Production Systems Specialist

SymQuest

Location: South Burlington, VT

Type: Full Time

Education: High School Diploma / GED

Experience: 3 - 5 Years

Symquest (Konica Minolta)currently has an exciting opportunity for a Production Systems Specialist!

Essential Job Functions

  • Professionally represent the company as responsive, reliable, and customer-oriented technically proficient, cost effective and timely service of the Konica Minolta High Volume Production Line.
  • Install, service and troubleshoot all printing and scanning issues of all production systems.
  • Develop and maintain effective relationships with customers and fellow employees.
  • Follow company policies and procedures while maintaining the minimum calls per day, response time and other core performance metric averages.
  • Establishes an up-to-date file of service manuals, part books and other service literature using the issued laptop and develops familiarity with contents.
  • Maintain tool kit, supplies, and accurate inventory for assigned territory.
  • Seek opportunities to improve territory parts budget and inventory control.
  • Assist other technicians as needed with more complex service calls.
  • Provides sales support as required (i.e. advising sales on problems as accounts, service leads).
  • Installs multiple protocol and/or multiple network operating systems in conjunction with software based solutions, i.e. Barr System, AHT, TR Systems, etc.
  • Accurate and timely completion of invoices and expense reports.

Competencies (Knowledge, Skills and Abilities)

  • Demonstrated electro-mechanical, digital electronic, and PC expertise.
  • Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
  • Must have reliable transportation and a valid driver’s license.
  • Position requires use of personal car which is eligible for vehicle maintenance compensation program.
  • Must be able to travel locally on a daily basis to various customer sites.
  • Excellent verbal, written, and interpersonal skills.
  • Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
  • Ability to be work independently with very little supervision.

Experience, Educational Reqts and Certifications

  • Minimum of a High School diploma or GED required. Technical School training preferred.
  • 2-3 years of experience related to technical/repair of business equipment.
  • A+ and Net+ certification or equivalent experience.

© 2022 Vermont Technology Alliance

Site by Scout Digital