Essential Functions and Responsibilities:

• Design and implement connectivity solutions and/or best practice laboratory solutions for customers and business partners using Data Innovations software, sometimes under the guidance of a Senior Consultant, Lead, or Principal Consultant
• Provide advanced level support and guidance from pre-implementation through post go-live support on low, moderate, and high complexity projects to ensure maximum benefit from the company’s software solutions
• Provide customers and Business Partners with appropriate training and education on the company’s product and solutions as part of service implementations
• Develop and maintain an advanced level knowledge of the use and functionality of the company’s software products, its associated modules, and the laboratory industry
• Develop and maintain strong professional relationships with strategic customers, business partners and industry colleagues through regular meetings and interactions
• Successfully execute project plans through their completion for assigned service implementations to include managing scope, budget and change requests using best practice implementation methodology
• Manage and accurately track time spent on assigned projects and tasks, and meet 65%+ utilization goals established for the position
• Collaborate and provide troubleshooting support for TPS team members
• Ensure customer concerns are proactively communicated to leadership as appropriate
• Document and deliver project status updates to all necessary individuals responsible for the service activity
• May participate in TPS/Company SDP’s or initiatives such as services methodology, product launches, and new service offerings, after meeting utilization goals
• Responsible for keeping current on all product releases and enhanced/modified features
• Perform other duties as assigned

Requirements

Knowledge, Skills, and Abilities:

• Excellent working knowledge and understanding of Laboratory Information Software management/administration, IVD instrument interfacing, and laboratory workflows
• Advanced working knowledge of Data Innovations’ products
• Strong interpersonal and presentation skills
• Strong analytical and problem solving skills
• Strong communication skills (written and verbal); including ability to communicate highly technical concepts to people of varying levels of technical competency
• Effectively manage multiple priorities under constant deadlines and in potentially stressful environments/situations
• Self-motivation and ability to successfully work independently
• Ability to deliver and portray the Company’s solutions in a positive and professional manner
• Ability to teach and instruct peers and clients
• Demonstrated knowledge of and ability to execute upon the principles surrounding project management
• Ability to meet travel requirements – up to 20% travel required, which may include travel outside of normal business hours – including evenings and weekends
• Must comply with and pass initial background check and drug screening, as well as subsequent background checks, drug screenings and vaccine requirements as required by customer contracts
• Must comply with company vaccination policy
• Ability to follow DI’s policies and procedures

Education and/or Experience

Minimum Associate’s Degree in Medical Technology or Sciences AND the completion of an Accredited Program in Medical Laboratory Technology OR at least 3 years working as a Laboratory Technician. Alternatively, a combination of education and experience where comparable knowledge and skills can be obtained.

Physical Requirements/Working Conditions:
While performing duties of this job, the employee is predominately functioning in a sedentary light office position with high frequency of keyboarding, and computer use. This position may also have travel requirements to customer sites; must be able to tolerate conditions associated with traveling and working in a laboratory setting.

Preferred skills and experience:

In addition to the above requirements, the ideal employee/candidate will have experience with the following:

• Medical Technologist (ASCP, NCA, or equivalent) certification
• Demonstrated knowledge of laboratory test Autoverfication (AV) workflow principles and ability to configure and deploy decision rules in laboratory Instrument, Middleware, and/or Laboratory information systems software
• Demonstrated experience using Data Innovations’ products/services
• Certification in Project Management
• Previous consulting experience
• Experience conducting adult education training courses
• Proficiency with Microsoft Office and SharePoint applications