IT Support Technician/ Engineer

rbTechnologies LLC

Location: Montpelier, VT

Type: Full Time

Education: No Ed Requirements

Experience: 3 - 5 Years

rbTechnologies is a security forward IT Managed Services Provider (MSP) in Central Vermont. We’re the IT department for well over 100 Vermont companies, with clients ranging in size from a few, to a few hundred employees. Our engagements vary, from being the entire IT workforce for small companies to ‘co-managed’ engagements where we support and backstop on-site IT staff. We do it all, from workstation replacements and basic support to full architecture and implementation of complicated, virtualized, highly secure network environments. We’re engineers first and foremost – no sales weasels here setting impossible expectations and leaving you to pick up the pieces with the customer when their expectations aren’t managed correctly. We are methodical and consistent in our work, and we place a high priority on 2 basic drivers:

  • Technology is a tool to offset human effort. Our job is to get technology out of the way so that the people behind the keyboards can do their work
  • The constantly evolving threat landscape means we are in a unique position to help our customers understand, assess, and manage the risk that is inherent to using technology in their business.

We’re looking for a fantastic human being who understands that everyone deserves to be treated with dignity and respect. And that that’s a two way street – it’s OK to demand being treated with respect just as we treat everyone we come into professional contact with.

Did you notice the qualifier – professional contact? We also get it: We’re in an inherently stressful line of work. We NEED to blow that pressure off, to people who understand through shared experience, what you dealt with today, or yesterday, or last week, so that pressure doesn’t come out in unhealthy/ destructive ways in other places in our lives.

We don’t deal with jerks, either internally or on client sites. We believe strongly in developing strong, long term, mutually beneficial relationships with both our team and our customers, and have methodically built our entire enterprise around aligning interests and goals.

If all of the above sounds like we may be a good fit, we’d love to talk to you. We’re looking for a couple awesome folks to add to our team of 12 (these are new positions, not replacements for folks we’ve managed to drive away – did I mention that our average staff tenure is over 7 years?).

We’re looking for someone who is detail oriented, so if you’ve read this far here’s what you need to do to apply for one of these spots:

Answer the questions below in an email to [email protected], with cover letter and resume attached in PDF format.

  • Is the customer always right? Why or why not?
  • How do you define success at work?
  • Star Wars or Star Trek?

We look forward to talking with you!

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