The University of Vermont is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal.

Posting Summary

Provide a broad range of technical support for all College of Medicine Users, including faculty, staff, and students. Support areas include Active Directory Accounts, desktop operating system and software, network access, internally developed application use, desktop and laptop hardware, mobile devices, public computers, video conferencing, and Audio/Visual technology. Provide services both in the service center, which delivers just-in-time support for walk in and phone in users, and the technical support office

Address complex issues requiring follow up calls, research and outside team support from the Tech support offices. Prioritize identifying and troubleshooting system or network issues and efficiently communicating to the system administration and development teams. Assist in rolling out new technology initiatives and projects and supporting, and training end users in their use.

Minimum Qualifications (or equivalent combination of education and experience)

Bachelor’s degree in related field and two to three years’ experience in technology support required. Knowledge of the Windows platform, computer hardware and peripherals required. Proficient with MS Office and other office support applications required. Basic networking knowledge and understanding of a client/server network required.

Desirable Qualifications

Ability to troubleshoot and support Mac computers desirable.

Other Information

Special Conditions           A probationary period may be required, A probationary period may be required for current UVM employees, Bargaining unit position, Background Check required for this position