The Network Engineer at The Tech Group is responsible for supporting the Service Delivery team in delivering project plans and tactical solutions for client networks, security planning, implementation, installation, & troubleshooting. Delivers cost effective, profitable solutions with sustainable results, for meeting & exceeding customer IT requirements.

Primary Responsibilities

• Supports the Service Delivery team in delivering and maintaining in-depth, up to date solutions, standards, guidelines, and assigned project plans for customer networks & IT infrastructure, including LAN, WAN, Wireless, Data Center, networking, Off-site storage, managed services and interconnection.
• Investigates customer system problems and identifies root causes, determines possible solutions, tests, and implements solutions related to network infrastructure, and other related equipment & systems.

• Configures, installs, and maintains customer LAN/WAN, and Wireless solutions.

• Responds to and manages assigned projects ensuring on-time, on-budget results.
• Troubleshoots & repairs customer technical issues in a timely and professional manner. Seeks assistance for more complex issue resolution as needed from Senior Network Engineers.
• Delivers results that support company revenue, productivity, customer satisfaction and service delivery objectives.
• Works proactively across functional teams, and effectively communicates to identify & deliver solutions.
• Documents work product & task activity as needed for supporting customer configuration management, updating inventories, and tracking individual revenue, productivity, and customer satisfaction performance (includes time reporting & billing support).
• Achieve annual training and certification targets as assigned.

Preferred Skills & Experience

• 4-year Degree in Computer Science, Engineering, or completion of Tech/Voc school, or equivalent experience in a related field strongly preferred.
• 3-8 years successful service delivery experience, in the Information Technology, Cloud Computing, Outsourcing, and/or Managed Services fields
• Strong network experience and good knowledge of general security methodologies, firewalls, access controls, troubleshooting, general LAN/WAN and Wireless problem solving
• Self-motivated, possessing strong communications skills and ability to work in a collaborative cross functional team
• Network+, Security+ Microsoft MS-100, Microsoft MS-900 certifications, or equivalent experience desired
• SonicWall SNSA, Fortinet NSA 1-4, or equivalent certifications or experience preferred, or in process
• Superb communication skills, including effective facilitation, listening, and writing.
• Ability to express thoughts in a clear and concise manner.
• Demonstrated analytical thinking, problem solving and decision making skills

Preferred Attributes

• Highly organized and process driven.
• Affinity for technology.
• Strong integrity with the ability to work in a highly confidential manner.
• Collaborative and flexible with a consultative mindset.
• Precise and detailed, delivering consistently high-quality results.
• Comfortable in a balance of tactical and strategic focus.
• Servant hearted with a focus on improving the lives of our customers in every action and interaction.

Physical Requirements

Work is primarily knowledge-worker oriented using computer systems.  Occasional exertion and lifting of up to 20 pounds to move office or computer equipment.  Occasional crawling, kneeling, and squatting.  Constant use of computer (keyboard/mouse), and phone.  Visually inspects, prepares, and analyzes data & figures, views computer constantly.  Occasional travel (car/airplane).  Occasional exposure to outdoor environmental conditions as a result of travel.