Senior Network Engineer

The Tech Group Inc.

Location: South Burlington, VT

Type: Full Time

Education: Bachelor's Degree

Experience: 5 - 10 Years

We’re Tech Group … the Human side of IT.

We monitor and maintain your computer network so you can have peace of mind. We’re network security specialists. With a co-location facility that is state-of-the-art, your network and data are secure with us. And when it comes to customer service, we value face to face visits. We want to get to know you and your business. We call the state of Vermont home. That means we’re a computer technology company steeped in New England values. Pragmatic, hard working, and pledged to service. That’s the Vermont way.

The Senior Level Engineer will be responsible for client service delivery of high level and tactical solutions for client networks, security planning, design, implementation, installation, & troubleshooting. Delivers cost effective, profitable solutions in helping to architect reliable services, and sustainable results exceeding customer IT requirements.

Role provides subject matter expertise in delivering technical direction, managed services, standards compliance, architecture, and responsive customer communications to support customer acquisition, retention and delivery of customer requirements.


  • Delivers and maintains in-depth, up to date knowledge of solutions, standards, guidelines, industry trends, etc. for customer networks & IT infrastructure, including LAN, WAN, Wireless, Data Center, networking, Off-site storage, managed services and interconnection
  • Evaluates and selects from existing and emerging technologies the options best fitting the customer business and IT strategic needs
  • Consults with customers & works with Sales on determining optimal solutions across architectural/infrastructure standards
  • Responds to and manages assigned projects ensuring on-time, on-budget results
  • Troubleshoots & repairs complex or abstract cross functional customer technical issues
  • Assists in the development and presentation of strategic solutions & proposals to customers supporting the sales and delivery cycles
  • Provides advice training and support to less experienced professionals in the service delivery organization
  • Delivers results that support company revenue, productivity, customer satisfaction and service delivery objectives
  • Works proactively across functional teams, anticipating client needs where possible, and effectively communicates among all levels of personnel to identify & deliver solutions
  • Achieve annual training and certification targets as assigned


  • 4 year CS, Engineering, IT, or Math degree or equivalent experience in a related field
  • At least 5-10 years successful service delivery experience, in the Information Technology, Cloud Computing, Outsourcing, and/or Managed Services fields
  • Expertise in Microsoft Azure and O365
  • Experience or exposure to proposal development, budget management, and product management a plus
  • Strong communications skills and ability to work in a collaborative cross functional team
  • Positive attitude under pressure, be a creative solutions provider, possess ability to work on strategic directions without direct or constant supervision and accustomed to working to deadlines
  • Expert knowledge of Cisco, Juniper, MS, operating systems, VMware, Citrix
  • Expert knowledge of LAN/WAN/WLAN, VPN, switching & routing technology, protocols, and optimization, network security, firewalls and IPS
  • Advanced network certifications such as CCNA, CCAA, VCP series certifications or equivalent experience required
  • Six Sigma, ITIL, Microsoft, or equivalent certifications or experience preferredSo

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