Field Service Technician-Production

C2 - Competitive Computing

Location: Montpelier, VT

Type: Full Time

Education: No Ed Requirements

Experience: 1 - 2 Years

C2-Competitive Computing is looking for a Field Service Technician in Montpelier

Primary Responsibilities: 

  • Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction. 
  • Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.  
  • Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software. 
  • Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.  
  • Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.  

Skills and Qualifications: 

  • Senior Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran. 
  •  Superior time management skills and RELIABILITY. Our customers are counting on you. If you’re a “10 minutes early is on time, and on time is late” person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.  
  • Valid driver’s license, appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.  
  • This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday.  Safety is our top priority especially around electrical components.  
  • Useful certifications for this role:  

Here’s what success looks like in the first 60 days: 

  • You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories: 
    • Comprehensive understanding of our company and customer service culture  
    • Clear expectations in reference of call load, territory alignment and client satisfaction 
    • Thorough knowledge base of the equipment and inventory needs to support your territory. 
    • Actively and correctly completing service calls independently.  

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