Software Support Specialist-Third Shift

VIP

Location: Colchester, VT

Type: Full Time

Education: Bachelor's Degree

Experience: 1 - 2 Years

VIP is seeking a Software Support Specialist for Overnight Shift coverage (preferably 7:00 PM – 4:00 AM)  The successful candidate will be able to work independently, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment.  We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction. Knowledge of the distribution industry is a plus. This position will have the option to work primarily from home once trained.

 

Primary Responsibilities:

  • Work directly with customers by email or phone
  • Respond promptly to customer inquiries in a professional manner
  • Obtain and evaluate all relevant information to handle and resolve customer complaints
  • Direct requests and unresolved issues to the designated resource
  • Serve as liaison between the customer and various internal departments
  • Record details of inquiries, comments, complaints, transactions as well as actions taken towards resolution
  • Follow up on customer communications and interactions

 

Job Requirements:

  • Excellent communication skills – verbal & written
  • Strong ability to analyze and solve problems
  • Attention to detail and accuracy
  • Detail oriented and ability to maintain data confidentiality
  • Reliable & dependable
  • Ability to multitask under pressure
  • Must be very independent and self sufficient
  • Comfortable working alone for periods of time
  • College degree and at least one year of customer service experience preferred
  • Must be able to work the evening shift.  Preferably 7:00 PM – 4:00 AM

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