including grammatical and copyediting
• Experience in planning and executing projects in an agile software development
• Ability to focus on process adherence and proactively initiate
• Experience designing, creating, and editing accessible visual communication deliverables, such as graphics and videos.
• Ability to plan, execute, and manage projects independently and
• Ability to prioritize competing demands in a fast-paced, cross-functional environment, shifting quickly to achieve on-time team goals and representing work in cross-functional meetings.
• Learning agility and willingness to independently learn new processes and
• Experience giving and receiving individual and team feedback, including
• Thorough grasp of technical writing and design
• Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts.
• Must comply with company vaccination
• Ability to follow DI’s policies and

Preferred Skills and Experience

In addition to the above requirements, the ideal employee/candidate will have experience with:

• The medical device, laboratory, or other regulated industry
• Madcap Flare or other help authoring tool
• Software for video creation and editing
• Git source control software
• Polarion or other Application Lifecycle Management Software
• HTML, XML, and/or CSS programming
• Translation processes
• Structured writing and content reuse

 

Education and Experience

Bachelor’s Degree and at least three years of experience in documentation, technical writing, marketing communications, or quality/regulatory affairs, or at least six years’ experience working in a related field from which comparable knowledge and skills can be acquired.  

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use.  

Supervision Level

This person reports directly to the Technical Communications Manager.