Software Support Specialist-iDIG Team


Location: Colchester, VT

Type: Full Time

Education: Bachelor's Degree

Experience: Less than 1 year

VIP is looking for a Software Support Specialist to join our iDIG Support Team. iDIG is an industry-leading web-based reporting and business analytics tool. The successful Software Support Specialist must enjoy working directly with customers, be well-organized, be a fast learner, and enjoy a fast-paced work environment. In this role you will build direct relationships with new and existing customers, gain hands-on project management experience, and contribute to the enhancement of our growing software solutions. No technical background required, we are prepared to train the right candidate.

Primary Responsibilities:

  • Successfully understand VIP Software with the knowledge to install, train and support VIP customers
  • Provide excellent service to our customers either over the phone, virtual meetings or face to face
  • Respond promptly to customer inquiries in a professional manner
  • Handle and resolve customer complaints
  • Serve as liaison between the customer and various departments
  • Record details of actions taken and follow up on customer interactions
  • Communicate and coordinate with internal departments
  • Provide feedback to the Development Teams


  • Excellent communication skills – verbal & written
  • Effective at teaching and training in a resourceful way
  • Self-motivation with the ability to work independently and as a team player
  • Strong ability to analyze and solve problems
  • Attention to detail and accuracy
  • A desire to learn new technologies and provide innovative ideas
  • Ability to multitask under pressure
  • College degree preferred but not required

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