VIP is looking for a Software Support Specialist to join our iDIG Support Team. iDIG is an industry-leading web-based reporting and business analytics tool. The successful Software Support Specialist must enjoy working directly with customers, be well-organized, be a fast learner, and enjoy a fast-paced work environment. In this role you will build direct relationships with new and existing customers, gain hands-on project management experience, and contribute to the enhancement of our growing software solutions. No technical background required, we are prepared to train the right candidate.

Primary Responsibilities:

• Successfully understand VIP Software with the knowledge to install, train and support VIP customers
• Provide excellent service to our customers either over the phone, virtual meetings or face to face
• Respond promptly to customer inquiries in a professional manner
• Handle and resolve customer complaints
• Serve as liaison between the customer and various departments
• Record details of actions taken and follow up on customer interactions
• Communicate and coordinate with internal departments
• Provide feedback to the Development Teams

Requirements:

• Excellent communication skills – verbal & written
• Effective at teaching and training in a resourceful way
• Self-motivation with the ability to work independently and as a team player
• Strong ability to analyze and solve problems
• Attention to detail and accuracy
• A desire to learn new technologies and provide innovative ideas
• Ability to multitask under pressure
• College degree preferred but not required