Office Systems Professional

SymQuest

Location: South Burlington, VT

Type: Full Time

Education: Associate's Degree

Experience: 3 - 5 Years

Konica Minolta (Symquest) currently has an exciting opportunity for an Office Systems Professional!

Essential Job Functions

  • Performs basic peer-to-peer driver/scanning installations.
  • Might require assistance on MAC or server installations.
  • Performs color calibration to machine specs.
  • Assists Break-Fix technicians on color related machine problems as needed.
  • May be required to work on QMS and/or Micrographics equipment as required by BTM.
  • Establishes an up-to-date file of service manuals, part books and other service literature using the laptop issued to them and develops familiarity with contents.
  • Performs single PC / Workstation direct connect to printer using any MS PC based, Apple / Mac OS. Peer to Peer connection, NO NOS in use, using any MS client platforms or Apple Talk for Apple networks.
  • Network installation with Single Protocol / Single Network O/S.
  • Must have full understanding of scanning and in house and third party software.
  • Must maintain proper territory management: Maintains tool kit, supplies, and accurate inventory for assigned territory.
  • Must maintain the minimum call per day average.
  • Maintains effective relationships with customer and fellow employees.
  • Provides sales support as required (i.e. advising sales on problems as accounts, service leads).
  • Accurately and timely completion of invoices and expense reports.
  • Must follow the policies and procedures set forth by Konica Minolta Business Solutions U.S.A., Inc.

Competencies (Knowledge, Skills and Abilities)

  • Excellent verbal and written communications skills
  • Excellent customer relation skills
  • Teamwork; must work well with sales and customer to customize or integrate color system into customer environment
  • Self-motivated
  • Demonstrated ability to motivate, teach and train co-workers
  • Must have solid understanding of networking and the many types of graphic software being used in the marketplace.
  • Must be capable of conveying technical data as it relates to 3rd party solutions or color printing applications in easy to understand terms for customers and sales personnel.
  • Must have a working knowledge of Photoshop, Quark, Publisher.

Experience, Educational Reqts and Certifications

  • High School and Technical School graduate (or related military training) or equivalent experience.
  • 3+ years experience related to technical/repair of business equipment.
  • A+, N+ and/or Konica Minolta internal certification preferred.

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