Senior Project Manager

Location: Burlington, Vermont

Type: Full Time

Education: Bachelor's Degree

Experience: 5 - 10 Years

The Digital Commerce, Senior Project Manager at will develop project plans and objectives, involving all relevant stakeholders while coordinating internal resources, facilitating workshops, managing timelines, risks and issues, as well as communicating project status.  The Digital Commerce, Senior Project Manager is an enthusiastic problem solver and thrives on working with project teams.  As the key point of organization, for both the customer and for CAI teams, the Senior Project Manager plays a pivotal role in the success of growing our business.

  • Serves as a liaison between the Client, and internal teams across CAI.
  • Oversee and be accountable for all aspects of large-scale, outward-facing projects with key partners/clients
  • Drives the completion of deliverables through effective management of the project plan, communication with resources, and removal of obstacles where appropriate.
  • Understand, interpret and document complex client requirements.
  • Lead major client onboarding presentations to executive audiences with confidence and empathy.
  • Identifies known and unknown risks, taking appropriate steps to raise awareness and mitigate where possible.
  • Consistently manages stakeholder expectations, ensures delivery of the highest quality service, and solicits and acts on feedback.
  • Communicates and documents project status and strategic recommendations to stakeholders, team members and Business Operations Leadership on a regular basis; escalates issues and identifies risks accordingly via the appropriate channels.
  • Executes on operational plans, policies and procedures for products and services, holding day-to-day accountability for operational effectiveness and alignment with the broader solution’s strategic objectives
  • Other duties as needed or required.
  • Travel: Up to 25% – onsite client workshops when possible, other sessions as needed



Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job.  (Reasonable accommodations for medical and religious objections will be considered.)

  • Bachelors’ Degree required (Masters’ degree preferred in some area) OR an equivalent combination of education and work related experience


  • Minimum 7 years of experience in a customer facing role (account management, customer service, project management.)
  • Hands on experience working directly with customer/dealers
  • Strong executive presence
  • Demonstrated experience working closely with a Project and Sales teams
  • Proficiency in Microsoft Office (Outlook, Word and Excel, Powerpoint) required
  • Strong organizational and administrative skills with attention to detail.
  • Strong problem solving and decision-making skills with the ability to follow through independently.
  • Strong analytical and communication (verbal and written) skills with a strong work ethic able to manage multiple priorities.
  • Demonstrated ability to self-learn complex subject matter quickly.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Ability to manage a fast-paced workload independently and add value to multiple projects simultaneously
  • Demonstrated experience with product launches across a wide range of corporate, and commercial projects

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