Provide a broad range of technical support for all COM Users, including faculty, staff, and students. Support areas include Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. The technician will split time between the service center and the technical support office.

The service center delivers just-in-time support for walk in and phone in users. Complex issues requiring follow up calls, research and outside team support will be addressed from the Tech support offices. Identifying and troubleshooting system or network issues and efficiently communicating to the system administration and development teams is a priority. Technicians will be involved in rolling out and supporting, and training end users in new technology initiatives and projects.

Minimum Qualifications (or equivalent combination of education and experience)

Bachelor’s degree in related field two to three years’ experience in technology support required. Knowledge of the Windows platform, computer hardware and peripherals required. Proficient with MS Office and other office support applications required. Basic networking knowledge and understanding of a client/server network required.

Desirable Qualifications    

Ability to troubleshoot and support Mac computers desirable.