SymQuest a Konica Minolta company currently has an exciting opportunity for a Customer Licensing Specialist!

Responsibilities

License Management – 75%
•    Build a working knowledge of our vendor partners and their software and warranty renewal programs.
•    Understand and maintain in-depth knowledge of relevant products, promotions and announcements.
•    Position our license offerings effectively and educate both clients and account managers to grow existing clients and gain net new seats.
•    Communicate regularly with customers via phone and/or email to promote engagement.
•    Track and create quotes for software and warranty renewals.
•    Attend sales huddles regularly to build relationships with sales team.

Administrative Support – 25% 
•    Process invoices and credits for sales orders and projects.
•    Maintain internal database systems.
•    Provide additional support to SymQuest Sales Representatives.
•    Manage inbox to ensure timely responses to internal and external customers.
•    Criteria Measurement:

• Respond to new orders within 2 business hours.
• Invoice deals and projects within 1 business day of receiving appropriate paperwork.
• Provide sales with relevant data within 1 business day of their request.
• •    Strong listening and communication skills
  •    Team player with positive attitude
  •    Self-Motivated
  •    Ability to multi-task
  •    Takes initiative
  •    Strong problem-solving ability
  •    Strong organization and time-management skills
  •    Ability to understand complex subjects

Qualifications

•    Juggling multiple priorities to meet customer needs
•    Making quick decisions that are in the best interest of the customer and the company
•    Seeking technical advice from a variety of sources

•    2-year college degree or equivalent work experience in the areas of IT account management.
•    Ability to work independently and within a team environment.
•    Excellent communication skills, detail oriented, effective interpersonal skills, an energetic and enthusiastic individual.
•    Ability to manage and juggle multiple priorities effectively.