Core Responsibilities

• Achieves or exceeds sales targets while interacting with new and existing customers via telephone and selling Company products and services.
• Demonstrates consultative sales techniques by using probing questions, clarifying needs, overcoming objections and providing solutions that fits the needs of the customer.
• Offers assistance to customers for non-sales-related calls to the best of ability and seeks to transition it to a sale.
• Demonstrates advanced knowledge of the Company’s products and services and educates customers while building value in an attempt to overcome objections.
• Establishes rapport and promotes relationships by providing a unique positive experience for each customer through personalizing the sales interaction.
• Consistently demonstrates professionalism and integrity with a warm and friendly demeanor to customers and teammates.
• Exercises sound judgment within the scope of empowerment and acts in the best interest of both the customer and company.
• Demonstrates excellent use of soft skills, including active listening, problem solving and responding appropriately.
• Maintains high performance levels in a dynamic and highly competitive environment.
• Demonstrates a strong understanding of the competitive environment and articulates the Company’s competitive advantage while advocating for our products, services and packages.
• Proactively builds relationships within the sales group and other groups, as appropriate, to provide a great customer experience.
• Acts as a teammate committed to growth and development.
• Navigates between multiple screens, databases and complex data entry applications to accurately and quickly capture information needed to consult the customer and complete a sale.
• Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
• Consistently follows critical sales processes to ensure a great customer experience.
• Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are encouraged to:

• Understand our Operating Principles; make them the guidelines for how you do your job
• Always improving the customer experience – think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff – be hardworking learners, users, and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences
• Win as a team – make big things happen by working together and being open to new insights
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers
• Push for results and drive growth
• Respect and promote inclusion and diversity
• Do what’s right for each other, our customers, investors, and our communities!