Order Management Associate


Location: South Burlington, VT

Type: Full Time

Education: No Ed Requirements

Experience: 1 - 2 Years

Instrumart has an excellent opportunity for a full-time Order Management Associate to join our team! This position is primarily responsible for answering incoming phone calls and distributing them to the appropriate department. Instrumart is an employee-focused company with a small order management team taking care of our 10,000 active customers per year. The phone rings off the hook over here; we need your help!

At Instrumart we:

  • Offer 100% employer-paid health care for employees and their families – at zero cost to you
  • Offer competitive compensation packages
  • Value open and honest communication


Primary Job Duties:


  • Answer incoming calls; greet callers, provide information, transfer calls or take messages as necessary
  • Greet visitors entering Instrumart, determine the nature and purpose of the visit, and notify appropriate Instrumart contact
  • Review and distribute all incoming Sales emails
  • Order tracking/shipment status updates


Required Skills:


The ideal candidate will display:


  • Ability and comfort working with computer applications- ample amount of time spent working in NetSuite
  • Capacity to work with Instrumart’s telecommunications system, Dialpad
  • Excellent attention to detail
  • Fast and accurate typing skills
  • Capability to work in a fast-paced environment
  • Ability to communicate in a clear and helpful manner when corresponding with customers
  • Skilled time manager with a strong drive towards productivity
  • Active listener- giving full attention to what callers are saying, taking the time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • High levels of dependability
  • Excellent communication and collaboration skills to ensure smooth and clear interactions across all departments at Instrumart


Preferred Skills:


  • Familiarity with NetSuite or similar business management software
  • Experience using a multi-line telephone system
  • Experience with sharing a workload while working as part of a team
  • Experience working in an open office environment

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