NPI
NPI is an innovative technology management consultant and a provider of comprehensive IT support services based in South Burlington, Vermont. For over 30 years, we have provided clients across New England with technology solutions that make their systems into powerful, reliable contributors to their success. Our work begins by ensuring that our clients have the best possible system and network — and as these evolve, we’re their trusted advisor and trouble-preventer. Our services are strategic, and they build on our clients’ staff’s knowledge and expertise. We listen closely, focus on results, and continually look ahead to ensure our clients’ technology does all they need it to do. As our clients’ businesses grow, we keep their systems working smart and productively. If issues arise, we’re right there to prevent and minimize downtime. And when it comes to security, we stay ahead of potential threats, to keep our clients’ IT online and their data clean and safe. We build a relationship that links our clients’ system performance to their business results — and we help them get there, every step of the way. Find more at https://npi.net/.
Jobs by NPI Technology Management
IT Security Administrator
Location: Burlington, Vermont
Type: full-time
Education: none
Experience: 1-2yrs
More Information
- Be the first line of end-user support, training, and onboard/offboard for NPI security offerings.
- Lead implementation of security offerings for clients and participate in evaluating and implementing new offerings.
- Develop, review, and update client IT security policies, in collaboration with client and NPI leadership.
- Coordinate compliance efforts and client responses to audits and cyber-insurance questionnaires.
- Schedule, track, and report on vulnerability assessments and penetration tests, including working with engineers on remediation.
- Assist the tech team with general IT support issues including participating in rotating schedule of incoming support call triage and afterhours pager duty.
- Salary range: $60,000 to $80,000 based on experience and education
- Full-time
- Hybrid work-from-home eligible after training period
- Evaluated based on client satisfaction, quality of documentation, task completion, and efficiency and accuracy of work
- Are excellent writers and editors
- Have experience presenting to groups
- Are organized, attentive to detail, and follow through on processes and tasks
- Have at least one year of full-time related work experience
- Have related certification and/or education
- Optionally have earned a college degree – Liberal Arts as well as IT grads welcome
- Are Vermont residents with a valid drivers' license and good driving record
Canopy IT Computer Support Technician
See Full Listing- Resolve client issues efficiently and quickly
- Interact with clients over the phone and in person
- Have a full suite of state-of-the-art tools at your disposal, including software distribution, remote control, and remote monitoring and management tools
- Be exposed to a variety of technical issues
- Become the go-to person for specific products and technologies
- In some cases, be embedded at one or more client sites
- Salary range: $50,000 to $65,000
- Full-time
- Some positions hybrid work-from-home eligible after training period
- Evaluated based on client satisfaction, efficiency of work, and level of effort
- Have excellent customer service instincts and are great communicators
- Have strong knowledge of Windows/PC applications and hardware
- Have a general knowledge of network infrastructure and TCP/IP
- Have at least one year of full-time IT work experience, or a related degree or certification
- Are Vermont residents
- Have a valid drivers' license and good driving record