Senior Director of Client Services – Operations & Quality (SDCS-OQ) at Howard Center is a strategic leadership role responsible for driving quality improvement, optimizing resource allocation, and developing innovative program/service models.

Responsibilities:

• Assess Needs & Gaps: Analyze data to identify service gaps and design new programs to address client needs, aligning with organizational goals and budget.
• Foster Innovation: Promote a culture of innovation within Client Services to enhance programs, client experiences, and organizational performance.
  • Identify operational inefficiencies through data analysis and feedback, proposing solutions to improve client services and performance.
  • Lead continuous improvement efforts using methodologies like Lean and Six Sigma to streamline operations and reduce waste.
• Evaluation & Outcomes: Lead agency-wide evaluation and outcome assessment processes.
• Continuous Improvement: Enhance quality standards and processes to meet organizational goals and client expectations.
• Quality Audits: Support quality audits, analyze performance metrics, and implement corrective actions to ensure regulatory compliance.
• Policy & Procedures: Develop and enforce policies and procedures to maintain consistent quality management and compliance.
• Cross-Program Collaboration: Foster inter-departmental cooperation, aligning goals and ensuring seamless execution of agency-wide objectives.

Requirements:

• A Master’s degree in Healthcare Administration, Business Administration, Public Health, Social Work, or a related field is required.
• Minimum of 7-10 years of experience in healthcare, human services, or related fields, with a strong focus on operations, program management, and quality improvement.
• At least 5 years of senior leadership experience with demonstrated success in managing cross-functional teams, leading strategic initiatives, and optimizing client service delivery.
• Proven experience in data analysis and using insights to drive decision-making, program development, and operational efficiency.
• Expertise in implementing continuous improvement methodologies (e.g., Lean, Six Sigma) to enhance service delivery and achieve organizational goals.
• Experience with budget management, resource allocation, and balancing short-term needs with long-term strategic objectives.
• Strong understanding of regulatory compliance and quality assurance in a client services environment.