The Information Technology Professional provides a variety of information and communication technology support services for University of Vermont students, faculty, and staff and other affiliates. Responsibilities include research and implementation of solutions of institution-wide impact; project leadership; general and specialized software and networking support and problem resolution; and helping clients learn about information technology through several modes of teaching and publication. Specialize in one or more areas, such as networking, a productivity software suite, an operating system, mobile devices, multimedia and specialized or advanced applications. Serve as second-level support for Help Line consultants and provides service coordination for the IT needs of students, faculty, staff, and users of classrooms, conference rooms and computer labs. In addition to the incumbent’s office, work is performed at client sites, by telephone, through electronic communication, and as needed, in high-volume settings such as the Computer Clinic and Help Line.

Minimum Qualifications (or equivalent combination of education and experience) 

Bachelor’s degree in information technology or related field and three years of related experience to include support experience with common workstation, server, and host applications (e.g., electronic mail, word processing, spreadsheets, databases, internet) and operating systems (e.g., Windows, Macintosh, Linux) in an Internet-connected networked environment; support experience with software or networking in areas of specialization; support experience with client network configuration using protocols in use at UVM; and experience with network and information systems security knowledge and practical application experience required. Effective customer service focus, verbal and written communication skills and interpersonal skills, including ability to work successfully with technical and nontechnical personnel, required. Effective organizational and time management skills required. Ability to determine appropriate relative priorities of multiple support requests and projects and to maintain communication with clients concerning expectations and timelines required.

Desirable Qualifications      

IT certification, such as A+ and MCSE. Experience UVM-standard workstation, server, and host operating systems, application software, and networking hardware and software. Project leadership and management capability. Knowledge of University organization and IT-related resources.

Other Information   

Occasional evening /weekend hours required