Service Desk Engineer


Location: South Burlington, VT

Type: Full Time

Education: Associate's Degree

Experience: 1 - 2 Years

Konica Minolta (Symquest) currently has an exciting opportunity for a Service Desk Engineer!


In this position, you will provide remote and onsite technical support for Microsoft-based business environments. This is a great opportunity for you to join a fantastic company for long term career growth. You must be excited about technology, self-motivated, and enjoy serving others. An ideal candidate will have real world experience in either a helpdesk or network administration position, with a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management.


  • Provide remote technical support to clients over the phone using remote control tools
  • Conduct onsite technical support at client location as needed
  • Diagnose and resolve workstation, server and network infrastructure issues
  • User account management – Add/edit/disable accounts, setup new application users, etc.
  • Troubleshoot backup, malware, virus and other technical issues
  • Help provision new laptops, desktops and mobile devices
  • Work with application vendors in troubleshooting application errors
  • Answer end user questions and remediate issues


  • 1+ years’ experience in a related role
  • College or IT trade school degree, technical certifications or related years of experience
  • As much of this job is done remotely, great verbal and written communication skills are a must
  • A professional appearance, attention to detail, and the ability to manage multiple technical issues simultaneously is also required
  • Windows 7 and 8 and associated hardware platforms Windows Server 2003, 2008 and 2012
  • VMware or Microsoft Hyper-V virtualization technologies
  • Anti-virus, Anti-spam and Anti-spyware
  • Backup and Recovery technologies
  • Citrix and Microsoft Remote Desktop Services
  • Firewalls, Routers and Managed Switches
  • LAN / WAN / Wireless networking hardware and software technologies
  • Systems Management Software (HP Insight Manager, Dell OpenManage)
  • Industry certifications from CompTIA, Microsoft, Cisco or VMware

© 2023 Vermont Technology Alliance

Site by Scout Digital