SymQuest
This Is A Remote Position But You Need To Be Located In The Plattsburgh, NY, South Burlington, VT or West Lebanon, NH Area!
Konica Minolta currently has an exciting opportunity for a Network Escalation Engineer!
Responsibilities
- Provide advanced remote technical support to clients over the phone using remote control tools
- Conduct onsite advanced technical support at client location as needed
- Diagnose and resolve server, storage and network infrastructure issues
- Ensure client networks remain stable with maximum uptime through proactive and reactive technical support
- Work with application vendors in troubleshooting application performance and errors
- Possess the passion for providing great service and the desire to create “Raving Fans”
- Build solid, long-term relationships with team members and our clients
- Continue skills development; maintain proficiency in current technologies
Essential Activities:
- Remote technical support of customer devices and networks (70%)
- Onsite technical support of customer network environments (10%)
- Administration – documentation and meetings (10%)
- Continual professional development (10%)
Qualifications
- Minimum of a four-year college degree or equivalent experience
- Industry certifications from CompTIA, Microsoft, Cisco or Vmware
- Real world experience in an advanced level network administration or technical support role
- Strong communication and interpersonal skills
- Strong analytical and organizational skills
- Desire to “do what it takes” to solve technical challenges
- Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless
- Storage Area Network Architectures Backup and Recovery technologies
- Citrix and Microsoft Remote Desktop Services
- Firewalls, Routers and Managed Switches
- LAN / WAN / Wireless networking hardware and software technologies
- Systems Management Software (HP Insight Manager, Dell OpenManage)
- Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE, CCA, etc.
- Windows Server 2016, 2019, & 2022
- VMware or Microsoft Hyper-V virtualization technologies