Data Innovations LLC
Manages the team at Data Innovations responsible for the management of an organizations cloud systems, applications and polices. Leads the evaluation process to select, implement and maintain cloud solutions for the organization. Guides requirement gathering activities with stakeholders and vendors. Ensures that robust security management and privacy requirements are incorporated into software and applications. Implements controls and processes to monitor and optimize cloud infrastructure.
Responsibilities
- Manages a team of software application support professionals to effectively oversee the lifecycle of enterprise applications, from selection and implementation to maintenance and upgrades.
- Manage performance of direct reports, including but not limited to performance management and task assignments, coaching and work directly with management to set departmental goals; take leadership and ownership of goals to achieve desired results
- Evaluates new business applications, makes recommendations to the business, and manages key vendor relationships.
- Ensuring that different enterprise applications communicate effectively with each other, streamlining processes, and improving data flow across departments.
- Regularly assesses the performance of enterprise applications, identifying areas for improvement, and implementing optimization strategies.
- Provides support to end-users, resolving issues related to applications, and conducting training sessions to ensure users are proficient in utilizing the software.
- Collaborates with other business departments to understand business needs and develops long-term strategies for application management and enhancements.
- Leads projects related to the deployment and integration of new applications or major updates, including coordinating with stakeholders and ensuring timely and within-budget delivery.
- Ensures that enterprise applications meet security standards and comply with relevant regulations and organizational policies.
- Assist Director of Technology Solutions in managing the budget for enterprise applications, including forecasting expenses and ensuring cost-efficiency.
- Mentors’ application support team members to develop and grow technical skillsets
- Monitors and manages internal cloud infrastructure (Sysops) and provides recommendations back to Engineering teams
- Assess cost of cloud systems and provides recommendations
- Establishes deadlines, develops goals, and tracks performance metrics for the department.
Requirements
Knowledge, Skills, and Abilities:
- 5 years’ experience managing people
- In-depth knowledge of enterprise applications such as ERP, CRM, and HRM systems. Familiarity with integration platforms and middleware is also crucial
- Maintains up-to-date extensive and deep knowledge of cloud products, technology and best practices
- Strong ability to analyze complex systems, troubleshoot issues, and optimize application performance.
- Proficiency in project management methodologies (e.g., Agile, Scrum, Waterfall) to handle application-related projects effectively.
- Excellent verbal and written communication skills to collaborate with diverse teams and convey technical concepts to non-technical stakeholders.
- Aptitude for identifying problems quickly and developing effective solutions.
- Skills in managing relationships with application vendors, ensuring they meet contractual obligations and service levels.
- Understanding of business processes and how enterprise applications can enhance operational efficiency and contribute to strategic goals.
- Strong leadership qualities to manage teams, motivate staff, and drive projects to successful completion.
- Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts.
- Must comply with company vaccination policy.
- Ability to follow DI’s policies and procedures.
Preferred skills and experience
In addition to the above requirements, the ideal employee/candidate will have experience with the following:
- Hands-on experience with Salesforce and/or NetSuite applications
- In-depth knowledge of AWS architecture
Education and/or Experience
Bachelor’s Degree in Information Systems, Information Technology, Engineering OR a combination of education and related working experience from which comparable knowledge and skills can be acquired.
Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.
Supervision Level
This person reports to the Director of Technology Solutions.