VIP is seeking a Software Support Specialist for Overnight Shift coverage (preferably 7:00 PM – 4:00 AM)  The successful candidate will be able to work independently, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment.  We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus. This position will have the option to work primarily from home once trained.

Primary Responsibilities:

• Work directly with customers by email or phone
• Respond promptly to customer inquiries in a professional manner
• Obtain and evaluate all relevant information to handle and resolve customer complaints
• Direct requests and unresolved issues to the designated resource
• Serve as liaison between the customer and various internal departments
• Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
• Follow up on customer communications and interactions

Job Requirements:

• Excellent communication skills – verbal & written
• Strong ability to analyze and solve problems
• Attention to detail and accuracy
• Detail oriented and ability to maintain data confidentiality
• Reliable & dependable
• Ability to multitask under pressure
• Must be very independent and self sufficient
• Comfortable working alone for periods of time
• College degree and at least one year of customer service experience preferred
• Must be able to work the evening shift.  Preferably 7:00 PM – 4:00 AM