Network Escalation Engineer


Location: South Burlington, VT

Type: Full Time

Education: Bachelor's Degree

Experience: 1 - 2 Years

This Is A Remote Position But You Need To Be Located In The Plattsburgh, NY, South Burlington, VT or West Lebanon, NH Area!

Konica Minolta currently has an exciting opportunity for a Network Escalation Engineer!


  • Provide advanced remote technical support to clients over the phone using remote control tools
  • Conduct onsite advanced technical support at client location as needed
  • Diagnose and resolve server, storage and network infrastructure issues
  • Ensure client networks remain stable with maximum uptime through proactive and reactive technical support
  • Work with application vendors in troubleshooting application performance and errors
  • Possess the passion for providing great service and the desire to create “Raving Fans”
  • Build solid, long-term relationships with team members and our clients
  • Continue skills development; maintain proficiency in current technologies


Essential Activities:

  • Remote technical support of customer devices and networks (70%)
  • Onsite technical support of customer network environments (10%)
  • Administration – documentation and meetings (10%)
  • Continual professional development (10%)


  • Minimum of a four-year college degree or equivalent experience
  • Industry certifications from CompTIA, Microsoft, Cisco or Vmware
  • Real world experience in an advanced level network administration or technical support role
  • Strong communication and interpersonal skills
  • Strong analytical and organizational skills
  • Desire to “do what it takes” to solve technical challenges
  • Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless
  • Storage Area Network Architectures Backup and Recovery technologies
  • Citrix and Microsoft Remote Desktop Services
  • Firewalls, Routers and Managed Switches
  • LAN / WAN / Wireless networking hardware and software technologies
  • Systems Management Software (HP Insight Manager, Dell OpenManage)
  • Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE, CCA, etc.
  • Windows Server 2016, 2019, & 2022
  • VMware or Microsoft Hyper-V virtualization technologies

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