Senior Manager, Sales Tools

Dealer.com

Location: Burlington, Vermont

Type: Full Time

Education: Bachelor's Degree

Experience: Greater than 10 years

Cox Automotive (Dealer.com) is currently looking for a Sr. Manager, Sales Tools to join our team in Atlanta or remote.

YOUR ROLE:

Your primary responsibility is to lead team(s) focused on sales specific usage and the overall experience with CAI Sales Tools and key reporting platforms.  More specifically, you will drive seller experience via sales tool technology in the following ways:

Ensure Salesforce.com is configured, appropriately operating and is being utilized to enable best in class sales journeys and overall CRM methodologies for all CAI sales team members and leaders.

Deliver world class reporting capability and leading-edge functionality across all CAI Sales tools; from daily execution of enhancements and outage support to driving 3rd party vendors/partners to innovate tools based on CAI sales requirements.

This individual will report to the Director of Sales Operations

YOUR DAY-TO-DAY RESPONSIBILITIES WILL INCLUDE:

  • Direct team leads to inform and execute on enhancement and overall sustainability of Salesforce.com, PowerBI, AWS reporting and various sales enablement tools (SF Maps, Altify, BombBomb, etc.)
  • Drive enhancements to CAI Sales Tools to enable optimal seller experience and while improving operational efficiencies need to support associated tools
  • Act as platform SME to ensure success in Unification Program and/or other initiatives centered on simplification of CRM instances
  • Ensure external resources are properly engaged to scale AWS data/reporting solutions (i.e. CASE/ISSE) across CAI Sales Teams
  • Partner closely with Salesforce.com/Sales Tools Strategy and other teams as necessary to create one vision for how technology converges to enable the seller experience
  • Deliver prioritization of Salesforce.com, AWS, PowerBI and sales tool enhancements to CAI IT Teams; directly partner with IT teams to manage escalations and delivery to requirements
  • Build and maintain strong relationships with stakeholders across Sales, the SBO and other partner teams
  • Drive proactive focus on daily usability of Salesforce.com and associated reporting
  • Leverage ticketing system(s) to enable tracking and monitoring of SLAs, capacity and throughput of teams focused on sustainability of sales tools
  • Streamline Salesforce.com and reporting optimization process via focus on prototyping and user acceptance testing
  • Coach frontline Managers in leadership, technical and overall professional development
  • Develop team members’ working knowledge of relevant sales tools and processes

WHAT’S IN IT FOR YOU?

As a dynamite Sr. Manager, you deserve success in your life as well, and at Cox, we define “success” as being a part of a company that gives you lots of opportunities and options.

  • First, we’ve created an exceptional salary package, plus additional annual bonus target incentive.  We are an inclusive, sales-friendly environment where different perspectives are valued and celebrated.
  • We offer a work/life balance that allows you to enjoy flexibility, family, and friends.
  • Cox gives you generous paid time-off, provides access to a lifestyle coach, comprehensive and affordable healthcare, ongoing wellness programs, adoption assistance, pet insurance, retirement planning, 401K with generous company matching contributions, employee discounts, tuition reimbursement, career development and mentoring, Cox University with thousands of free online courses, parental benefits, employee resources and more!

Qualifications:

HERE’S WHAT WE’RE LOOKING FOR:

Required:

  • Bachelor’s Degree and 10 years of relevant experience, ideally in a sales operations role, and 3 years of leadership experience or equivalent combination of education and experience.

Preferred:

  • 3+ years of leadership experience
  • 5+ years Salesforce.com experience required
  • 7+ experience in sales/business operations role or equivalent
  • Ability to think broadly across multiple business lines
  • Understand data flow and synchronization between systems
  • Knowledge of existing CAI sales processes and systems; experience with Salesforce.com and AWS required
  • Experience leading execution focused projects that require specific technical expertise (Salesforce.com, AWS, PowerBI)
  • Excellent presentation skills, ability to effectively communicate with all levels of leadership
  • Ability to create executive-level documentation via MS suite
  • Experienced team leader with proven skill in change management and problem solving

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