NPI
NPI is an innovative technology management consultant and a provider of comprehensive IT support services based in South Burlington, Vermont. For over 30 years, we have provided clients across New England with technology solutions that make their systems into powerful, reliable contributors to their success. Our work begins by ensuring that our clients have the best possible system and network — and as these evolve, we’re their trusted advisor and trouble-preventer. Our services are strategic, and they build on our clients’ staff’s knowledge and expertise. We listen closely, focus on results, and continually look ahead to ensure our clients’ technology does all they need it to do. As our clients’ businesses grow, we keep their systems working smart and productively. If issues arise, we’re right there to prevent and minimize downtime. And when it comes to security, we stay ahead of potential threats, to keep our clients’ IT online and their data clean and safe. We build a relationship that links our clients’ system performance to their business results — and we help them get there, every step of the way. Find more at https://npi.net/.
Jobs by NPI Technology Management
End-User Support Specialist
Location: Burlington, Vermont
Type: full-time
Education: high-school
Experience: 1-2yrs
- Interact with users in-person, by phone, and via email
- Resolve end-user issues efficiently and quickly
- Be exposed to a variety of technical issues
- Document, install, upgrade, and update workstations and applications
- Setup IT access for new employees
- Triage and escalate infrastructure, application, and recurring issues
- Salary range: $40,000 to $55,000
- Full-time
- Evaluated based on client satisfaction, efficiency of work, and level of effort
- Have excellent customer service instincts and are great communicators
- Have strong knowledge of Windows 10 and PC applications
- Have one year of related experience or a related degree
Canopy IT Computer Support Technician
Location: Burlington, Vermont
Type: full-time
Education: high-school
Experience: 1-2yrs
- Resolve client issues efficiently and quickly
- Interact with clients over the phone and in person
- Have a full suite of state-of-the-art tools at your disposal, including software distribution, remote control, and remote monitoring and management tools
- Be exposed to a variety of technical issues
- Become the go-to person for specific products and technologies
- Salary range: $48,000 to $65,000
- Full-time
- Hybrid work-from-home eligible after training period
- Evaluated based on client satisfaction, efficiency of work, and level of effort
- Have excellent customer service instincts and are great communicators
- Have strong knowledge of Windows/PC applications and hardware
- Have a general knowledge of network infrastructure and TCP/IP
- Have at least one year of full-time IT work experience, or a related degree or certification
- Are Vermont residents
- Have a valid drivers' license and good driving record