Manages the team at Data Innovations responsible for the management of an organizations cloud systems, applications and polices.  Leads the evaluation process to select, implement and maintain cloud solutions for the organization.  Guides requirement gathering activities with stakeholders and vendors.  Ensures that robust security management and privacy requirements are incorporated into software and applications.  Implements controls and processes to monitor and optimize cloud infrastructure.   Responsibilities

• Manages a team of software application support professionals to effectively oversee the lifecycle of enterprise applications, from selection and implementation to maintenance and upgrades.
• Manage performance of direct reports, including but not limited to performance management and task assignments, coaching and work directly with management to set departmental goals; take leadership and ownership of goals to achieve desired results
• Evaluates new business applications, makes recommendations to the business, and manages key vendor relationships.
• Ensuring that different enterprise applications communicate effectively with each other, streamlining processes, and improving data flow across departments.
• Regularly assesses the performance of enterprise applications, identifying areas for improvement, and implementing optimization strategies.
• Provides support to end-users, resolving issues related to applications, and conducting training sessions to ensure users are proficient in utilizing the software.
• Collaborates with other business departments to understand business needs and develops long-term strategies for application management and enhancements.
• Leads projects related to the deployment and integration of new applications or major updates, including coordinating with stakeholders and ensuring timely and within-budget delivery.
• Ensures that enterprise applications meet security standards and comply with relevant regulations and organizational policies.
• Assist Director of Technology Solutions in managing the budget for enterprise applications, including forecasting expenses and ensuring cost-efficiency.
• Mentors’ application support team members to develop and grow technical skillsets
• Monitors and manages internal cloud infrastructure (Sysops) and provides recommendations back to Engineering teams
• Assess cost of cloud systems and provides recommendations
• Establishes deadlines, develops goals, and tracks performance metrics for the department.

  Requirements Knowledge, Skills, and Abilities:

• 5 years’ experience managing people
• In-depth knowledge of enterprise applications such as ERP, CRM, and HRM systems. Familiarity with integration platforms and middleware is also crucial
• Maintains up-to-date extensive and deep knowledge of cloud products, technology and best practices
• Strong ability to analyze complex systems, troubleshoot issues, and optimize application performance.
• Proficiency in project management methodologies (e.g., Agile, Scrum, Waterfall) to handle application-related projects effectively.
• Excellent verbal and written communication skills to collaborate with diverse teams and convey technical concepts to non-technical stakeholders.
• Aptitude for identifying problems quickly and developing effective solutions.
• Skills in managing relationships with application vendors, ensuring they meet contractual obligations and service levels.
• Understanding of business processes and how enterprise applications can enhance operational efficiency and contribute to strategic goals.
• Strong leadership qualities to manage teams, motivate staff, and drive projects to successful completion.
• Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts.
• Must comply with company vaccination policy.
• Ability to follow DI’s policies and procedures.

  Preferred skills and experience In addition to the above requirements, the ideal employee/candidate will have experience with the following:

• Hands-on experience with Salesforce and/or NetSuite applications
• In-depth knowledge of AWS architecture

  Education and/or Experience Bachelor’s Degree in Information Systems, Information Technology, Engineering OR a combination of education and related working experience from which comparable knowledge and skills can be acquired.   Physical Requirements/Working Conditions: While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.   Supervision Level This person reports to the Director of Technology Solutions.

Essential Functions and Responsibilities:

• Review, modify, develop, and implement web-based applications using Angular and TypeScript
• Develop and maintain deployment processes using AWS and containerization with Docker
• Manage and optimize source control using GIT for version control and collaboration
• Collaborate in code reviews, ensuring high quality code and adherence to company standards
• Monitor and correct software defects and provide troubleshooting support as needed
• Design, develop and debug new features, ensuring smooth and scalable performance
• Participate actively in Agile development cycles (e.g. Scrum, Kanban) and collaborate with cross functional teams

 

Requirements

Knowledge, Skills, and Abilities:

• Previous experience with full-stack development particularly in Angular, Typescript, AWS Deployment, Docker and GIT
• Proven experience with full stack development
• Proven experience in all or a combination of the following: C#.NET, Python, PHP, SQL, SQLServer, MySQL, MongoDB, Redis, HTML/CSS etc.
• Proven ability to successfully write efficient, maintainable code and test software applications
• Ability to keep current in constantly evolving technical advances
• Strong analytical and problem-solving skills
• Knowledge of professional software engineering practices and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Ability to write clean, efficient and maintainable code
• Experience working in an Agile software development environment
• Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts
• Ability to follow Data Innovations' policies and procedures and system usage practices
• Must comply with Company vaccination policy

  Preferred Experience & Skills Knowledge of Python and PostgreSQL Previous experience with CI/CD pipelines and cloud-based infrastructure is desirable   Education and/or Experience BS or MS degree in computer science, computer engineering and a minimum of 3 years related experience or a combination of education and related working experience from which comparable knowledge and skills can be acquired.   Physical Requirements/Working Conditions: While performing duties of this job, the employee is predominately functioning in a remote, sedentary position with high frequency of keyboarding, and computer use.  

