Software Support Specialist


Location: Colchester

Type: Full Time

Education: High School Diploma / GED

Experience: 1 - 2 Years

VIP is looking for a Software Support Specialist to join our Customer Support Team.  The successful Software Support Specialist must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment.  We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction.  Knowledge of the distribution industry is a plus. 

Job Responsibilities:

  • Deal directly with customers either by phone, electronically, or face to face
  • Respond promptly to customer inquiries in a professional manner
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated resource
  • Serve as liaison between the customer and various departments
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions

Job Requirements:

  • Excellent communication skills – verbal & written
  • Strong ability to analyze and solve problems
  • Attention to detail and accuracy
  • Detail oriented and ability to maintain data confidentially
  • Reliable & dependable
  • Ability to multitask under pressure


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