The Product Manager is the voice of the customer for the products in their portfolio and translates stakeholder needs into product strategy, roadmap, and execution. They work closely with VITL staff across teams, with VITL leadership, and with VITL vendors to develop, enhance, and support products and services that clinicians and other health care professionals rely on every day to help keep Vermonters healthy.

Responsibilities

The Product Manager will be responsible for multiple products. Initially, their primary product will be VITLAccess, the secure, web-based portal to the data in the Vermont Health Information Exchange, which is available to authorized clinicians and staff at health care organizations (e.g. hospitals and practices) and payers, and to public health professionals. This portal is a source of longitudinal health records for Vermonters, made up of data from all of the hospitals and health centers and many of the practices, labs, and pharmacies where they receive care, all across the State. Within their first year the Product Manager’s portfolio will expand to include additional VITL products or services.

For each product and service in their portfolio, the Product Manager will:

• Lead development of processes and tools for stakeholder insight gathering.
• Execute insight gathering through interviews, focus groups, surveys, analysis of product use metrics, and more. Collaborate with team members who also work with stakeholders to direct their insight gathering (e.g. through client support interactions, client meetings, and more).
• Research and understand the market landscape including products and services that could compete with, complement, or inspire evolution of the product
• Document and share insights in ways that help bring stakeholder needs to life for VITL’s Operations and Technology team members and vendors.
• Develop a product roadmap that aligns stakeholder needs, VITL strategy, and available resources.
• Translate product roadmap into detailed requirements that support product design and development or product enhancements.
• Lead implementation of product roadmap, working with cross-functional teams at VITL and vendor(s). Maintain feature prioritization and coordinate enhancement projects.
• Lead user acceptance testing.
• Track and troubleshoot issues raised by clients, communicate issues to appropriate team members at VITL and vendor(s), track issues resolution.
• Understand and communicate permitted use of this product.
• Communicate product features, benefits, and uses to internal and external stakeholders. Be a champion for this product.
• Lead and/or support development and delivery of:
• Product documentation
• Product support and auditing procedures
• Product marketing and training materials
• Training sessions
• Product use tracking approaches, metrics, and reports

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications, Skills, and Experience

• Bachelor’s degree required; significant experience may be considered.
• 5+ years of experience, in one or some combination of the following areas:
  • Health care
  • Public health
  • Product management
  • Product marketing
  • Training and education
  • User experience design
  • Business analysis
  • Stakeholder engagement
• Demonstrated ability to represent the voice of the customer in product, service, or program design and implementation
• Demonstrated ability to successfully lead projects from beginning to end
• Demonstrated strong and clear oral and written communication skills
• Demonstrated effective problem-solving and analytical skills and effective judgement about how and when to engage and inform colleagues and leadership
• Demonstrated ability to establish and maintain effective working relationships across teams and disciplines
• Demonstrated ability to manage multiple projects with complex stakeholder interaction and effectively balance multiple competing priorities
• Competency with Microsoft applications and demonstrated ability to quickly learn new software and applications such as those used by VITL and its vendors for project management and client relationship management (including but not limited to Smartsheets, Salesforce, Jira, Slack, and Confluence)