Customer Licensing Specialist


Location: South Burlington, VT

Type: Full Time

Education: Associate's Degree

Experience: 1 - 2 Years

SymQuest a Konica Minolta company currently has an exciting opportunity for a Customer Licensing Specialist!


License Management – 75%
•    Build a working knowledge of our vendor partners and their software and warranty renewal programs.
•    Understand and maintain in-depth knowledge of relevant products, promotions and announcements.
•    Position our license offerings effectively and educate both clients and account managers to grow existing clients and gain net new seats.
•    Communicate regularly with customers via phone and/or email to promote engagement.
•    Track and create quotes for software and warranty renewals.
•    Attend sales huddles regularly to build relationships with sales team.

Administrative Support – 25% 
•    Process invoices and credits for sales orders and projects.
•    Maintain internal database systems.
•    Provide additional support to SymQuest Sales Representatives.
•    Manage inbox to ensure timely responses to internal and external customers.
•    Criteria Measurement:

  • Respond to new orders within 2 business hours.
  • Invoice deals and projects within 1 business day of receiving appropriate paperwork.
  • Provide sales with relevant data within 1 business day of their request.
  • •    Strong listening and communication skills
    •    Team player with positive attitude
    •    Self-Motivated
    •    Ability to multi-task
    •    Takes initiative
    •    Strong problem-solving ability
    •    Strong organization and time-management skills
    •    Ability to understand complex subjects


•    Juggling multiple priorities to meet customer needs
•    Making quick decisions that are in the best interest of the customer and the company
•    Seeking technical advice from a variety of sources

•    2-year college degree or equivalent work experience in the areas of IT account management.
•    Ability to work independently and within a team environment.
•    Excellent communication skills, detail oriented, effective interpersonal skills, an energetic and enthusiastic individual.
•    Ability to manage and juggle multiple priorities effectively.

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