Laboratory Solution Consultant – Remote Opportunity

Data Innovations LLC

Location: Colchester, VT

Type: Full Time

Education: Associate's Degree

Experience: 3 - 5 Years

The Data Innovations Laboratory Solution Consultant’s main focus is to optimize a customer’s clinical laboratory goals. This position’s primary responsibilities are to provide software solution consulting services to customers and facilitate the implementation, training and the use of the Data Innovations products. This person will provide technical and laboratory workflow expertise, advice and support throughout the entire implementation process.  The Laboratory Solution Consultant is expected to work independently, needing little direct supervision.


Essential Functions and Responsibilities:

  • Design and implement best practice laboratory solutions for customers and business partners using Data Innovations software
  • Provide advanced level support and guidance from pre-implementation through post-live support to ensure maximum benefit from the company’s software solutions
  • Provide customers and Business Partners with appropriate training and education on the company’s product and solutions
  • Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, its associated modules, and the laboratory industry
  • Maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
  • Successfully execute project plans through their completion for assigned service implementations
  • Manage and accurately track time spent on assigned projects and tasks, and meet utilization goals established for the position.
  • Work collaboratively with other departments within the company to ensure the company’s operational readiness for new releases
  • Perform demonstrations/presentations of the company’s products and solutions to customers
  • Actively participate in tradeshows, workshops and educational events as needed
  • Must be able to successfully perform all duties associated with the Laboratory Technical Consultant regarding the installation of the company’s products
  • Perform other related duties as assigned



Knowledge, Skills, and Abilities:

  • At least 3 years’ experience as a certified Medical Technologist (ASCP, NCA, or equivalent) or at least 8 years working as a Laboratory Technician and possess requirements and ability to complete Medical Technologist certification
  • Working knowledge and understanding of Laboratory Information Software, IVD instrumentation and laboratory workflows
  • Knowledge of or ability to learn Data Innovations’ products
  • Excellent interpersonal and presentation skills
  • Excellent analytical and problem solving skills
  • Effectively manage multiple priorities under constant deadlines and in potentially stressful environments/situations
  • Self-motivation and ability to successfully work independently
  • Ability to deliver and portray the Company’s solutions in a positive and professional manner
  • Effective ability to teach and instruct peers and clients
  • Demonstrated knowledge of and ability to execute upon the principles surrounding project management
  • Ability to meet travel requirements – up to 20% travel required, which may include travel outside of normal business hours – including evenings and weekends
  • Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts
  • Must comply with Company vaccination policy
  • Ability to follow DI’s policies and procedures
  • Sponsorship for a non-immigrant work visa is not available for this position
  • Not eligible for hire in Colorado


Education and/or Experience

Completion of an Accredited Program in Medical Laboratory Technology and at least 3 years’ experience working as a certified Medical Technologist or at least 8 years working as a Laboratory Technician


Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have high travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.


Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

  • Demonstrated knowledge of laboratory test Autoverfication (AV) workflow principles and ability to configure and deploy decision rules in laboratory Instrument, Middleware, and/or Laboratory information systems software
  • experience using Data Innovations’ products/services
  • Certification in Project Management
  • Previous Consulting Experience
  • Experience conducting adult education training courses
  • Proficiency with Microsoft Office and SharePoint applications


Supervision Level

This person reports directly to the Manager, Implementation Consulting.

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