Supervision Level

This person reports directly to the Software Engineering Manager

Data Innovations is looking to hire a SCRUM Master.

Essential Functions and Responsibilities:

• Work across the Product, Program Management, and Development teams to plan release cycles
• Facilitate team discussions, decision making, and conflict resolution, both in daily scrum meetings and through Slack
• Identify, track, and communicate KPIs and team metrics across the organization
• Schedule, host, and follow-up on Agile ceremonies: daily stand-up (scrum) meetings, sprint planning, retrospectives, demos, backlog grooming/refinement, backlog sizing, and sprint planning Embrace the development processes for producing a medical device, identify opportunities for improvement, and work directly with the Software Engineering manager to hold the team accountable for processes while meeting deliverable commitments
• Understand and use a variety of creative techniques to continuously optimize ceremonies, team participation, and engagement with say/do optimization
• Identify training and improvement opportunities and facilitate rollout across the team members
• Lead and encourage the scrum team to collaborate and self-organize
• Build a trusting and safe environment where problems can be raised without fear of blame with an emphasis on problem solving and delivering quality
• Provide internal and external communication with transparency by creating visible tracking deliverables, including dashboards and demos

Requirements

Knowledge, Skills, and Abilities:

• Experience playing the Scrum Master role for at least two years for a software development team that was applying Scrum principles, practices, and theory.
• Experience working within an agile software engineering environment for at least two years to deliver results
• Experience in conducting daily scrum meetings and working across one to two global teams
• Excellent communication, mentoring, planning, and leadership skills
• Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer
• Must comply with company vaccination
• Ability to follow DI’s policies and

 

Education and/or Experience

BS or MS degree in computer science, computer engineering, or other technical discipline, or equivalent work experience.  

Physical Requirements/Working Conditions:

While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use.  

Supervision Level

This person reports directly to the Software Engineering Manager.

Essential Functions and Responsibilities:

• Provide outstanding customer support to Data Innovations’ customers on our software products resolving all but the most complex issues
• Promptly respond to customer requests for support and provide timely resolutions to issues raised.
• Demonstrate excellent customer service skills while interacting with customers and partners.
• Develop and maintain internal work instructions and other internal documentation.
• Manage multiple customer issues simultaneously.
• Thoroughly document client interactions, including inquiries, complaints, comments and resolution for future use and review.
• Demonstrates passion about DI product and customers. Shares knowledge and passion with customers and throughout the organization
• Suggests improvements to support workflows that improve customer satisfaction and shorten resolution time.
• Contribute to continuous improvement
• Participation in cross departmental projects
• Contribute to the team’s knowledge base for reference in future case resolution
• Build relationships across the company to facilitate rapid issue resolution according to documented processes
• Provide input on ways to continuously improve the customer experience and department processes
• Participate in rotating shifts to provide after-hours emergency support.

  Requirements Knowledge, Skills, and Abilities:

• Excellent customer service skills
• Technical Aptitude
• Strong interpersonal and communications skills
• Problem solving capability
• Collaborative team player
• Must have unrestricted work authorization to work in the United States
• Must comply with and pass an initial background check and drug screening, as well as subsequent background checks, drug screenings, and vaccine requirements as required by customer contracts
• Execution of an Employee Agreement
• Must comply with all DI work policies

  Preferred skills and experience: In addition to the above requirements, the ideal employee/candidate will have experience with the following:

• Clinical laboratory experience
• LIS (laboratory information system) software exposure
• Experience supporting complex server based and cloud-based software applications, SaaS

  Education and/or Experience Bachelor’s Degree and a minimum of 2 years’ experience in technical customer support OR a combination of education and related working experience from which comparable knowledge and skills can be acquired.   Physical Requirements/Working Conditions: While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.   Supervision Level This person reports to the Director of Customer Service or Customer Service Manager.