Software User Experience (UX) Lead: Generative Researcher and Participatory Design Strategist – Fully Remote or Onsite

Green River

Location: Brattleboro, VT

Type: Full Time

Education: No Ed Requirements

Experience: 3 - 5 Years

We are seeking a User Experience Lead to help ensure that we develop software that effectively supports the ultimate beneficiaries of our systems: our clients often serve vulnerable, disempowered, and disadvantaged communities, and the software we craft needs to support and engage not only administrative and agency-level users, but deliberately include the needs and perspectives of the individuals ultimately being served as well.

We are looking for someone who can bring to Green River:

  • Experience implementing participatory design and user-centered design concepts and methods in commercial/business or mission-driven contexts;

  • Track record of conducting “on-the-ground” user research studies, including recruiting users, completing in-person and remote interviews, and executing usability observation;

  • Fluency in UX design, distributed collaboration, remote ideation, and prototyping.

The successful candidate will also have:

  • Outstanding research abilities to identify, grok, and communicate within the social landscapes of our work;

  • A proven ability to translate needs and perspectives of diverse stakeholders to other stakeholders;

  • A natural curiosity and open demeanor conducive to authentic listening and querying;

  • Patience, tact, gentle persistence, and the ability to establish rapport with a diverse section of humanity.

Additional experience that would make you stand out:

  • Experience with creating data visualizations and data-driven communications;

  • Familiarity with web accessibility standards and universal design principles;

  • Prior work involving disadvantaged populations.

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