The Customer Support Specialist drives service success with the goal of improving customer satisfaction, maximizing customer retention and increasing profitability. They are the primary point of contact for all service related inbound inquiries, and are responsible for the management and organization of the inquiries, prioritizing and escalating appropriately. The CSS reports to the Customer Support Manager. This is a salaried, full time position based in Burlington, VT with a hybrid schedule. There is an option to work in our Springfield, VT location with a hybrid schedule, as well.