Provide technical support to the Larner College of Medicine faculty, staff, and students. Answer Help Desk phone lines, assist walk-in users, and track help desk support calls in Footprints call tracking system. Serve as first-level support to all Larner College of Medicine users and determine proper escalation method depending on complexity of call. Provide software support of major applications at LCOM including, but not limited to: Microsoft Office Application Suite, Microsoft Outlook in an Exchange (Office 365) Environment, Windows OS, and Internet Explorer, as well as handle common account, profile, and COMIS specific issues. Utilize tools available to troubleshoot software support requests.

Minimum Qualifications (or equivalent combination of education and experience)

Associate’s degree in a related field and one to two years specialized experience required.