Office Systems Associate 2

SymQuest

Location: South Burlington, VT

Type: Full Time

Education: High School Diploma / GED

Experience: 3 - 5 Years

Symquest (Konica Minolta) currently has an exciting opportunity for an Office Systems Associate II!

Essential Job Functions

  • Performs full range of on-site maintenance and repairs on assigned products to include technical diagnostics, break/fix, installation, removal and customer call assistance.
  • Manages territory, inventory and customer relationships, along with maintaining a high level of customer satisfaction.
  • Successful completion of training classes and effective servicing of those products, requests assistance when necessary to meet customer demands and for reoccurring issues.
  • Develops territory and inventory management skills with assistance to provide cost effective service to our customers.
  • Follows proper call handling procedures while maintaining the minimum call per day average.
  • Shows measurable progress in technical abilities, troubleshooting techniques and productivity.
  • Establishes an up-to-date file of service manuals, part books and other service literature using the laptop issued to them and develops familiarity with contents.
  • Maintains and manages tool kit, supplies, and accurate inventory for assigned territory.
  • Responsible for maintaining a “trunk stock” inventory with a value over and above $1000.
  • Maintains effective relationships with customer and fellow employees.
  • Provides sales support as required (i.e. advising sales on problems accounts, service leads).
  • Accurately and timely completion of invoices and expense reports.
  • Must follow the policies and procedures set forth by Konica Minolta.

Competencies (Knowledge, Skills and Abilities)

  • Working knowledge of computer systems such as Microsoft, Apple and common network problems.
  • Must possess electrical/mechanical aptitude.
  • Must have reliable transportation and a valid driver’s license.
  • Position requires use of personal car which is eligible for vehicle maintenance compensation program.
  • Must be able to travel locally on a daily basis to various customer sites.
  • Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
  • Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
  • Ability to work independently at a customer site.
  • Must work well with customers and exhibit professional appearance and demeanor at all times.

Experience, Educational Reqts and Certifications

  • Minimum of High School diploma or GED required, Technical School training preferred.
  • 2-4 years of experience related to technical/repair of business equipment.
  • Certified in A+ or equivalent training required.

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