Faraday is the leading prediction cloud for brands. Located in the historic Maltex Building in beautiful Burlington, Vermont, we’re a fast-growing venture-backed startup founded in 2012. While Faraday is a product-led company, the Product team didn’t exist until Jan 2020 when we hired its first member. We’re now expanding this nascent group with an eye to establishing a robust product culture within Faraday.
About your role
We’re looking for an expert, curious, relentless, product enthusiast to join us at Faraday as Product Manager.
This role reports to the Director of Product.
Product Managers at Faraday have a defined area of ownership—a portion of our overall product suite. You are responsible for every aspect of your product area; we organize these duties into three categories.
- Solicit input and gather feedback from internal stakeholders on product direction
- Solicit and gather feedback from clients on product satisfaction and priorities (VOC)
- Monitor product analytics to ascertain real-world usage
- Assess product opportunities for TAM and revenue potential
- Maintain forward-looking roadmap incorporating all of the above
- Identify and propose opportunities to sunset product features
- Inventory, catalog, and document “recipes”: specific, common ways that clients use predictions to add value
- Ensure key UX is instrumented by implementing product analytics
- Ensures test suite covers important UX
- Product zealotry: fierce, constructive criticism defending us from mediocrity
- Opportunistically repair subpar UX
- Participate in iteration grooming to proactively identify high leverage opportunities and provide an independent assessment of technology possibilities and challenges
- Provide initial technical assessments of requested work to determine effort, complexity, and suggested implementation outline
- Define and document product “boundaries”: supported versus unsupported functionality
- Train affected staff on all product change/new features—or delegate to the appropriate SME
- Solicit product priorities from internal stakeholders
- Synthesize stakeholder priorities to organize roadmap into iterations, seeking an appropriate demand balance
- Facilitate grooming efforts to capture estimates, implementation details, etc.
- Manage and maintain a predictable, reliable iteration calendar
- Structure and launch iterations in project management software
- Report on iteration progress and completion
- Ensure downstream stakeholders receive adequate notification and communication on upcoming releases, including training as appropriate
- A critical eye and tenacious desire for quality
- Unflinching vigilance for incipient mediocrity in our product
- Acuity and enthusiasm for brokering constructive dialogue between non-technical stakeholders and technical implementers
- Patient impatience
- Know the difference between the urgent and the important
- Appreciate design patterns . . . and despise 1 or 2 of them
- Can name your five favorite web products in under 30 seconds
- Can describe decisively why they’re your favorite in under 30 minutes
- Formal or informal—but in any event considerable—experience with web products
- Some technical chops: you’re not a bona fide coder, but you can grok simple SQL, change the label text on a button, navigate Figma, and/or make a git commit
- College degree and/or evidence that you love to learn
- Truly excellent written and verbal communication skills