VC3
This position will allow you to work alongside some of the most talented engineers in the US and Canada and afford you the opportunity to grow with an innovative managed services provider that has a 25-year history of providing a full range of IT solutions and is continuing to expand throughout North America.
The Implementation Engineer II will provide a high level of client service to clients through excellent communication and detailed documentation. They will work with other Implementation Engineers and Project Managers to deploy equipment and tools, as well as provide technical expertise during the onboarding process.
Our People:
Our team members are collaborative, positive, and dedicated to mutual success. Transparency isn’t just a buzzword here; it’s a commitment to open communication, ensuring every voice is heard and valued. Guided by our core values — Passionately Curious, Own It, Go Beyond, and Serve as One — we’re here to create something extraordinary together.
Our Core Focus:
Our team members play a pivotal role in our focus: Serving those who serve with technologies for today and tomorrow that make life safe and simple. With nearly 30 years of specialized expertise, our team goes beyond conventional boundaries, delivering tailored managed services and cybersecurity solutions to our clients.
Your Growth:
We are a growth minded organization that prioritizes development, offering numerous opportunities for career advancement. Rooted in our core value of being Passionately Curious, VC3 offers a dynamic learning environment, emphasizing hands-on experiences and formal development programs that celebrate continuous learning to propel your career forward.
Key Responsibilities
- Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the client. You must be aware of and maintain our standards
- Implement project work as per project scope, specifications, and deliverables for mid-large-sized companies and municipalities
- Maintain close adherence to schedule and inform the Project Manager and/or Implementation Manager if unable to do so
- Attend IT Roadmap meetings and make recommendations on client IT environment improvements
- Great communication skills, ability to communicate technical concepts to non-technical audiences
- Create and update documentation when changes occur, or when discoveries are made
- Participate in Project Implementation Reviews to ensure project scopes are constantly being evaluated for accuracy and current known best practices along with helping to ensure high levels of client and internal team satisfaction with the implementation process
- Participate in Project Design Reviews to ensure that incoming projects are set up for success
Additional Responsibilities:
- Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
- Receive mentoring and feedback from peers and others
- Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
- Review Tickets with Manager
- Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
- Attend monthly training & team meetings as required
- Remain up-to-date with current and future technologies emerging in the industry
- Maintain knowledge of the products and services we offer
- Mentor less experienced implementation engineers/specialists, including advising, coaching, teaching and guiding them
- Additional duties as required
Skills, Knowledge and Expertise
- Good problem solving and decision-making skills; ability to understand and analyze complex issues
- Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
- High School diploma required; associate’s or bachelor’s degree preferred
- At least 5 years relevant IT experience fully supporting SMB/MSP environments.
- Demonstrated advanced expertise or experience with:
- Microsoft 365
- Windows Server
- Exchange Server
- Azure Cloud
- Active Directory
- GPOs
- SQL Server administration
- Citrix
- Virtualization concepts (VMWare/HyperV)
- TCP/IP troubleshooting knowledge
- Understanding of internet protocols including DNS/SMTP/DHCP
- Installation, configuration, and maintenance of enterprise backup solutions
- Understanding of client and server hardware configurations including redundancy and RAID architectures
- Solid understanding of routing/switching/subnetting/firewalls/vpns