Senior Systems Engineer

FirstLight Fiber

Location: Burlington or Williston, VT

Type: Full Time

Education: Bachelor's Degree

Experience: 5 - 10 Years

The Senior Systems Engineer is responsible for the management of a multi-tenant cloud within the FirstLight data center environment. The successful candidate will be experienced in delivering highly available Infrastructure as a service to a diverse user base. This role provides the ability to operate in a dynamic environment, supporting customers deploying a wide range of cutting edge and business critical applications, including VMware, vCloud, Veeam, and Zerto. This position will be part of a highly collaborative team that emphasizes knowledge sharing, documentation, and skills development.

Primary Responsibilities:

  • Architecture and support of new and existing mixed VMware environments, including troubleshooting and resolving Tier 3 escalations for managed VMware and storage environments
  • Deployment & maintenance of new and existing FWaaS deployments, including troubleshooting and resolving customer escalations for managed Fortinet & Sophos environments
  • Identify technology upgrades and improvements based on experience and industry best practices
  • Participate in the research and development on the latest virtualization technologies tools, and capabilities as well as other emerging infrastructure capabilities
  • Create and maintain architecture and troubleshooting documentation to reduce unnecessary escalations
  • Contribute to excellent customer service, communication, process support, and accountability


Required Technology Skills

Minimum 6+ years of hands-on experience with architecture, implementation, and support of VMware environments with the following technologies:

  • VMware 7+
  • Clustering, replication, and high-availability technologies
  • High-performance storage
  • Enterprise systems and security
  • Storage networks
  • Solid Power Shell, Power CLI
  • Planning and directing complex projects
  • Backup as a service
  • Disaster Recovery as a service


Required Executive Functioning:

  • Detail oriented with excellent organizational skills combined with strong written and oral communication skills
  • Independent self-starter who is able to successfully complete job functions with minimal supervision
  • Reliable and a responsible team player (documentation, mentoring, and collaboration)
  • Strong desire to learn new skills and apply knowledge to solve unique challenges and improve the team


Certification and Education:

  • VMware VCP or VCAP
  • Veeam VMCE
  • BA/ BS in relevant subject preferred but not required

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