Help Desk/Support Engineer

IXIS

Location: Burlington, Vermont

Type: Full Time

Education: Associate's Degree

Experience: 5 - 10 Years

IXIS is seeking an energetic individual with experience managing information systems, laptops and resolving employee and client support issues to join our dynamic and fast paced team. In this role, you will collaborate with the whole organization but specifically work very closely with the Operations team and CTO to support the rest of the company. This is a full-time, in-person position at our office in downtown Burlington, VT.

 

Responsibilities

  • Provides technical support to users utilizing IXIS’s proprietary data platform, troubleshooting problems, and fielding inquiries
  • Help configure, maintain and support internal IT systems, including device management, user management, and project management systems
  • Provision laptops for new hires, configure and distribute to remote colleagues. Manage inventory and support colleagues when there are hardware issues
  • Respond to client support requests, work closely with the Engineering and Product teams to research and resolve client issues
  • Proactive monitoring of the product, ensuring that nightly jobs completed successfully and accurately
  • Provision/deprovision users, manage licenses and ensure that proper security is adhered to
  • Constant evaluation and improvement of the processes and policies

 

Required Education and Skills:

  • Demonstrated technical proficiency with computer systems
  • 5+ years of experience in a support or help desk role
  • 1-2 years of real-world experience with information technology support
  • Exceptional communication skills
  • Core critical thinking skills, including good problem solving
  • Must have a strong focus on quality
  • Must be customer service focused

 

Additional Desired Skills:

  • Associates or higher degree preferred
  • Experience with MDM solutions (JAMF, Intune, Mosyle, etc.)
  • Experience with Atlassian products (Jira, Confluence, etc.)
  • Experience in a Mac environment
  • Experience with AWS environments
  • Prior information technology or systems administration experience preferred

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