Xtime Performance Consultant

Dealer.com

Location: Burlington, Vermont

Type: Full Time

Education: Bachelor's Degree

Experience: 3 - 5 Years

The Xtime Performance Consultant position is responsible for conducting in-dealership consulting activities while displaying a comprehensive understanding of Xtime product(s), associated functionality, and automotive dealership operations.  The Performance Consultant is responsible for client retention within their assigned client group.

This is a REMOTE position and may be located anywhere in the United States.

What You’ll Do

  • Retain assigned client accounts in line with goals.
  • Partner with client  and internal teams to coach/teach/train fixed operations/service-drive best practices.
  • Build relationships with key users & decision maker.
  • Manage engagements across assigned client base in line with daily goals.
  • Ensure effective set up and execution of key activities in the pre-launch process of new clients.
  • Analyze client software utilization data to identify at risk scenarios and or other corrective actions.
  • Proactively address at risk situations with client base.
  • Schedule and manage calendar/client meeting invitations across client base.
  • Maintain a solid working knowledge of all related product functionality.
  • Effectively communicate product enhancements/changes as and when required.
  • Harvest and upsell to current clients when and where applicable.
  • Create raving fans by ‘wowing” clients with exceptional customer service and support

50% Travel Expected. As a remote team member overnight travel will be expected to client sites and work events.

What’s In It For You?

  • As a dynamite Xtime Performance Consultant, you deserve success in your life as well, and at Cox (Dealer.com), we define “success” as being a part of a company that gives you lots of opportunities and options.
  • First, we’ve created an exceptional salary package, plus additional incentives . We are an inclusive, sales-friendly environment where different perspectives are valued and celebrated.
  • Looking for tools and training to up your game? We’ve got them. And we offer a work/life balance that allows you to enjoy flexibility, family, and friends.
  • We believe in taking good care of our team, so you’ll also have access to benefits like an impressive base salary, 401(K) with company match and quality healthcare & life insurance options Our Benefits Summary.
  • Cox gives you flexible paid time-off, provides access to a lifestyle coach, adoption assistance, pet insurance, employee discounts, tuition reimbursement and more

Compensation:

  • Compensation includes a base salary of $60,690 – 65,000. Salary may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s experience.
  • Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Qualifications:

Minimum Requirements

  • At least 3 years Automotive Industry experience within an OE (e.g. Chrysler, GM, Volkswagen, Nissan, Hyundai, etc.), dealer group(s), regional group(s), dealership(s), and/or industry vendor(s) to previously listed entities
  • Bachelor’s degree or equivalent combination of education and work experience
  • Valid Driver’s License and safe driving record

Preferred Requirements

  • Demonstrated success in behavioral and process change across automotive dealership personnel strongly preferred
  • Comprehensive variable and fixed operations understanding of dealership processes with regard to operational readiness within both the enterprise and dealership
  • Working knowledge of one or more DMS systems (desirable)
  • Critical thinking and problem solving skills
  • Ability to clearly and effectively discuss technical issues with non-technical customer personnel
  • Sensitivity and patience when working with customers
  • Organization and attention to detail
  • Excellent verbal and written communication skills
  • Flexibility/adaptability to work in a very dynamic environment
  • Ability to work nearly autonomously as this is a remote position
  • Desire to work in a highly collaborative atmosphere

 

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