Recurring Revenue Specialist-Remote

Data Innovations LLC

Location: Colchester, VT

Type: Full Time

Education: Associate's Degree

Experience: 1 - 2 Years

Data Innovations is looking for a Recurring Revenue Specialist

Essential Functions and Responsibilities:

  • Manage all aspects of the renewal and subscriptions for software products developed at Data Innovations
  • Prepare various forms of customer correspondence, including renewal and subscription notifications, letters, quotes, and invoices
  • Classify renewals and subscriptions in the tracking system based on the payment status and ensure the customer data is complete and accurate
  • Respond to inquiries from customers, Sales and Finance Department regarding subscription status
  • Investigate and resolve renewal and subscription discrepancies and inquiries
  • Provide timely feedback to the department manager regarding any customer concerns
  • Provide timely and accurate quotes to customers
  • Process renewal and subscription cancellations
  • Assist with process documentation and enhancements
  • Develop and run reports, queries, and spreadsheets
  • Identify inefficiencies in the sales administration and renewal process and promote the improvement of areas identified
  • Train / Mentor recurring revenue specialists amongst all product lines
  • Maintain and further develop current contracting process (VA’s, IHS sites)

 

Requirements

Knowledge, Skills, and Abilities:

  • Proficient with Microsoft Office Suite applications
  • Proven ability to communicate clearly and professionally in verbal and written formats with both internal and external customers
  • Strong attention to detail
  • Excellent organizational and customer service skills
  • Ability to operate under constant deadlines and productively handle and prioritize tasks
  • Ability to be self-motivated and to effectively manage multiple projects
  • Ability to think thoroughly and independently with minimal guidance and seek a resolution through to completion
  • Ability to follow DI’s policies and procedures and system usage practices
  • Must comply with Company vaccination policy

 

Education and/or Experience

Associates Degree in Business Administration or similarly related field, or 5 years of relevant experience working in business administration or related profession.

 

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of telephone communication, keyboarding, and computer.

 

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Experience with NetSuite
  • Experience with Sales Force

 

Supervision Level

This person reports directly to the Manager of Recurring Revenue.

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