Implementation Consultant

QGenda

Location: Burlington, VT

Type: Full Time

Education: No Ed Requirements

Experience: 1 - 2 Years

Position type: Full time
Reports to: Supervisor, Implementation Services
FLSA Status: Exempt

Summary:

The Implementation Consultant role begins with a hands-on training period that will expose you to all aspects of the QGenda software, customer community, and every aspect of the implementation team. As an Implementation Consultant you will work with others to provide dynamic customer solutions and new client implementation strategies. You will implement the software by first understanding customers’ current workflows and success objectives then applying the solution to address the customer’s business outcomes. Implementation consultants are typically temporary resources on a customer project, who specialize in the technical setup and configuration of the QGenda software. The perfect candidate will be able to work on a team, has good communication skills, maintains a high attention to detail, enjoys logical thinking and technical work and has a desire to help others.

Responsibilities:

Adheres to all company policies, QGenda workflows, and time-entry requirements.
Consistently manages Salesforce and QGenda platforms. This includes maintaining accounts, contacts, TaskRay Projects, and cases in Salesforce, and maintaining Staff Internal Fields in QGenda.
Communicates to colleagues, direct supervisor, and other leadership within expected, reasonable time frames.
Maintains a professional and positive attitude in all customer and company interactions, both internal and external.
Configures QGenda’s scheduling solution per customer workflow requirements while neutralizing pain points in their current process.
Maintains proper internal and external communications to ensure all necessary parties remain aware of implementation goals and project timelines.
Understands and addresses customer needs and pain points and configures solution using best practices
Quickly identifies and escalates any potential risks to project supervisor
Leverages customer facing tools to further increase admin self-sufficiency by sending webinar trainings, tutorial videos, and resource center tools to reduce CS team workload.
Maintains customer satisfaction by completing projects on time based on the customer requests.
Proactively keeps up to date with new feature functionality and independently takes initiative to learn and apply the new functionality to future implementations.
Acts as voice of customer by using feedback to escalate product and process changes.
Other duties as directed by a member of QGenda management/leadership
Knowledge, Skills, and Abilities:

Able to learn, design, and implement customer requirements
Ability to explain a concept in multiple ways and able to make technical information understandable to non-technical audiences
Enjoys analytical problem solving
Demonstrates proficiency in technical writing (requirements, instructions/training materials) and communication
Demonstrated ability to thrive in a highly collaborative work environment with good written and verbal communication skills
Ability to reason with a client with unrealistic expectations
Excellent time management skills with a demonstrated ability to meet deadlines with a high degree of accuracy
Understanding of tasks, deliverables and requirements to meet project success
Requirements

Bachelor’s Degree
*Note: Computer programming skills are NOT required

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