Website Project Coordinator

Union Street Media

Location: Burlington, Vermont

Type: Full Time

Education: No Ed Requirements

Experience: 3 - 5 Years

Union Street Media is seeking an enthusiastic and driven Website Project Coordinator to join our team and manage web development projects for our clients. Union Street Media provides leading web and digital marketing services for real estate agents, brokers & offices across the country.

Get in with a Great Team:

  1. We’re a tenacious team of talented strategists with extensive experience taking real estate businesses to the next level. We’re growing and want you to grow with us!
  2. Our vision is to be real estate’s most trusted digital marketing company. Our custom digital marketing solutions and award-winning websites for real estate professionals are unique in the industry.
  3. Our mission is to connect real estate professionals to their clients through remarkable online experiences that ensure they stand out. Through personalized guidance and innovation, we create relationships that open new doors.
  4. At Union Street Media, we believe in independence, in real and genuine relationships, and that real estate agents are the future. Most importantly, at Union Street Media, you’ll have a voice. We value everyone’s opinion and from company-wide goal-setting to crowdsourcing product ideas, collaboration is in our DNA.

As a Website Project Coordinator, you are the bridge between our clients and our production team. Your organizational skills, timeliness, and attention to detail guide our clients through the site design and development process on time and on budget. You will manage several dozen projects at once, working with different client roles and personalities to complete projects within their original scope. You’ll work directly with a team of designers, developers, and internal stakeholders.

These are some of the attributes that will make you successful in this role:

  • You love technology and understand the elements of web applications to be a liaison between the client and the development team.
  • You are proactive and always planning ahead to meet and exceed the client’s expectations.
  • You are an amazing communicator and respond to inquiries from the client and the internal team quickly and thoroughly.
  • You utilize your strong organizational and time management skills to manage projects efficiently and effectively.
  • You take ownership and pride in your work.
  • You enjoy working in a fast-paced environment, managing multiple projects simultaneously.
  • You take pride in the fact that you bring your A-game to work every day.

Reporting: The Project Coordinator reports to the Manager, Production & Support.

Primary Functions/Responsibilities:

  • Manage all Production projects: regularly communicate with clients assigned to you through each step of the production process.
  • Closely track estimates and timelines for all projects assigned to you to ensure we stay on time and on budget.
  • Vigorously follow up with clients to ensure their deliverables and feedback arrive on schedule and projects progress in a consistent manner.
  • Clarify client expectations in terms of what is included in their scope of work, referring any up-sell opportunities or clients with improperly-set expectations to the appropriate salesperson for further discussion.
  • Support the Production Manager in scheduling work for all designers and developers on the production team.

Qualifications:

  • Self-motivated individual
  • Understanding of, and passion for, all things digital
  • 2+ years of related work experience, preferably in a client-facing role
  • Excellent interpersonal skills, including the ability to communicate articulately both verbally and in writing
  • Strong time management skills; ability to manage dozens of projects, hit tight deliverable timelines, and deliver effective results, in a fast-paced, continuously evolving environment
  • A belief in our concept, a strong work ethic, and team mentality
  • Demonstrated resourcefulness and ability to work independently to problem solve
  • Positive customer service experience, including managing difficult situations and people, is essential
  • Experience with CRM and Project Management software (Salesforce, TaskRay, Basecamp, MS Project) is preferred
  • Familiarity with website design and development practices is a plus

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