Network Engineer (Helpdesk)

The Tech Group Inc.

Location: Burlington

Type: Full Time

Education: No Ed Requirements

Experience: 3 - 5 Years

Responsible for supporting the Service Delivery team in delivering project plans and tactical solutions for client networks, security planning, implementation, installation, & troubleshooting. Delivers cost effective, profitable solutions with sustainable results, for meeting & exceeding customer IT requirements.

Job Duties & Responsibilities

  • Supports the Service Delivery team in delivering and maintaining in-depth, up to date solutions, standards, guidelines, and assigned project plans for customer networks & IT infrastructure, including LAN, WAN, Wireless, Data Center, networking, Off-site storage, managed services and interconnection
  • Investigates customer system problems and identifies root causes, determines possible solutions, tests, and implements solutions related to network infrastructure, and other related equipment & systems.
  • Configures, installs and maintains customer LAN/WAN, and Wireless solutions,
  • Responds to and manages assigned projects ensuring on-time, on-budget results
  • Troubleshoots & repairs customer technical issues in a timely and professional manner. Seeks assistance for more complex issue resolution as needed from Senior Network Engineers.
  • Delivers results that support company revenue, productivity, customer satisfaction and service delivery objectives
  • Works proactively across functional teams, and effectively communicates to identify & deliver solutions
  • Documents work product & task activity as needed for supporting customer configuration management, updating inventories, and tracking individual revenue, productivity, and customer satisfaction performance (includes time reporting & billing support)
  • Achieve annual training and certification targets as assigned

Experience and Education Requirements

  • 4-year Degree in Computer Science, Engineering, or completion of Tech/Voc school, or equivalent experience in a related field
  • 3-8 years successful service delivery experience, in the Information Technology, Cloud Computing, Outsourcing, and/or Managed Services fields
  • Strong network experience and good knowledge of general security methodologies, firewalls, access controls, trouble-shooting, general LAN/WAN and Wireless problem solving
  • Self-motivated, possessing strong communications skills and ability to work in a collaborative cross functional team
  • Ability to implement assigned tasks, customer deliverables, and project plans within deadlines and proactively identifies customer issues & resolutions
  • CCNA, CCA, VCP series certifications or equivalent experience desired
  • Six Sigma, ITIL, or equivalent certifications or experience preferred, or in process


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