Rapid Response Team Member

Physicians Computer Company (PCC)

Location: Winooski, VT

Type: Full Time

Education: No Ed Requirements

Experience: 1 - 2 Years

Rapid Response Team members are the friendly, responsive voices clients first hear when they reach PCC Support. They are responsible for answering client calls, entering and managing their service needs into our help desk software, and helping to solve their questions and problems. They interpret all issues reported by clients into actionable support items, answering and resolving those that can be addressed quickly and passing others on to the appropriate PCC teams for follow-up and resolution.

This position requires strong technical expertise, exceptional customer service, and communication skills.

This a full-time position Monday through Friday from 11:00 a.m. to 8:00 p.m. There will be travel two to three times yearly to visit client offices to provide support and training. Prior experience in the healthcare industry is a plus!

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