PC Helpdesk Support Engineer

C2 - Competitive Computing

Location: Montpelier, VT

Type: Full Time

Education: Bachelor's Degree

Experience: 3 - 5 Years

Competitive Computing, Inc. (C2), A Xerox Company, is seeking a PC Helpdesk Support Engineer to join our expanding team in Washington County, VT. As a PC Helpdesk Support Engineer, you will have familiarity with end-user devices focused on PC and Windows 10 clients as well as familiarity with Macs, tablets, smartphones a plus. Responsibilities will include providing deployment, support, and repair services for end-user computing environments for our clients.
  • Participate as part of a team responsible for the end-to-end delivery of infrastructure solutions to meet customers’ business needs, focused on end-users and end-user computing devices
  • Collaborate routinely with customer-nominated representatives to accomplish assigned tasks
  • Deploy, support, and repair end-user computing for our clients’ end-users
  • Provide excellent customer service directly to our clients’ end-users
  • Work with customers ranging from small to enterprise-level environments
  • Stay up to date regarding changes in technology 
Desired Skills:
  • Bachelor’s Degree in Information Technology or extensive related field experience
  • 2-4 years of hands-on PC hardware experience
  • Dell EMC tech direct certified
  • Ability to diagnose and resolve technical problems, both hardware and software
  • Ability to deploy batches of PCs in adherence of a master rollout procedure and schedule
  • Well organized and works collaboratively with attention to detail and documentation
  • Thrive in a fast-paced, multi-faceted environment requiring multi-tasking and time management
  • Confident, yet willing to seek advice from teammates or vendor partners
  • Develop and maintain a high level of competency with supported technologies
  • Dell and Apple industry certifications
  • Experience and skills in many of the following areas:
    • PC deployment and helpdesk tools
      • Troubleshooting / scanning
      • PC image rollouts
      • Patch management
      • Ticketing system for tracking and managing trouble tickets
    • Microsoft Windows Operating Systems
    • Microsoft products including Microsoft 365
    • PC, server and network hardware and software
    • Active Directory and Group Policy management awareness
    • Anti-virus and malware tools
    • LAN / WAN / Wireless networking hardware and software
    • VMware Virtual Infrastructure and storage solutions a major plus
  • Excellent customer relationship skills
  • Effective communication skills
  • Ability to adapt in a fast-paced team environment
  • Proficient in Microsoft Office
  • Valid Driver’s License with a relatively clean driving record
  • Frequent local travel to clients for meetings and onsite work
  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift 15 pounds at a time

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