Technical Account Manager

SymQuest

Location: South Burlington

Type: Full Time

Education: No Ed Requirements

Experience: 5 - 10 Years

The Technical Account Manager (TAM) will be responsible for performing several aspects of the onboarding process for our Hosted SafetyNet Solutions and managing the ongoing relationship for our Hosted Ultimate clients.

Essential Job Functions

  • Complete assessments to qualify and prepare migrations of new clients server environments to SymQuest datacenters
  • Assist Cloud Services engineers in preparation and migration to SymQuest datacenters
  • Overall responsibility for retaining Hosted Ultimate SafetyNet clients
  • Provide technical assistance for existing Hosted Ultimate clients
  • Provide SafetyNet Hosted clients with high level technology planning, guidance and advice
  • Contribute to enhancing existing networking solutions and developing new networking solutions
  • Develop IT Strategy by learning about the client’s business and advising the client on the technologies that can best support their business objectives in our hosted environment
  • Perform risk analysis by helping clients pinpoint risks associated with technology options
  • Conduct technology research and selection by strategically choosing from the multiple technologies that can be implemented for a particular hosted project, guiding clients to select the best option for their business problem
  • Meet with existing hosted clients regularly
  • Act as line of communication between client and SymQuest for IT related activities
  • Provide high level oversight of existing hosted clients’ technology environments
  • Produce and maintain technology road maps for existing Hosted Ultimate Clients
  • Proactively address technology gaps, issues and vulnerabilities within Hosted Clients’ networks
  • Provide guidance to existing clients on IT
  • Stay current with industry trends, network technology and data center environment
  • React swiftly and thoughtfully to client network emergencies and requests
  • Conducting monthly reviews
  • Conducting quarterly onsite meetings
  • Submitting projects
  • Submitting for new hardware / software orders
  • Update site documentation as needed

Competencies (Knowledge, Skills and Abilities)

  • Skilled at resolving problems and conflicting situations
  • Managed Network
  • Services Network
  • Monitoring Software
  • Virtualization Solutions
  • Cisco Network Infrastructure
  • Citrix Solutions
  • Microsoft OS and Apps
  • Storage Area Networks
  • HP Infrastructure Document Management
  • Microsoft, VMware, Cisco and Citrix certifications preferred
  • Must possess technical knowledge, business acumen, and sales skills
  • Managing, at a business level, complex technical issues with clients and internal employees
  • Coupling Clients’ needs with SymQuest technology solutions
  • Maintaining organization amid lots of activity
  • Maintaining and growing personal relationships with Clients
  • Staying current with fast moving technology

Experience, Educational Reqts and Certifications

  • High School Graduate; BS preferred with focus in engineering or technology
  • 4 + Years of IT Infrastructure/Network Project Management experience
  • 7 + Years of hands on experience supporting and managing Windows based systems like Active Directory, Exchange, SBS etc.

 

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