NPI is an innovative technology management consultant and a provider of comprehensive IT support services based in South Burlington, Vermont. For over 30 years, we have provided clients across New England with technology solutions that make their systems into powerful, reliable contributors to their success. Our work begins by ensuring that our clients have the best possible system and network — and as these evolve, we’re their trusted advisor and trouble-preventer. Our services are strategic, and they build on our clients’ staff’s knowledge and expertise. We listen closely, focus on results, and continually look ahead to ensure our clients’ technology does all they need it to do. As our clients’ businesses grow, we keep their systems working smart and productively. If issues arise, we’re right there to prevent and minimize downtime. And when it comes to security, we stay ahead of potential threats, to keep our clients’ IT online and their data clean and safe. We build a relationship that links our clients’ system performance to their business results — and we help them get there, every step of the way. Find more at

Jobs by NPI Technology Management

Canopy IT Computer Support Technician

Location: Burlington, Vermont

Type: full-time

Education: high-school

Experience: 1-2yrs

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As a member of our top-flight Canopy℠ team at NPI Technology Management, you will be a go-to for products and applications clients rely on every day.  The team handles support requests, monitors network components, configures workstations and users, automates service delivery, reports on system health, and resolves issues. As a Canopy Technician, you will:
  • Resolve client issues efficiently and quickly
  • Interact with clients over the phone and in person
  • Have a full suite of state-of-the-art tools at your disposal, including software distribution, remote control, and remote monitoring and management tools
  • Be exposed to a variety of technical issues
  • Become the go-to person for specific products and technologies
This position:
  • Salary range: $48,000 to $65,000
  • Full-time
  • Hybrid work-from-home eligible after training period
  • Evaluated based on client satisfaction, efficiency of work, and level of effort
Strongest candidates:
  • Have excellent customer service instincts and are great communicators
  • Have strong knowledge of Windows/PC applications and hardware
  • Have a general knowledge of network infrastructure and TCP/IP
  • Have at least one year of full-time IT work experience, or a related degree or certification
  • Are Vermont residents
  • Have a valid drivers' license and good driving record