The Enterprise Account Director reports to the Vice President of Sales and is responsible to support and execute an Enterprise account management program for our largest customers with a critical focus to best support, optimize and grow our most strategic customer relationships. In this role, the Enterprise Account Director will collaborate with Sales, Operations & Marketing stakeholders to ensure that we successfully retain and grow our largest Enterprise customers. The Enterprise Account Director operates at a strategic level while also executing in the trenches. The ideal candidate will deeply care about solving customers needs with passion, drive and class and operate with a level of integrity that allows us to shine with our Enterprise customers.

This is a salaried position with competitive compensation and benefits that include medical, dental, vision, retirement plan and paid time off plus over ten days of holiday time off.

Responsibilities

• Own the relationship with client key stakeholders

• Understand and create a Customer Strategy map defining the different stakeholders within an Enterprise client and their goals and KPI’s for the program

• Create strong cross-functional relationships across the organization to maximize our impact within an account

• Conduct on-site meetings that map out partnership strategy, growth opportunities and program/ account health status such as annual planning and quarterly business reviews

• Set a regular cadence for contact and meetings that proactively and strategically advises and engages the Enterprise client

• Once objectives, KPI’s and goals are set track progress by monitoring performance, measuring and reporting back to client and internally to ensure success

• Design an Enterprise program C.O.D.E *create once deploy everywhere* that still considers the nuances of the customers vertical specific needs while taking into consideration what Mamava is capable of delivering on now and in the future

• Establish requirements with internal and external stakeholders, manage program schedules, identify risks and associated mitigation plans and clearly communicate to all program stakeholders internally and externally.

• Act as a champion for driving the right level of process to ensure smooth and predictable program execution in a fast-paced and innovative environment.

• Create and maintain project management strategy, tools, and documentation for Enterprise customers

• Manage reporting and analytics in order to regularly report on account key performance indicators (KPI’s), providing monthly, quarterly and annual metrics.

• Utilize customer’s tools and systems as needed

Qualifications:

• A Bachelor’s degree (B.A. or B.S) or equivalent combined education and experience.

• A minimum of 10+ years of proven Strategic Account management

• Working knowledge of Apple Tools (Keynote, Pages) and Microsoft Office (Word, Excel, PowerPoint)

• Exceptional oral, written and presentation skills, with the ability to present to senior executives and employ complex solution selling techniques.

What you’ll need to bring to your first day:

• A love for building relationships both internally and externally.

• A love for building something from scratch, owning it and extending its legs throughout the organization

• Enthusiasm, Creativity and a Desire to Learn

• Entrepreneurial attitude, leadership skills and ability to be a positive and proactive team player at all levels of the organization.

• High degree of discipline, maturity, professionalism and integrity.

• Self-awareness of your strengths and where they can best be applied organizationally