Enterprise Account Director

Mamava Inc

Location: Burlington, Vermont

Type: Full Time

Education: Bachelor's Degree

Experience: Greater than 10 years

The Enterprise Account Director reports to the Vice President of Sales and is responsible to support and execute an Enterprise account management program for our largest customers with a critical focus to best support, optimize and grow our most strategic customer relationships. In this role, the Enterprise Account Director will collaborate with Sales, Operations & Marketing stakeholders to ensure that we successfully retain and grow our largest Enterprise customers. The Enterprise Account Director operates at a strategic level while also executing in the trenches. The ideal candidate will deeply care about solving customers needs with passion, drive and class and operate with a level of integrity that allows us to shine with our Enterprise customers.

This is a salaried position with competitive compensation and benefits that include medical, dental, vision, retirement plan and paid time off plus over ten days of holiday time off.

Responsibilities

  • Own the relationship with client key stakeholders

  • Understand and create a Customer Strategy map defining the different stakeholders within an Enterprise client and their goals and KPI’s for the program

  • Create strong cross-functional relationships across the organization to maximize our impact within an account

  • Conduct on-site meetings that map out partnership strategy, growth opportunities and program/ account health status such as annual planning and quarterly business reviews

  • Set a regular cadence for contact and meetings that proactively and strategically advises and engages the Enterprise client

  • Once objectives, KPI’s and goals are set track progress by monitoring performance, measuring and reporting back to client and internally to ensure success

  • Design an Enterprise program C.O.D.E *create once deploy everywhere* that still considers the nuances of the customers vertical specific needs while taking into consideration what Mamava is capable of delivering on now and in the future

  • Establish requirements with internal and external stakeholders, manage program schedules, identify risks and associated mitigation plans and clearly communicate to all program stakeholders internally and externally.

  • Act as a champion for driving the right level of process to ensure smooth and predictable program execution in a fast-paced and innovative environment.

  • Create and maintain project management strategy, tools, and documentation for Enterprise customers

  • Manage reporting and analytics in order to regularly report on account key performance indicators (KPI’s), providing monthly, quarterly and annual metrics.

  • Utilize customer’s tools and systems as needed

Qualifications:

  • A Bachelor’s degree (B.A. or B.S) or equivalent combined education and experience.

  • A minimum of 10+ years of proven Strategic Account management

  • Working knowledge of Apple Tools (Keynote, Pages) and Microsoft Office (Word, Excel, PowerPoint)

  • Exceptional oral, written and presentation skills, with the ability to present to senior executives and employ complex solution selling techniques.

What you’ll need to bring to your first day:

  • A love for building relationships both internally and externally.

  • A love for building something from scratch, owning it and extending its legs throughout the organization

  • Enthusiasm, Creativity and a Desire to Learn

  • Entrepreneurial attitude, leadership skills and ability to be a positive and proactive team player at all levels of the organization.

  • High degree of discipline, maturity, professionalism and integrity.

  • Self-awareness of your strengths and where they can best be applied organizationally

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